Integrate Cisco Collaboration Solutions with Cloud Applications [Video: https://www.youtube.com/watch?v=CyxZ0erZK80]
Experience faster, more efficient and effective collaboration by leveraging Esna Cloudlink for Cisco application server to integrate Cisco Collaboration solutions with cloud business applications.
With Esna Cloudlink for Cisco your company can easily access unified communications and collaboration tools like presence, instant messaging (IM), voice and video communication, click-to-call, call management, geo-location services and unified messaging right from Google Apps, Salesforce and Jive.
Esna Cloudlink for Cisco leverages standards-based SIP, Cisco APIs and Cisco Jabber to connect these cloud applications with Cisco Unity Connection, Cisco Unified Communications Manager and Cisco WebEx.
2. Esna Embeds Collaboration Anywhere
Esna embeds real-time communication
tools inside the business processes and
applications people use everyday
INSIDE
3. People Want to Communicate in the Apps they Use
Marty Parker
User Experience:
The X Factor of Unified Communications
No Jitter, September 2013
“It’s critical for UC systems to
deliver an end-user experience
that is intuitive, cohesive and
integrated.”
“Users want their
communications to
be built right into
the applications they
are using.”
Bern Elliot
Gartner CIO
August 2013
7. Send + Receive Fax Messages
Receive and send faxes right from
Gmail
Automatically save faxes in Drive along
with your voice messages
8. Actionable Voice Messages
Resolve
messages
to your
Google
contacts
Post urgent and crisis
messages to Twitter and
Google+
Escalate any
message to a
live call
See the location
of the caller
9. Multiple Ways to Start an Instant WebEx Meeting
From the Google
Contact Card
From the Google
People Widget
Anywhere in the
Chrome Browser
10. Schedule a WebEx Meeting from Google Calendar
Instantly schedule a
WebEx meeting from
Google calendar
Choose from different meeting
templates, meeting types and
audio options
Meeting info is automatically published
11. Easily Create or Modify WebEx Meeting Templates
Define a standard meeting
template, create import
meeting templates from
Works with any audio WebEx or create your own
conference provider
12. Schedule TMS Resources from Google Calendar
Easily book TMS resources from your Google calendar with the ability
to edit the calendar events, which automatically update meeting
details within the Cisco TMS event calendar
13. Contextual Cisco Collaboration in Google Drive
Automatically
recognizes every
collaborator on a doc
Start an instant
WebEx meeting,
Hangout or Jabber
group chat
14. WebEx Integration with Google Hangouts
Move people
that you are
collaborating
with in a
Hangout to a
WebEx with a
single click
Attendees are immediately placed into the WebEx, no
separate login or registration required
16. Esna iLink for Cisco Embedded Plug-In
Embedded web
plug-in
Access to presence,
IM, Jabber Voice +
Video calls,
Hangouts and
WebEx meetings
17. Start an Instant WebEx Meeting with Contacts
Instantly start a WebEx meeting
with any contact or lead in
Salesforce
Simple one click-to-meet
18. Track WebEx Meetings in Salesforce
Automatically
log WebEx
meetings as
activities in
Salesforce
Links to WebEx
recordings are
inserted in the
activity notes
19. Schedule WebEx Meetings from Salesforce
Instantly schedule a
WebEx meeting right
from Salesforce Calendar
Choose from different meeting
templates, meeting types and
audio options
22. Transcribed Voice Messages inside Jive
Unified
Messaging
Access to
presence, IM,
Jabber Voice +
Video calls,
Hangouts and
WebEx
meetings
Transcribed
Voicemail
23. Access to Cisco from Any Web Page or Application
Extend Cisco collaboration to
any web app or page in Chrome
● Click-to-Call
● Presence
● Instant Messaging
● Group chat
● Jabber Voice + Video
● WebEx
Click-to-Call
25. Developer APIs - Collaboration Tags
Actions include Esna iLink presence,
voice and video calls, contact cards,
and live meeting escalation
1
Inject dynamic, real-time
communication content and actions
into any web page or application
2
TURN THIS
Presence
Contact Cards with
Actions
INTO THIS
26. The desire to reduce cost by
migrating to Google Apps/
Gmail from Microsoft
Exchange
Maintain and enhance
unified messaging based on
existing Cisco infrastructure
Customer Case Study
Wilson Hurd
Esna’s Cloudlink made the critical
connection between our Cisco
Unity messaging system and our
new Google Apps solution—an
answer we just didn’t find
anywhere else.
— Scott Berg, Network Engineer Wilson Hurd
The Challenge
The Solution
Selected Esna Cloudlink to
connect legacy Cisco
infrastructure and UM
system to Google Apps and
Gmail
Seamless connection
between Cisco Unity
Connection and Cisco
CallManager with Google
Apps and Gmail
The Result
Robust UC capabilities
deployed to more than 3,000
users across the U.S.
Reduced hardware costs
space required,
power/cooling expenses and
lowered annual license fees
and IT support time
27. Leverage cloud-based
applications to reduce cost
levels and mitigate demand
on in-house IT resources
Maintain and enhance UC
based on existing Cisco
infrastructure
Customer Case Study
IEEE
The Cloudlink solution from Esna
was the right choice for us. Install
was easy—Cloudlink
configuration wizards
automatically provisioned our
users and we were up and
running within a couple of days.
— Dave Kaminsky, Manager Alternative Client
Systems
The Challenge
The Solution
Selected Esna Cloudlink to
connect IEEE’s Cisco UC
system to Google Apps and
Gmail
Seamless connection
between Cisco Unity
Connection, Cisco UC
Manager and Google Apps
and Gmail
The Result
Robust UC capabilities
deployed to more than 3,000
users across the U.S.
Reduced hardware costs
space required,
power/cooling expenses and
lowered annual license fees
and IT support time
28. 10,000 + Customers Rely on Esna Everyday
MANUFACTURING RETAIL / SERVICES MEDIA GOVERNMENT EDUCATION
HOSPITALITY
29. Cloudlink 5.0 Architecture
Cloud Apps
User
Cisco Enterprise or Hosted
WebEx XML
Jabber SDK
Google Data
(Calendar/
Contact) API
CAXL (IM/P)
Voice/Video
Esna Cloudlink App
Server (Optional)
CU(M/N/P)I
Cisco Unity
Connection
TAPI
(Optional)
Cisco Unified
Comm. Manager
Google Data
(Calendar/Contact)
API, IMAP
Salesforce
Open CTI
Call Control Web
Services (Optional)
Cisco IM & Presence
Services
30. Cloudlink for Cisco Telepresence Architecture
Cloud Apps Cisco Enterprise or Hosted
Google Data
Calendar
Resource API
Esna Cloudlink for
Cisco Telepresence
TMS Booking
API
Lotus Calendar
Scheduling
Cisco Telepresence
Management Server
Google Calendar
Resource API
WebEx XML
WebEx enabled
Telepresence TBD
Lotus Domino
User
34. Presence + Presence Management
Easily see other
people’s status
and availability
Send an IM or
start a call with
one click
Manage and
share your real-time
availability
to others
Esna iLink for
Cisco can
monitor your
availability from
Google Calendar
and Hangouts
35. Jabber IM, Voice + Video
IM 1:1 with
others and move
to a live voice or
video
conversation
with a single click
Jabber softphone
with video accessed
through a HTML5
user interface
1:1 video calls and
multi-party voice
conference calls
36. Integrated Dialer + Call Control
Dial any
extension or
phone number
by entering the
name of the
person or their
number
Full call control
integrated with
Cisco Unity
Connection
37. Cloudlink 5.0 Capabilities and Requirements
Cloudlink Application
Server
iLink IE/Chrome
Extension
iLink for Cisco IE/ Chrome
Extension[3]
iLink for WebEx
IE/Chrome Extension[4]
Unified Messaging in Gmail and Jive X
Click-to-Call X[1] X
Federated Cisco Presence to Google Talk X
Google Calendar and Hangouts Presence in Jabber X
Jabber Presence X
Jabber Instant Messaging (1:1 and Group) X
Jabber Voice and Video[2] X
Contextual Collaboration in Google Drive X
Jabber Integration with Salesforce X
WebEx Integration with Google Apps, Salesforce, and Chrome
Browser X
[1] For organizations not running Jabber [2] Requires Cisco Web Communicator license [3] Requires Jabber or Cool license [4] Requires WebEx license
Notes de l'éditeur
There is a clear definition evolving- Unified communications ( traditional thought process) on in one communication platform vs integrated unified communications ( expanding the focus on interoperability) BYOD, consumerization of technology and ubiquitous cloud services is driving the need for UC not to be a siloedcommunicaiton technology but inclusive and integrated with a wider view of overall corporate communications and business applications
+ The desire to use the same tools and approaches we use at home to do our work, is widespread+ people fundamentally want to work together to get their work done, achieve fulfillment, and create value+ this is not a new trend, for some time now people have been taking their consumer tools to work+ Forrester (a US based analyst firm) identified that 53% of employees are using some form of consumer technology to get their work done+ According to Gartner - By 2017, more than half of companies will require their employees to supply their own devices on the job+ Gartner said, mid-sized companies of $500 million to $5 billion in sales and 2,500 to 5,000 employees are most likely to be using a BYOD approach+38 percent of companies expect to stop supplying employees with their devices entirely by 2016
+ tablets and smartphones are the preferred interface for executives, salespeople, managers+ even not-so-mobile employees who accept that there are no longer barriers between work life and home life+ every credible cloud apps vendor is addressing mobile+ According to Gartner - By 2017, more than half of companies will require their employees to supply their own devices on the job+ Gartner said, mid-sized companies of $500 million to $5 billion in sales and 2,500 to 5,000 employees are most likely to be using a BYOD approach+38 percent of companies expect to stop supplying employees with their devices entirely by 2016