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The Future of ICT
ICT Mission Statement
A progressive and well-managed technology
infrastructure is the cornerstone of modern
organisational success. The goals of the Office
of Information Technology Department relate
to and complement the business goals of
Hughes Insurance.


 It follows that the mission of the department is:




Presented by: David Holbrook                         2
To provide services of outstanding quality to our clients as measured by their
 standards.

To provide services that assist in and complement business projects.

To provide an information technology infrastructure that contributes to the
 competitive position of Hughes Insurance as a business.

 To stay current with technology in order to play a productive role in the
    provision of new products and services.


To assist the business with the achievement of operational efficiency through
 effective use of our services.


To provide the opportunity for employees to achieve satisfaction from their
 jobs by virtue of the work itself and to provide the training and experience
 needed for them to realize their full potential.


To actively contribute to the well being of the business that we serve.




Presented by: David Holbrook                                                      3
Current Key Projects
  Business Continuity / Disaster Recovery
  In partnership with HP Business Continuity Services, to setup and maintain an off-site contingency for
  our Head Office critical systems in the event of a major business disruption.
  Scheduled to begin in September 2009.


  Network Topology / Infrastructure Upgrade
  In conjunction with ISO/IEC 27001:2005 continued Certification, migration from an out-dated leased
  line, non-resilient network infrastructure to a fully-meshed modern EtherVPN network topology.
  Completion date is May 2010.


  Office Refurbishments
  Head Office and branch office interior upgrade in line with the modern up-to-date Hughes Insurance
  image. Also, upgrading communications equipment and security.


  Infrastructure Security Enhancements
  Active Directory and Group Policy enhancements; Routers and Switches IOS upgrades; Confidential
  Waste Disposal; Improvements in network monitoring to provide a proactive approach to possible
  issues.


  Staff Training and Awareness Programs
   HughesNews newsletter ICT section; Improved email circulation of awareness issues; planned face-
to-
  face training; FAQ section on HughesNET



Presented by: David Holbrook                                                                           4
Achievements so far…




Presented by: David Holbrook   5
Looking to the future
We are living through some of the biggest
changes the world has ever seen. The digital
revolution is transforming the way we
interact – how we live, work and play. At
the same time, growing awareness of the
sustainability challenges facing businesses
are forcing us to join this revolution or face
being left behind.
Information and communication technology (ICT)
facilitates sustainable development. If we develop
and apply ICT badly, the business will suffer. We
would be unable to provide our current and potential
customers with new and emerging ways of doing
business and fall behind our competitors.

If we apply ICT well, the rewards could be enormous.
Customer awareness of Hughes Insurance and ease of
access to the fruits of our business would increase
exponentially.

The    sustainability   challenges  facing   an   ICT
Department are complex, just as in other
departments. This should not, however, prevent such
a department from dealing with the issues and so
being key to the business reaping maximum benefit.
Sustainability leadership is necessary if the benefits
are to be real and realised.




Presented by: David Holbrook                             6
Why me?
 12 years business and ICT experience throughout various types of
  businesses.
 Over 3 years experience working for Hughes Insurance.

 Educated to degree level & a qualified Microsoft Certified Engineer.

 Highly motivated and a positive personality.

 Proactive daily approach to responsibilities, I enjoy being one step
  ahead!
 Team Player & equally effective as an individual.



  “We are what we repeatedly do. Excellence, therefore, is not an act
  but a habit.” Aristotle

Presented by: David Holbrook                                             7
Thank you for your time…




Presented by: David Holbrook   8

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It Senior Manager

  • 2. ICT Mission Statement A progressive and well-managed technology infrastructure is the cornerstone of modern organisational success. The goals of the Office of Information Technology Department relate to and complement the business goals of Hughes Insurance. It follows that the mission of the department is: Presented by: David Holbrook 2
  • 3. To provide services of outstanding quality to our clients as measured by their standards. To provide services that assist in and complement business projects. To provide an information technology infrastructure that contributes to the competitive position of Hughes Insurance as a business.  To stay current with technology in order to play a productive role in the provision of new products and services. To assist the business with the achievement of operational efficiency through effective use of our services. To provide the opportunity for employees to achieve satisfaction from their jobs by virtue of the work itself and to provide the training and experience needed for them to realize their full potential. To actively contribute to the well being of the business that we serve. Presented by: David Holbrook 3
  • 4. Current Key Projects Business Continuity / Disaster Recovery In partnership with HP Business Continuity Services, to setup and maintain an off-site contingency for our Head Office critical systems in the event of a major business disruption. Scheduled to begin in September 2009. Network Topology / Infrastructure Upgrade In conjunction with ISO/IEC 27001:2005 continued Certification, migration from an out-dated leased line, non-resilient network infrastructure to a fully-meshed modern EtherVPN network topology. Completion date is May 2010. Office Refurbishments Head Office and branch office interior upgrade in line with the modern up-to-date Hughes Insurance image. Also, upgrading communications equipment and security. Infrastructure Security Enhancements Active Directory and Group Policy enhancements; Routers and Switches IOS upgrades; Confidential Waste Disposal; Improvements in network monitoring to provide a proactive approach to possible issues. Staff Training and Awareness Programs HughesNews newsletter ICT section; Improved email circulation of awareness issues; planned face- to- face training; FAQ section on HughesNET Presented by: David Holbrook 4
  • 5. Achievements so far… Presented by: David Holbrook 5
  • 6. Looking to the future We are living through some of the biggest changes the world has ever seen. The digital revolution is transforming the way we interact – how we live, work and play. At the same time, growing awareness of the sustainability challenges facing businesses are forcing us to join this revolution or face being left behind. Information and communication technology (ICT) facilitates sustainable development. If we develop and apply ICT badly, the business will suffer. We would be unable to provide our current and potential customers with new and emerging ways of doing business and fall behind our competitors. If we apply ICT well, the rewards could be enormous. Customer awareness of Hughes Insurance and ease of access to the fruits of our business would increase exponentially. The sustainability challenges facing an ICT Department are complex, just as in other departments. This should not, however, prevent such a department from dealing with the issues and so being key to the business reaping maximum benefit. Sustainability leadership is necessary if the benefits are to be real and realised. Presented by: David Holbrook 6
  • 7. Why me?  12 years business and ICT experience throughout various types of businesses.  Over 3 years experience working for Hughes Insurance.  Educated to degree level & a qualified Microsoft Certified Engineer.  Highly motivated and a positive personality.  Proactive daily approach to responsibilities, I enjoy being one step ahead!  Team Player & equally effective as an individual. “We are what we repeatedly do. Excellence, therefore, is not an act but a habit.” Aristotle Presented by: David Holbrook 7
  • 8. Thank you for your time… Presented by: David Holbrook 8