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Designing The Digital Experience
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Designing The Digital Experience
1.
Designing the Digital Experience
David Lee King davidleeking.com Topeka & Shawnee County Public Library
2.
what is experience?
3.
http://flickr.com/photos/dragnfly78/220689303/
American Girl
4.
5.
Three paths to experience
http://flickr.com/photos/didmyself/2354238160/
6.
Structural
Path http://flickr.com/photos/gdominici/93021919/
7.
http://flickr.com/photos/angrykeyboarder/2316631084/ http://flickr.com/photos/maproomsystems/2872203555/
8.
http://headrush.typepad.com/creating_passionate_users/2006/02/its_the_stupid.html
9.
three approaches to
structure
10.
11.
http://flickr.com/photos/7855449@N02/2780452644/
12.
13.
Skipping down the structured
path look at your site with critical eyes think about the potholes Big goal: don’t make me think
14.
Community Path
15.
http://flickr.com/photos/rwhitlock/1422242668/
16.
digital community experience...
17.
Real Conversation
18.
Invitation
19.
Participation
20.
Sense of Familiarity
21.
Telling our Stories
http://flickr.com/photos/bjackrian/2111462650/
22.
23.
comments
youtube flickr video facebook blogs myspace IM reference tscpl.org participation conversation connections
24.
http://flickr.com/photos/thomashawk/5741775/ Customer
Path
25.
http://flickr.com/photos/jamesyu/366732085/
26.
http://www.sportclips.com/uploadedimages/Photo_Gallery/South%20Carolina%20SC%20Team.jpg
27.
Digital Version?
28.
Commonalities?
29.
Commonalities?
30.
Customer
Journey Mapping http://flickr.com/photos/thetoad01/2317084812/
31.
32.
33.
34.
35.
improving the ordinary http://flickr.com/photos/rvettese/264579764/
http://flickr.com/photos/goatopolis/189188667/
36.
37.
Topeka’s Makeover
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
WEB
48.
49.
50.
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
61.
? How
62.
Ask!
63.
http://www.flickr.com/photos/jodigreen/2708038407/
64.
staff...
65.
maintaining
66.
Redesign 2.0 - Coming
soon!
67.
5 ways to jumpstart
your own Extreme Makeover!
68.
1
write an Experience Brief
69.
1
write an Experience Brief
70.
1
write an Experience Brief
71.
1
write an Experience Brief
72.
take a Touch Point Journey
2
73.
74.
75.
76.
?
77.
Get a Library
Card check my account
78.
3 Conversation is experience
79.
3 Conversation is experience
80.
3 Conversation is experience
81.
3 Conversation is experience
82.
answer the
Why 4 questions
83.
84.
85.
focus on the
customer 5
86.
say
yes Bonus
87.
88.
89.
90.
what’s next?
http://flickr.com/photos/b-tal/116220689/
91.
connect the customer...
92.
Create an
experience stage http://flickr.com/photos/kgradinger/2095191253/
93.
Create an
experience stage http://flickr.com/photos/kgradinger/2095191253/
94.
Work on Conversation http://flickr.com/photos/damiel/221166778/
95.
http://flickr.com/photos/spursfan_ace/2328879637/
http://flickr.com/photos/twcollins/867628074/
96.
http://www.flickr.com/photos/29106784@N02/2719649603/
97.
Thank You! davidleeking.com
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