1. Designing the
Digital Experience
David Lee King
davidleeking.com
Topeka & Shawnee County Public Library
flickr.com/photos/tashland/259178493/

3. flickr.com/photos/trucolorsfly/3921501144/ what is
experience?

4. flickr.com/photos/dragnfly78/220689303/
American
Girl

6. Three paths
to experience
flickr.com/photos/didmyself/2354238160/

7. Structural
Path
flickr.com/photos/gdominici/93021919/

9. flickr.com/photos/heyjohngreen/2570368211/

11. flickr.com/photos/heyjohngreen/2570368211/

13. Lots of planning!

14. Lots of planning!
Focus Groups

15. Lots of planning!
Focus Groups
ease of use

16. flickr.com/photos/lulutoo/2951107695/

17. flickr.com/photos/deansfurniture5/2462980045/

18. headrush.typepad.com/creating_passionate_users/2006/02/its_the_stupid.html

19. Community
Path

20. flickr.com/photos/rwhitlock/1422242668/

21. digital community
experience...

22. Real Conversation

23. Invitation

24. Participation

25. Sense of
Familiarity

26. Telling
our Stories

28. comments youtube
flickr
video
facebook
blogs
myspace
IM reference
tscpl.org
participation conversation
connections

29. flickr.com/photos/thomashawk/5741775/
Customer
Path

30. http://flickr.com/photos/jamesyu/366732085/

31. flickr.com/photos/eole/3039602094/

32. sportclips.com/uploadedimages/Photo_Gallery/South%20Carolina%20SC%20Team.jpg

33. Digital Version?

34. Commonalities?

35. Commonalities?

36. Customer
Journey
Mapping
flickr.com/photos/thetoad01/2317084812/

42. flickr.com/photos/jrnoded/3340607045/

43. flickr.com/photos/beyondbeauty/4241128107/

44. flickr.com/photos/mmewuji/4386845410/

45. flickr.com/photos/wlscience/4200630845/

46. http://www.flickr.com/photos/92wardsenatorfe/3126053699/
flickr.com/photos/92wardsenatorfe/3126053699/

47. flickr.com/photos/fornal/437703236/

48. flickr.com/photos/picturesofthings/2437232419/

49. what’s next?
flickr.com/photos/b-tal/116220689/

50. #1 list en
flickr.com/photos/
94379417@N00/4808475862/

51. what are
they saying
about you?

56. improve
your
touch points

57. flickr.com/photos/dbylibrary/
2604965614/

59. Check This Out Now!
x

60. ask
flickr.com/photos/francois/
404908918/
focus
groups

61. stats

62. http://www.flickr.com/photos/librarycommission/5041836636/
be snoopy
(just a bit)

63. #2 m p star t
ju

64. Plan your
library eXperience
flickr.com/photos/ocarchives/3952964087/

65. improve the
ordinary
flickr.com/photos/atwj/3425610157/

66. improve the
ordinary
flickr.com/photos/atwj/3425610157/

67. improve the
ordinary
flickr.com/photos/pperdue/3573858061/

68. flickr.com/photos/pperdue/3573858061/

69. flickr.com/photos/pperdue/3573858061/

70. flickr.com/photos/poblibrary/2674563551/
your
process
is showing

71. customers first
flickr.com/photos/piet_musterd/1858568495/

72. #3
pesquisaconsumo.blogspot.com/2010_04_01_archive.html
it’s a
destina
tion

73. it’s a
destina
tion

74. interac
tion
is key

75. flickr.com/photos/pitel/507791613/

77. your
stuff

78. your
staff

79. i st en rt
l st a
m p
ju
it’s a
destina
tion

80. flickr.com/photos/vlastula/1324331546/

81. flickr.com/photos/29106784@N02/2719649603/

82. Q&A
Time