Part of the Citrix Support Secrets Webinar Series
"Citrix Auto Support is a simple, online troubleshooting platform and health-checker for your Citrix environment. It’s exactly the same tool that our own tech support experts use every day to diagnose and fix hundreds of known issues. Join this webinar to learn about this exciting new tool.
What you will learn:
- What Citrix products are supported and how to generate log files
- How to navigate the console (demo)
- Types of issues Citrix Auto Support can resolve
- How to sign up and starting using it (its free!)"
This webinar took place on December 12, 2012, the recording is available here
https://www1.gotomeeting.com/register/439724377
Axa Assurance Maroc - Insurer Innovation Award 2024
Reduce your time to resolution with Citrix Auto Support
1. Citrix Support Secrets
Webinar Series
Reduce your time to resolution with Citrix Auto Support
Michael Ryan, Product Manager, Citrix Auto Support
December 12, 2012
At Citrix Services - we’re Citrix consultants, teachers and support engineers and we’re all about one thing: making sure you succeed.With our help, you’ll deploy high-performance, robust virtualization and networking projects, faster – with dramatically lower risk and higher return.The best Citrix architects and administrators are the ones who never stop learning – and Citrix Education is here to help you learn those skills.Citrix Consulting gives you direct access to our most experienced virtualization and networking experts.When it’s complex; when it’s mission-critical; when it’s big; That’s when Citrix consultants can really help.On your virtualization journey, you’ll want always-on support from people who really care about your success.There’s no better insurance for your Citrix investment than with Citrix Support.
Secrets of the Citrix Support Ninjas is a FREE eBook available next week.The eBook contains 40 insider troubleshooting tips for administrators.So the purpose of the eBook is to help administrators like you keep your Citrix deployments on track.We’ve collected some of their best tips and tricks for running robust Citrix environments and packaged them up into a free eBook.In it, you’ll discover some of the little-known tricks that our own support people use every day to tune, tweak, troubleshoot and test Citrix solutions. You may know a few of these tips. But you probably don’t know them all.And – you never know – you might discover just one that will change your life as an administrator.Let me give you a sneak peak now.
Now lets look at some of the options available from Citrix Support.Citrix Hardware SupportAlso known as appliance maintenance, provides technical support from our experts, which can help you diagnose and resolve issues encountered with your appliance.Some of the key benefits are listed on the slide, most notably the unlimited incidents you can open. This offering is available to our hardware products – NetScaler, Branch Repeater and Access Gateway.Also as part of this offering you are entitled to software updates and bug fixes as well as RMA replacement.Its important to note that with access to the latest software upgrades and replacement of malfunctioning appliances help to minimize downtime at your organization.Citrix Software SupportAlso known as software maintenance, combines 24x7x365 unlimited support with product version upgrades.Products covered are listed on the slide.With both of these offerings you can Add- On: Technical Relationship Management (TRM). I’ll cover TRM in more detail on the next slide.I’ll be sending an email to all registered attendees of this webinar with further details around our Services offerings and oppurtunites to learn more.
Premier SupportCitrix Premier Support provides 24x7x365 unlimited-incidents worldwide support for Citrix software products covered by Subscription Advantage. Products covered are: XenApp, XenDesktop, XenServer, NetScaler VPX, Branch Repeater VPX, Access Gateway VPX and Universal Licenses, EdgeSight,Provisioning Server and Application Streaming for DesktopsThis offering is available to all GEOs with our reps providing support in 9 languagesPremier Support customers are also invited along to Citrix TechEdge event at Synergy. This is a one-day training event on the latest troubleshooting techniques, methodologies, and diagnostic tools from Citrix technical support escalation engineers. TechEdge is held twice annually, once each during Citrix Synergy US and Citrix Synergy EuropeTRMWith any of the previous support offerings we discussed, you can add on a TRM – Technical Relationship Manager.This will offer your business a designated, highly trained single point of contact. The TRM has extensive experience delivering Citrix solutions and is equipped to troubleshoot and resolve complex issues quickly. Our goal is to minimize downtime exposure in your business through proactive advice and by managing support requests through a designated contactMostly importantly the TRM is intimately familiar with your Citrix infrastructure, like a virtual member of your team.As mentioned already I’ll be sending an email to all registered attendees of this webinar with further details around our Services offerings and oppurtunites to learn more.