Citrix Group Policy Troubleshooting for XenApp and XenDesktop

Citrix Group Policy Troubleshooting for
XenApp and XenDesktop
Rick Berry
Principal Technical Relationship Manager
Citrix Support Webinar Series, November 2014

Citrix Group Policy Architecture
Overview of Citrix Group Policy and Components

Policy Application Terminology
Local Group Policies
• Local GPO containing Computer and User settings
Citrix FarmSite Policies
• Also known as IMA farm policies (XenApp)
• Set via AppCenterDSC (XenApp 6.x) or Studio (XenDesktopXenApp 7.x)
• Stored in the farm datastoredatabase
Active Directory Policies
• Set via Site, Domain or OU GPO’s
• Stored in Active Directory
• Allows combining of Citrix and Microsoft Policies
3 © 2014 Citrix. Confidential.

Processing and Precedence for RSOP
CDM = Enabled
Processing
Precedence
Setting in RSOP
CDM = Disabled
Active Directory OU GPO
Active Directory Domain GPO
Active Directory Site GPO
Citrix FarmIMA Polices
Local Policies

Citrix Group Policy Management Console
Citrix GPMC – Our connector into the Microsoft GPMC
Management of Citrix group policies via AppCenterStudio or Microsoft GPMC
Allows Citrix policy modelingcomparison
Can be installed to manage AD GPO’s (with GPMC)
Core binaries are in:
• %PROGRAMFILES% and %PROGRAMFILES(x86)%
• Under CitrixGroup PolicyManagement

Citrix Group Policy Client Side Extension
Also known as Citrix CSE (CitrixCseClient.dll)
Loaded via Microsoft Winlogon process
Generates policy requests (Computer or User)
Retrieves values to determine policy filter calculation
Forwards policy requests to Citrix Caching Service
Core binaries are in:
• %PROGRAMFILES% and %PROGRAMFILES(x86)%
• Under CitrixGroup PolicyClient-Side Extension

Citrix Group Policy Caching Service
Citrix Group Policy Engine service (CitrixCseEngine), part of Citrix CSE
Performs the Citrix policy calculation and writes settings to the registry
Caches Group Policy files between calculations
GPO (ADFarm) Local Cache:
• %PROGRAMDATA%CitrixCseCache
Also caches per-computer and per-user data files

Data Files - Resultant Set of Policy (RSOP)
Per-Computer and Per-User resultant Citrix policy settings end up in RSOP.gpf
These binary files are cached in:
• Per-Computer → %PROGRAMDATA%CitrixCseCache
• Per-User → %PROGRAMDATA%CitrixCseCache<SessionID>
Files are used to create policy registry settings under:
• Per-Computer → HKLMSoftwarePoliciesCitrix
• Per-User → HKLMSoftwarePoliciesCitrix<SessionID>User

Data Files – Rollback
We needed a way to remove RSOP settings
Mechanism creates a Rollback.gpf file
Contains instructions to remove existing RSOP settings
These binary files are cached in:
• Per-Computer → %PROGRAMDATA%CitrixCseCache
• Per-User → %PROGRAMDATA%CitrixCseCache<SessionID>

Citrix Policy Filters
Allows granular control of Citrix policies
Filters policy settings based on certain criteria
Different options based on the policy category
Can’t be applied to the default Unfiltered policy

Policy Filters
Computer Policies

Policy Filters
User Policies
Additional filter types
For User Policies

Unfiltered Policy and Templates
There’s a default Unfiltered policy (contains no settings)
Unfiltered policy settings apply to all objects
Can be disabled if not needed (set to lowest priority)
There are pre-configured policy Templates in place
Templates grouped by end user connectivity (WAN, LAN)
Policies created can be saved as templates
Should be exported to complete the backup process

Policy Management
XenApp 6.x - XenDesktop 5.x
Separate
Computer and User
Policy Nodes

Policy Management
XenAppXenDesktop 7.x
Single Policy Node

Citrix Policy Update Intervals
For Citrix farm policies setup via AppCenterStudio:
• Citrix policies for Computer and Users (logged in) refresh every 90 minutes
For Citrix Policies set via AD GPO:
• Leverages AD refresh interval (default is 90 minutes plus a random offset of 0-30 minutes)
• AD refresh interval can also be set via AD GPO
For either method:
• Computer Policies update at machine startup
• User Policies will also be updated during a reconnect to an active or disconnected session
• Policies can be updated manually by running: gpupdate /force

User Policy Application (Similar for Computer)
WinLogon
Client Side
Extensions
Microsoft
CSE
Citrix CSE
Local
GPO
AD
GPO
Resultant
Policy
RSOP.GPF
Local
server
Registry
Farm or
Studio
GPO
Citrix CSE
HKLMSoftwarePolicesCitrix (Computer)
-or-
HKLMSoftwarePolicesCitrix<SessionID>User

Policy Application Details
Load existing
Rollback.gpf
Rollback.gpf
Registry
%PROGRAMDATA%CitrixGroupPolicy (Computer)
-or-
%PROGRAMDATA%CitrixGroupPolicy<SessionID> (User)
Apply
RSOP
RSOP.gpf
Delete
Cached
GPF files
RSOP.gpf
Rollback.gpf
Registry
Cache
new files
RSOP.gpf
Set time in
LastUpdate
Under Events
Registry Area
Rollback.gpf

Policy Application Details
Set time in
LastUpdate
Under Events
Registry Area
All Done!

Recommended Practices - Tips
Based on Citrix Support cases
20

Recommended Practices
Architecture
While supported, using both AD and FarmStudio
Citrix policies may cause confusion when
troubleshooting issues
• Try to use one type or the other depending upon requirements
Using WMI filters on AD GPO’s containing Citrix
policies may cause issues during reconnects (due to
WMIAD timeouts)
• Use WMI filters sparingly
• Possible mitigation: using DisableGPCalculation setting

Document Policies
For Farm (AppCenterStudio) applied policies:
• Written documentspreadsheet (Scout can provide as well)
For Active Directory applied policies:
• Use the GPMC Save Report option on your AD GPO
For either of the above:
• CtxCseUtil – RSOP reporting tool
• Export using Citrix Group Policy PowerShell module

What Not To Do!
To prevent Citrix Group Policy consistency issues,
don’t manually manipulateremove any of the Citrix
Group Policy data files on your own
This includes filesfolders or reg entries under:
• %PROGRAMDATA%CitrixGroupPolicy<SessionID>
• %PROGRAMDATA%CitrixGroupPolicy
• HKLMSoftwarePoliciesCitrix<SessionID>
• HKLMSoftwarePoliciesCitrix
Might be needed for certain fixes (LA5051)

Troubleshooting Citrix Group Policy

Recommended Approach
Know your BaselineCollect the Details
Determine Versions
Policy Cache
GPF Files
RSOP Registry Settings
Connection Information
Data Collection Tools

Baseline and Collect Details – The Four W’s
Make sure you can answer the following:
Who is seeing the issue?
What issue are they seeing?
Tokyo
Chicago
Miami

Baseline and Collect Details – The Four W’s
Make sure you can answer the following:
Who is seeing the issue?
What issue are they seeing?
When are they seeing the issue?
Where are they seeing the issue?
New Session?
Reconnecting?
Smooth Roaming?
All of the Above?

Determine Versions
What version am I at??

Determine CSE Version
Look in the component directory
Check CitrixCseEngine.exe

Determine GPMC Version

Product Versions - Reference
XenApp 6.x and XenDesktop 5.x – Baseline (Updated)
Version Citrix GPMC Citrix CSE
XenApp 6.0 1.0 1.0
XenApp 6.5 &
XenDesktop 5.6
1.5 (1.7) 1.5 (1.7)

Product Versions - Reference
XenApp and XenDesktop 7.x – Baseline
Version Citrix GPMC Citrix CSE
7.1 2.1 2.1
7.5 2.2 2.1
7.6 2.4 2.4

Policy Cache
Active Directory Policies
The 0 here denotes User policy settings
Seeing {GUID} in the filename = AD GPO
The 1 here denotes a Computer policy

Policy Cache
Active Directory Policies We have a match!!
We have a match!!

Policy Cache
FarmStudio Policies
Lack of {GUID} = Farm policies

GPF files
SessionID = 2
Per-Computer files
Per-User files

Per-Computer (HKLMSoftwarePoliciesCitrix)

Per-User (HKLMSoftwarePoliciesCitrix<SessionID>)

Connection Information

Connection Details
HKLMSoftwareCitrixICASession

Troubleshooting Tools - CtxCseUtil
Citrix RSOP Report Tool
Creates resultant set of policies report containing user settings, computer or both
Can be run locally or remotely against a server or VDA
Converts RSOP.gpf to HTML report
End user has to have logged in at some point
End user doesn’t have to be actively logged in

Common Errors
Typical error when first run…
Solution: Run WinRm QuickConfig

CtxCseUtil - Common Errors
Help Message.docx
Possible using Local Administrator Account?

Resultant Report - CitrixRsopResult.html
Once run, resultant report is: CitrixRsopResult.html

Citrix Group Policy PowerShell Module
Citrix.GroupPolicy.Commands.psm1
Module containing cmdlets for Citrix Policies
• Local, Farm or Active Directory
Needs to be imported via PowerShell prompt
Contains cmdlets to:
• Set or Get Citrix policy settings
• Export or Import Citrix policy objects
Policy Details ImportedExported:
• Policy Settings
• Configuration Details
• Filters

Exporting Farm Policies
GET-COMMAND output

Exporting Farm Policies
Export the policies
Once completed, these are your files

Exporting Citrix Policies from Active Directory
Use the same PowerShell Module and cmdlets
Connect to Active Directory GPO via New-PSDrive cmdlet
See CTX140039 for the details

CDFControl
CDF Tracing Tool

FarmStudio Policy Issue
Farm policies stored in a single object
Likely related to corrupt policy
Error seen when accessing policies
Don’t restore datastoredatabase
Contact Citrix Technical Support
Maintain an updated policy export!!

WMI Related Issues
Reconnect Issues
If using WMI Filters on AD GPO’s, might see reconnect issues
• Citrix policies not applying for reconnected sessions
• LoginsReconnects taking long time to occur (does the issue resolve itself after some time?)
Enable Microsoft Group Policy logging:
• HKLMSOFTWAREMicrosoftWindows NTCurrentVersionDiagnostics
"GPSvcDebugLevel"=dword:00030002
Log file will be in:
• %WINDIR%debugusermodegpsvc.log
• If you see FilterCheck: Evaluate returned error. hr=0x80041069, AD is timing out on WMI call
Look in Event Viewer as well for WMI errors

Takeaways
Architecture and files related to Citrix Group Policy
How Citrix policies apply during user login (computer too)
Recommended practices
Troubleshooting methods and tools
Documenting and backing up your policies is important!!

Resources
Links related to Citrix Group Policy
53

Resources
Citrix Documentation Links
Citrix Product Documentation Site (eDocs)
Manage Citrix Policies (XenDesktopXenApp 7.5)
Working with Citrix Policies (XenApp 6.5)
Policy Settings Reference (XenApp 6.5)

Resources
CTX140268 - Citrix policy settings not being displayed properly in newer Citrix
Group Policy Management Console
CTX127611 - How Citrix IMA Policies fit in to Microsoft GPO Processing and
Precedence Model
CTX138537 – HRP02 for Citrix XenApp 6.5 (for DisableGPCalculation setting)
CTX130116 - Case Study: Unable to Apply Citrix Policies because of 0kb gpf Files
CTX134081 - Planning Guide - Citrix XenApp and XenDesktop Policies

Resources
Group Policy Tools
CTX140267 - Updated Citrix Group Policy PowerShell Module
CTX138533 - Citrix Policy Reporter - RSOP CtxCseUtil Tool
CTX140039 - How to Import and Export Policies in XenApp 6.x
CTX111961 – CDFControl
CTX130147 – Citrix Scout
MS TechNet – Group Policy Cmdlets for PowerShell
MS TechNet Blog – Enabling Group Policy Logging using RSAT

Questions?

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