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Using Twitter for business David Strom [email_address] http://strominator.com (310) 857-6867 St. Louis, MO
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
You too can create content!
Business purposes ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
But who really is “the real Shaq”
Twitter for instant notification
 
Study guides and books
Social brand index
Two worthwhile books
Key Twitter To-dos  ,[object Object],[object Object],[object Object],[object Object]
How not to use Twitter!
What to Tweet? ,[object Object],[object Object],[object Object],[object Object],[object Object]
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“ Motrin Moms”
Other no-nos ,[object Object]
How to identify yourself vs. your company
New tools to complement Twitter ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Yammer
WeFollow.com
Email alerts for Twitter mentions
Contact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Twitter for business 2 11

Editor's Notes

  1. You don’t the time to mess around with thousands of daily emails in a market that is this tight.I am going to show you ways to save time so that you can focus on your clients and get down to business. If you follow some of my suggestions here, you will free up some of your time each day that you can spend doing real things to benefit your clients. V3 added quora 6/24/10 and updated 1/11
  2. http://oneforty.com/blog/explore-the-twitterverse-console/ Brian Solis efforts to keep up
  3. Do you really want to write about something regularly? Are you really passionate and really knowledgeable about the topic, follow the latest news and developments? Do you write well and don’t need spelling, grammar, editing help? Do you have a thick skin dealing with negative comments? post comments, share video, repurpose your existing content or post worthwhile links
  4. Breaking up relationships and yet another place to leave electronic fingerprints for philanderers Keep up with what your Senators are doing on the floor of Congress when they should be listening to the speakers SF massaeurs notify their clients of open slots in their schedules  Finding an open gas station during the holidays
  5. This is the real Shaq’s vehicle when it was parked outside my building in August 2010.
  6. Turns out to be a marketing expert by the name of Amy Martin with tons of followers who stages Twitter events!
  7. Late to the Internet, Conan built up his concert series online and never used traditional advertising to sell out his shows in 2010.
  8. Cancer surgery at the Henry Ford Hospital in Detroit in Feb 09 -- doctors performed live robotic surgery over the Internet, viewed at a conference in Vegas by 450 professionals and two doctors were tweeting from the OR
  9. Playboy founder Hugh Hefner also proposed to his latest wife in December 2010 over Twitter.
  10. A ford car is being driven across country during the summer of 2010 and tweeting to the world!
  11. Another hooked up a Twitter-activated feed every time the baby kicked in utero
  12. Number of Dell Twitter feeds
  13. Dell found out about a keyboard problem from Tweets on one of their Netbooks and fixed it as a result
  14. companies w/ own Twitter page. This is another notification system, better than email because it can reach people’s cell phones via text messages, so it is even more immediate than IM. started by a single person within the company who now has the job responsibility to check the feed and resolve any customer complaints You can resolve ticketing issues with Southwest, banking fees with Bof A, or even keep track of the latest community alerts from the LA Fire Department!
  15. This SoCal mobile bbq vendor uses Twitter to notify its customers where its food trucks are going to be and has more than 50 thousand followers
  16. Inuit finds customers of its competitors via Twitter and then sends them offers to try their services
  17. The up to date progress on the Mumbai bombings and terrorist attacks Modovan student demonstrations were organized by Tweets
  18. LA Fire department notifications for homeowners at risk
  19. The first time someone was arrested for Tweeting the location of police movements
  20. But they do broadcast Twares (Twitter-only fares)
  21. Burger king ad campaign -- drop 10 FBk friends, get a free burger Handed out 20,000 coupons
  22. Uses Twitter and Facebook to notify its customers where the truck will be selling its cupcakes in the Denver metro area – A lot cheaper than other forms of advertsing
  23. And there is even someone tweeting entire recipes in 140 characters!
  24. Fake site after all the iPhone 4 launch problems
  25. Socialbrandindex.com is a great place to get more info about businesses that are using Twitter. There are also links to other indexes online.
  26. Another place to find executives on twitter
  27. Twitdom.com has lists of 100s of apps
  28. Here is one company that really gets Twitter and has collected all of its resources together at twitter.zappos.com
  29. business.twitter.com
  30. Shel Israel’s Twitterville Laura Fitton (pistachio consulting) Dummies book
  31. http://www.davidhenderson.com/2009/01/21/key-online-influencer/ James Andrews from Ketchum PR flies to Memphis to consult with Fedex on social media
  32. 2/2010 First haiku resignation Tweeted
  33. Paul Chambers Tweeted that he wanted to blow up an airport in the UK and was jailed and fined for his remarks. His situation spawned a rash of tweets with “I am Spartacus” hastag, playing off the Kubrick scene where a bunch of fellow slaves refused to give up his identity by all claiming they were Spartacus.
  34. An american was arrested in Egypt and sent this single Tweet, and within hours the State Department was getting him freed.
  35. Motrin aired a TV commercial in Nov 2008, and accompanied it with a YouTube video that made fun of wearable hands-free baby clothing the firestorm was started by a single blog post by   Jessica Gottlieb suggesting that moms buy general Ibuprofen instead of Motrin. This was on a Friday evening. It took until Monday morning before the company apologized, but by then thousands of comments were posted, there was a Facebook group urging boycots, and the damage was done.
  36. Put the names of actual Twitter accounts as well as corporate logos on the page Use Web links where appropriate that point to corp. Web site “ currently tweeted by” is a nice touch
  37. They make use of a service called Webpartner that automatically collects interested Twitterers in the DC area to market their service
  38. Yammer.com provides a private discussion forum space for $1 per staff member per month, and a great way to get started with bringing together forums Another site is presentlyapp.com, which currently is free and you can install it behind your own firewall too There are more than a dozen such apps -- Yammer case studies  -- http://forum.yammer.com/topic.php?id=5371 Fitton's comparison of others --  Enterprise Micro Sharing Tools Comparison 11032008
  39. Can post to multiple social networks at once, from phone or IM or email or Web browsers
  40. Another rmultiple posting site, includes foursquare and ten other sites.
  41. Newest wrinkle is self-collected lists of followers, and listorious.com helps to organize these. USE DIFFERENT SLIDE TO SHOW PEOPLE SEARCH
  42. Put screen shot here about finding people and also using Twitter seach function
  43. Tweepml.org, let’s you organize lists of users
  44. SocialOomph.com
  45. Wefollow.com Can look up top tags, top cities,
  46. Tweetmeme.com for following trends
  47. Is staffed in Omaha, Australia, and Mumbai to provide 24/7 service