CA World 2010 Wily Impact Awards - SSQ Financial Group

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Darrell Sandefur

Technologie Business Économie & finance

Martin Pare &Claude Charest 1 May 16-20, 2010 Copyright © 2010 CA. All rights reserved.

What have you created using CA Wily? With the implementation of Introscope, we’ve been able to develop dashboards to monitor the critical facets of our infrastructure in real-time How did it affect your operations experience? We can now rapidly identify the root cause of application problems, engage the right team members to solve them and precisely implement corrective actions What was the business impact and ROI? Increase in availability and service quality, reduced incoming calls from clients and support teams, and reduction in research time to find the root cause of the problem How is it original, creative, innovative, and/or cool? 2 CA World CA Wily Impact Awards © CA 2010 CONFIDENTIAL martin pare & claudecharest

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CA World 2010 Wily Impact Awards - SSQ Financial Group

2. What have you created using CA Wily? With the implementation of Introscope, we’ve been able to develop dashboards to monitor the critical facets of our infrastructure in real-time How did it affect your operations experience? We can now rapidly identify the root cause of application problems, engage the right team members to solve them and precisely implement corrective actions What was the business impact and ROI? Increase in availability and service quality, reduced incoming calls from clients and support teams, and reduction in research time to find the root cause of the problem How is it original, creative, innovative, and/or cool? 2 CA World CA Wily Impact Awards © CA 2010 CONFIDENTIAL martin pare & claudecharest

3. innovative, creative, and/or cool

4. innovative, creative, and/or cool

5. innovative, creative, and/or cool