Assholes are ruining your project (Monki Gras)
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Assholes are ruining your project (Monki Gras)
- 4. Your ability to get results depends on your community.
- 5. What makes a great community? Assholes The best Most of us
- 6. Is this even a problem? Ubuntu launches Ohloh Proto-assholes start receiving complaints Assholes removed
- 7. What isn't an asshole? Conflict is good
- 8. What is an asshole? A simple test After talking to the asshole, does the target feel oppressed, humiliated, de-energized, or belittled?
- 9. What is an asshole? Look for patterns
- 10. How many good interactions does it take to cancel out one bad one? Sutton
- 11. Sutton
- 12. Sutton
- 13. Sutton
- 14. Sutton
- 15. Problems assholes cause to targets ● 48% decreased their effort ● 47% worked less time ● 38% dropped their quality ● 66% declined in performance ● 80% lost time worrying ● 63% lost time avoiding ● 78% became less committed ● 25% quit; 20% of witnesses quit! Sutton
- 16. Problems assholes cause to projects ● Reduced innovation & creativity ● Reduced cooperation & cohesion ● Cost of targets' retribution toward project ● Impaired cooperation from external projects & people ● Impaired ability to attract the best & brightest ● Recruiting more assholes Sutton
- 17. TCA: Total Cost of Asshole Team lead Developer relations team Project leadership Recruiting & training new developers Targets & witnesses __________________ Total Cost of Asshole + + + + Sutton
- 18. An asshole is incompetent Flickr: escapo
- 19. How do you fix it? Flickr: trp0
- 21. Flickr: hashir
- 23. How do you prevent it? Flickr: redefyne
- 25. Flickr: soldiersmediacenter Keep your standards high
- 27. In the long run, dealing with assholes is never worth it.
Notes de l'éditeur
- Intro Gentoo Social in tech You need to differentiate between personal attacks and technical criticisms.
- Community is critical Best predictor of long-term viability How do you attract new contributors and users? Your brand. Function of your ability to create results. Key point: Ability to accomplish your mission
- Good to Great Continual improvement – greatness is a process Metrics Are a few assholes balanced by a few amazing people? – come back to this later
- Intent to harm not required Difference between how a person treats the powerless and the powerful is a great judge of character
- Pattern! States vs traits. Consistency across places and times Everyone has a bad day sometimes. For assholes, every day is a bad day. Tolerance builds up over time. You don't realize who's an asshole.
- Are a few assholes balanced by a few amazing people? Negative interactions 5x worse than positive
- Are a few assholes balanced by a few amazing people? Negative interactions 5x worse than positive
- Are a few assholes balanced by a few amazing people? Negative interactions 5x worse than positive
- Are a few assholes balanced by a few amazing people? Negative interactions 5x worse than positive
- Are a few assholes balanced by a few amazing people? Negative interactions 5x worse than positive 5 good for 1 bad. Your team needs 5/6 positive people just to break even!
- External cooperation & recruitment: based on reputation, caused by word of mouth Recruitment is different in FLOSS from biz; everyone has the power
- Refusal to confront reality Dreadful stats - 50% of targets considered quitting, 12% of targets quit. One asshole, multiple targets. Reputation: word of mouth. Cascade
- Social and technical ability are orthogonal. One never balances out the other. A good coder has one; a good developer has both.
- Personal interactions Modeling Reporting: encourage; have a place; respond; rapid feedback Is it your job to change them?
- Personal interactions—have a conference Modeling
- People need somewhere to complain and a sense that action will happen—rapid feedback Reporting: encourage; have a place; respond; rapid feedback
- Are you here to fix people or accomplish your goals? At some point, it's time to cut off the detour. Is it your job to change them?
- Culture is like molasses, not like code. Problem of change in diffuse organizations: persuasion, shared interests, reputation
- Show that social aspects have metrics, too. Developers believe numbers.
- Is “good” really good enough? You are a SWAT team, you need great! Recruitment standards – is “good” good enough?
- Nobody knows your culture when they start. Do you want them to learn it from an asshole? Provide a code of conduct. Clear expectations set a baseline: code of conduct
- Get rid of them, and later you'll wonder why it took you so long to act.