1. Feedback informing design
Listening, really listening, to your users.
Daniel Burka, @dburka
Photo: Lola_TC (CC Licensed)

2. AT&T Park, San Francisco
Home of the SF Giants, capacity ~41,000 fans.
Photo: Thomas Hawk (CC Licensed)

6. Photo: Illuminaut (CC Licensed)
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7. Dear Digg,
Go fuck yourself.
Your pal,
— J.G.

9. Don’t oversimplify
Feedback is more than ‘good’ and ‘bad’.
Photo: Magdalene Sun Photography (CC Licensed)

10. Seek out the feedback
Sometimes it’s surprisingly difficult.
Photo: Troy Holden (CC Licensed)

11. Be proactive, reach out
Don’t be afraid to, you know, ask your users.
Photo: CY Photography (CC Licensed)

12. Types of feedback?
Fans, haters, bug reporters, experts, niche, implicit
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13. Read between the lines
Feedback usually identifies problems, not solutions.
Photo: Narisa Spaulding (CC Licensed)

14. Implicit feedback
Stats and behaviors speak for the silent.
Sometimes directly contradicts explicit feedback.
Photo: Conrad Quilty-Harper (CC Licensed)

15. Don’t panic!
It’s easy to over-react.
Photo: Astrid Immanuel Eudaimonia Zwiespalt (CC Licensed)

16. You’ll never please everyone, don’t try
Remember, negative feedback = passion!
Photo: Robert Couse-Baker (CC Licensed)

17. How should designers use feedback?
Don’t just use feedback to know if something is approved of.
Get close to your users.
Be proactive.
Many types of feedback, not all explicit.
Don’t over-react.
Implicit feedback is huge!
Read between the lines.
You can’t please everyone.
Photo: José Pedro (CC Licensed)

18. Thanks! I’m dburka
digg twitter flickr dopplr clustershot last.fm
daniel@deltatangobravo.com
slides will be on slideshare.net/dburka
And this is Ursula!