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Bridging the gap between us and that

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Denise Caron
Denise Caron

The future of the customer experience lies in an organization’s ability to provide personalized interactions to attract and retain customers. This is exactly what we’re working to do through a combination of intelligent virtual assistants, the cloud and human-emulating software.

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© Next IT Corporation. All Rights Reserved.
Generation M The Death of Websites From Virtual to Actual © Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.
Real Conversations Perceived Empathy Trusted Advocates “me” awareness “me” understanding “me” anticipation © Next IT Corporation. All Rights Reserved.
Information Preferences Senses Mood “Me” Behaviors Thoughts Aware Experiences Beliefs Dreams © Next IT Corporation. All Rights Reserved.
Sales of “products & services” will be replaced by sales of “integrated bundles of experiences” created only for “me”
Dear company, please accept “my” terms of services. © Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.
Are we having a conversation? © Next IT Corporation. All Rights Reserved.
Wearable Embedded Integrated © Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.
Content Functionality © Next IT Corporation. All Rights Reserved.
Entering the “Third Wave of Computing” ~ Mark Weiser , 1988 © Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.
Natural Language © Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.
1987 Vision Webcam Mobility iPAD NL Interface
How may I help you today? © Next IT Corporation. All Rights Reserved.
© Next IT Corporation. All Rights Reserved.

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Bridging the gap between us and that

  • 1. © Next IT Corporation. All Rights Reserved.
  • 2. Generation M The Death of Websites From Virtual to Actual © Next IT Corporation. All Rights Reserved.
  • 3.
  • 4. © Next IT Corporation. All Rights Reserved.
  • 5. Real Conversations Perceived Empathy Trusted Advocates “me” awareness “me” understanding “me” anticipation © Next IT Corporation. All Rights Reserved.
  • 6. Information Preferences Senses Mood “Me” Behaviors Thoughts Aware Experiences Beliefs Dreams © Next IT Corporation. All Rights Reserved.
  • 7. Sales of “products & services” will be replaced by sales of “integrated bundles of experiences” created only for “me”
  • 8. Dear company, please accept “my” terms of services. © Next IT Corporation. All Rights Reserved.
  • 9. © Next IT Corporation. All Rights Reserved.
  • 10. Are we having a conversation? © Next IT Corporation. All Rights Reserved.
  • 11. Wearable Embedded Integrated © Next IT Corporation. All Rights Reserved.
  • 12. © Next IT Corporation. All Rights Reserved.
  • 13. © Next IT Corporation. All Rights Reserved.
  • 14. © Next IT Corporation. All Rights Reserved.
  • 15. Content Functionality © Next IT Corporation. All Rights Reserved.
  • 16. Entering the “Third Wave of Computing” ~ Mark Weiser , 1988 © Next IT Corporation. All Rights Reserved.
  • 17. © Next IT Corporation. All Rights Reserved.
  • 18. © Next IT Corporation. All Rights Reserved.
  • 19. Natural Language © Next IT Corporation. All Rights Reserved.
  • 20. © Next IT Corporation. All Rights Reserved.
  • 21. © Next IT Corporation. All Rights Reserved.
  • 22. © Next IT Corporation. All Rights Reserved.
  • 23. © Next IT Corporation. All Rights Reserved.
  • 24. © Next IT Corporation. All Rights Reserved.
  • 25. © Next IT Corporation. All Rights Reserved.
  • 26. © Next IT Corporation. All Rights Reserved.
  • 28. How may I help you today? © Next IT Corporation. All Rights Reserved.
  • 29. © Next IT Corporation. All Rights Reserved.