CareTech eHealth Innovation Series
From Patients to ePatients Driving a new paradigm for online clinical collaboration and health management
David Bennett, SVP, Interactive Solutions
StayWell Custom Communications
Anthony Chipelo, Director, Portal Strategies
CareTech Solutions
From Patients to ePatients Driving a new paradigm for online clinical collaboration and health management
1. From Patients to ePatients Driving a new paradigm for online clinical collaboration and health management David Bennett, SVP, Interactive Solutions StayWell Custom Communications Anthony Chipelo, Director, Portal Strategies CareTech Solutions Follow us on @ eHealthSeries
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11. Healthcare Reform Like it or not the recent legislation will have far reaching impacts on society including our relationship with our providers as well as the way we will need to deliver healthcare. With the addition of an additional 30 Million+ individuals with health coverage we will be faced with many new challenges in the next 10 years. Savvy organizations are at last realizing this and focusing on solutions to address the expected tidal wave.
12. The Wave’s Impact With 30 Million potential new customers with insurance coverage hospitals and health systems will focus on capturing their fair share of these new consumers. As a result, consumer focused healthcare will continue to grow. As health consumers become more knowledgeable they will naturally gravitate to organizations that not only have high quality outcomes but also are able to provide higher levels of service along with better than average patient satisfaction scores.
13. Chronic Conditions are here to Stay It is estimated that health care costs for chronic disease treatment account for over 75% of U.S. expenditures. With the aging of our population we will see increased numbers of individuals with chronic conditions.
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15. Participatory Medicine “ Participatory Medicine is a movement in which networked patients shift from being mere passengers to responsible drivers of their health, and in which providers encourage and value them as full partners.” From: Society for Participatory Medicine
16. Value Added Services Consumers will also seek value added services from providers that allow them to better manage both their health and the health of other family members. Organizations and providers that can deliver on these value added services will see an ever increasing market share and corresponding improvements in patient satisfaction.
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18. Technology offers a Solution With fewer physicians treating more patients, consumers will be even more responsible for managing their own health issues. Physician shortages are increasing, especially in Primary Care and are projected to be as high as 159,300 by 2025. As the government focuses on controlling costs, quality & outcomes will become increasingly important over the next decade. We can expect that those organizations that deliver high quality outcomes while containing costs will be rewarded. Innovation will be at the core of success.
19. Limited Resources With a finite number of healthcare providers organizations will need to embrace new technologies to augment the traditional delivery and patient support models. Provider portals provide a platform for organizations to aggregate health information, patient education, personal health records, decision assist tools and even innovative programs such as digital coaching. Limited resources call for new solutions
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21. Diabetes Management In this scenario, the patient is offered the Health Risk Assessment (HRA). This HRA data would feed the electronic medical record (EMR) and be available for the provider to view. Based upon the visit to the Provider, and subsequent diagnosis of Diabetes, the Provider has the option to offer three digital coaching interventions to augment and extend his/her reach. They could include the Care For Diabetes™ program to help the patient manage their Diabetes. Since eating habits and physical fitness are key components of managing Diabetes, the provider could optionally offer the Nutrition™ and Move™ programs.
22. Heart Health Program, Pre & Post Procedure In this scenario the patient is also offered a HRA. After taking the HRA and identifying out of range blood pressure, cholesterol and BMI, the patient is automatically recruited for the Control™ intervention for blood pressure management, the Achieve intervention for cholesterol management, and the Balance™ program to help manage diet. Again the HRA data can feed the EMR and be available for the physician to review. When the patient is seen by the Provider (which is recommended by the digital coach), the treatment options may include medication and/or surgery. In either scenario, the physician can prescribe or recommend post procedure the Balance™ and Move™ interventions.