Learn the best methods for preparing, administering, and rolling out the results from your 360-degree feedback survey.

1. 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
360-Degree Feedback Best
Practices
Leadership Intelligence®
Webinar

2. Measuring the Business Impact of Employee Engagement
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
200+ clients in 70 countries and 30 languages
7,000+ 360-degree feedback surveys in 2013
Coach executives around the world
Train leaders on coaching skills

3. Measuring the Business Impact of Employee Engagement
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Why 360-degree feedback?

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Choose the right questions

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Selecting Raters: Rater Groups
Self
Boss
Direct
Reports
Others
Peers

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Giving Feedback

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Confidentiality

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Interpreting the Results

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Potential Coaches
External
Coach
HR
Boss Peer

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Reactions to Feedback: SARA Model
“What??? I don’t
understand this
report.”
“This report must
not be right.”
“They’re venting
their frustrations!”
“The survey doesn’t
really fit my current
situation.”
“Who said this?”
“Nobody is perfect--
we all have faults.”
“That’s just the way I
am… take it or leave
it.”
“I get it, but I don’t
like it.”
“How can I best use
this feedback?”
“What can I do to
improve?”
“Who can help me
make this change?”

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Research on Impact of Coaching
Follow-up Survey
1. I received sufficient coaching
regarding my 360 feedback survey
results.
2. After receiving my 360 feedback
survey report, I set specific
development goals.
3. My manager follows up with me on
a regular basis regarding my
development goals.
4. Overall, the 360 feedback process
was effective.
Fortune 500 company
244 leaders
Internal coaching process

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
The good news…
of those that received
coaching and set
goals felt the 360
process was effective.

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
The bad news…
of those who did not
receive sufficient
coaching felt the 360
process was effective.

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Coaching Best Practices
Process Overview

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
360 Feedback Follow-up Process
Thank raters
for the
feedback
Acknowledge
what’s
working
Acknowledge
what’s not
working
Ask for help

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Sample Timeline
SURVEY ADMINISTRATION 3 weeks Feb 21 – March 11
 DW sends rater selection email to participants Monday, Feb 21
 Rater Selection Deadline Friday, Feb 25
 DW sends invitation emails to raters Monday, Feb 28
 DW sends reminder email Monday, March 7
 Survey Deadline: DW sends deadline email Friday, March 11
COMPILATION OF DATA 1 week March 14 - 21
 DW finishes reports and sends to HR Monday, March 21
TURNING FEEDBACK INTO RESULTS Ongoing Ongoing
 DW group workshop March 30-31
 Individual coaching sessions March 31-April 2
 Managers follow up with participants to solidify
goals, implement action plans, and make changes
Ongoing

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
White Papers/Samples
White Papers
Samples