Patient satisfaction has always been the major concern for most of the healthcare providers. Patient satisfaction has proved to be of vital importance for the physicians as it can impact actual reimbursement for care.
More than that, patient satisfaction also affects liability risk and marketing. From the liability point of view, patients who are satisfied with their care are less likely to file complaints or lawsuits. From the marketing point of view, high satisfaction levels are crucial to attract new patients, retain existing patients, and recruit new physicians to the medical staff.