The document discusses SAP services provided by Defiance, a SAP partner. It summarizes Defiance's experience in implementing and supporting SAP applications globally. Defiance leverages centers of excellence and proprietary tools to provide services across the SAP portfolio, including implementation, upgrades, global rollouts, and ongoing application management. Defiance's leadership team and global delivery model enable it to deliver high-value SAP consulting to its over 120 global clients.

1. SAP
at Defiance
The dynamics of business cycle throws both challenges and opportunities
at global businesses. Organizations are looking to transform themselves
rapidly to meet these challenges and explore new opportunities. Enter-
prise Information is vital for this positioning and the timing and accuracy
are to be trusted with proven technologies and best in class business
practices. Over the years SAP is the trusted partner for companies all over
the world when it comes to enterprise applications.
Defiance being a SAP Services Partner has the right commitment to
service enterprise solution needs with its deep understanding of value
agenda of global customers. Whether the customer is looking to acceler-
ate business performance by implementing an SAP suite / platform or
enhancing business value from their existing SAP investment, Defiance
helps customers unlock the potential of SAP .
Defiance, driven by its highly focused and committed management team
leverages its rich experience in SAP to offer consulting and IP led
solutions for industry needs with a focus on innovation. At Defiance, we
have a large team of certified SAP professionals who have deep domain
and technology experience. The SAP team has extensive experience in
providing services across the SAP applications portfolio. Our SAP
expertise is further driven by our strategic partnership with SAP.

2. Service Offerings
Implementation & Deployment Globalization Solutions Upgrade & Migration
D-Ploy Methodology, Accelerators, Global Template Design, Upgrade Assessment, Delta Training,
Domain Focus, Flexible Models Rollout Tools, Technical remediation/ Functional
Upgrade
CoE and RUN SAP Reporting & Analytics Solution Development & Integra-
ITIL Driven, SLAs, Shared Services, BI/BO Strategy, Scenario Modeling, tion
Dedicated SAP Support, COE Focus Analytics and Reporting, BI for Non Custom Developments, RICEFW,
SAP WebDynpro, Portals, PI solutions
Solution Focus
SAP Financials SAP Manufacturing SAP Logistics & SCM
Financial Supply Chain, New GL, AP, Production Planning, MRP Plant
, Sales & Distribution, Demand
AR, IFRS, COPA, Treasury, SEM Maintenance, EHS, Compliance Planning, LE, Tra-nsportation,
Management Procurement
SAP CRM SAP HCM SAP Netweaver
Best Practices, Interaction Center, Personnel Management, India/US/ ABAP Portals, Mobile, MDM, PI,
,
Sales & Marketing, Services, Sales Global Payroll, Time Management, Workflows, WebDynpro, BIW
Incentives ESS
Customer Success Stories
SAP Global Template Roll-out SAP Implementation
One of the world’s largest Pharmaceuticals Company One of the leading Automotive Component
selected Defiance as their partner to roll-out their Manufacturers in Europe engaged Defiance for
‘CORE’ global SAP Template for various counties implementing SAP for their newly set up Indian
across the globe. Experienced Defiance SAP Plant. Modelled on the European plant, this green
consultants aligned with the customer’s roll out field SAP Implementation helped the customer to
methodology and delivered the project to the best set up their business processes.
satisfaction of the customer. The global compliance
norms and the CSV controlled system implementation
requirements were unique to this program. The
Defiance team provided different country specific
product / functional expertise to the program.

3. Tools & Methodology
Defiance Implementation to the new system and continued Shop Floor to Top Floor
Methodology: sustenance of the applications. Integration: Defiance inherits
Defiance SAP team brings vast Manufacturing footprint from the group
experience on board for drafting a very SAP Solution Manager and standard and the vast domain experience of its
unique approach for SAP Implementa- Implementation Roadmap are central leaders. We have developed products
tions. to the Defiance approach and the to facilitate DCS and PLC interfacing
experience driven innovations are to SAP on products from major
A Key Solutioning Phase at the targeted to help the customer adapt to vendors. Our products are focusing on
beginning with the Defiance SAP CoE the new system better. reducing production lead times and
leaders engaging with the customer increases accuracy of costing.
business team, educating them on the Upgrade Tools:
ERP solution. Defiance Upgrade Competence Partnerships
boasts a host of tools for various Defiance Technologies’
Conference Room Piloting in the Upgrade roadmaps to ECC 6.0. status as a SAP
Business Blueprint Phase would Upgrade assessment tools for Services Partner
enable the customer Core Team to get accurate estimate of Upgrade timeline enables it to enhance its proficiency in
a realistic view of the final solution. and down time. Automatic Conversion delivering high value to its customers.
programs would take care of syntacti- Defiance’s SAP practice helps
Defiance Project Management cal forward compatibility. customers in implementing SAP ,
competence would drive the Planning optimizing business processes, and
and execution methodology during the Discrete Manufacturing Template: providing strategic business consulta-
project. Implementation accelerators Defiance All in one solution for tion.
like master data Templates, Discrete Manufacturing enables
specifications and checklists would customers for fast implementation Defiance
speed up the implementation phases. roadmap. Tailor made for Indian Technolo-
manufacturers the solution is scalable gies’ strategic partnership with
Separate Data Conversion Track from for global SMB customers. Lodestone Management Consultants
the Business Blueprint phase would AG enables it to offer high value ERP
eliminate risks in scheduling and the Localization Accelerators: services to global customers across
Final Preparation phase. Defiance team is specialized in Roll Europe. Together, Lodestone and
out for Global customers. Our Defiance provide a superior value
ITIL based approach towards localization CoE boasts accelerators proposition to global customers by
Application Maintenance and for statutory reporting objects, Country providing Consulting and IP-led
Support transition would facilitate the Version BC Sets and Global roll out Enterprise solutions on a global
customer for a trouble free adaptation experiences. delivery model.

4. Value Proposition
Leadership: Defiance leadership team CoE Approach: Center Of Excellence
has a great track record of managing driven execution approach enables innova-
large SAP engagements with Global tion and development of unique delivery
customers and building excellent execu- capabilities within the company. We help the
tion teams. We bring the pioneers in customer build CoEs and our SAP product
innovative execution models for SAP CoEs get continuous value addition from
service delivery. our projects.
Experienced Consultants: Our capabil- Focused Innovation: Our innovation
ity of global sourcing of the right consul- approach is focused on specific areas like
tants for engagements would help Manufacturing, SAP upgrades, Global
customers reduce SAP Implementation Templates and Rollouts. This helps us to
risks. Consultant friendly environment quickly react to the customer demands and
facilitates reduced attrition of key person- introduce new solutions for customers. We
nel. target customer pain points and build
solutions to address those pain areas. This
would help smooth adaptation and suste-
nance of the SAP systems.
About Defiance Technologies
Defiance Technologies, a Hinduja Group Founded in 1976 in USA with a focus on
Company, is a leading provider of product engineering and testing, Defiance
Engineering, ERP and IT services to was later acquired by the Hinduja Group
global customers leveraging the Global and expanded its services to Engineering,
Delivery Model. ERP and IT.
The Hinduja Group is a well diversified Defiance has a long history of serving top
multi-billion, global business conglomer- global companies with over 120 global
ate. The group has about 100 years of clients including 30 of the Fortune 500
experience in building and running companies. It is led by a credible manage-
successful businesses across sectors ment team with global experience in
such as Automotive, Energy & Chemicals, delivering high-end solutions in Engineering,
Banking & Finance, IT/ITES, Media & ERP and IT services space.
Entertainment and Healthcare. Some of
the prominent brands that are part of the Headquartered at Chennai, India, Defiance
Hinduja Group include Ashok Leyland has world class development centers at
(global top 10 commercial vehicle Chennai and Bangalore in India, and
manufacturer), Gulf (a global energy and state-of-the-art testing facilities at Troy and
lubricants brand) and Hinduja Bank Westland, Michigan. Defiance has business
(Switzerland). offices in USA, Europe, Middle East, South
Africa and India.
For more info:
info@defiance-tech.com
www.defiancce-tech.com