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Media Relations and PR Audit

Media Relations and PR Dimensions                                 Scores   Recommendations

Media Awareness
We are currently known by local media                               4      0

Received coverage in last 6 months                                  2      Monitor editorial mentions and maintain a "clipping" file


You are sought out as subject matter experts                        1      Groom and promote internal subject matter experts to the media


Positioning
Have a clear, well defined, positioning statement                   5      0


Positioning statements clearly differentiate offerings              5      0

Positioning statements have been externally verified                0      Measure/monitor customer feedback formally and informally via surveys, focus groups, etc.


Internal Support
Executive support ongoing effort for media coverage                 5      0


Executives develop announcements and participate                    5      0

Spokepersons have received media coaching                           4      0

Contact info for media inquiries is provide and easy to find        2      Document and communicate plan to all employees on how to respond to media inquiries


Expertise
Strategy has been defined and is being executed                     3      Use our Public Relations Plan Template to create an effective plan.


Strategy is aligned with corporate goals & objectives               1      Periodically audit media plan and results to ensure alignment with corporate goals and objectives

There is oversight, cooperation and accountability in place         2      Ensure the agency allocates appropriate share of resources and expertise to accomplish goals

Team knows how to craft press releases and other media              3      Engage the services of qualified writer to properly craft your media communications


There is oversight, cooperation and accountability in place         4      0


Team knows how to craft press releases and other media              5      0


Process
Process in place is effective                                       3      Establish criteria for which events will become press releases

Distribution of news and stories is timely                          1      Distribute news to media so that they are among to first to know


Tracking of results and placements occurs                           4      0

Process helps other departments to know how to gain coverage        2      Analyze each editorial placement for promotional value, helping departments exploit favorable coverage


Process is opportunistic, recognizing current events and trends     1      Media relations team constantly considers how current events create editorial coverage opportunities


Media Relationships
Team knows how to identify and build relationships with key                Verify media contacts areas of interest and maintain regular, appropriate communication with each
media                                                               1      contact

Team maintains a contact database with preferences                  1      Keep a list of all media contacts, areas of interest, contact info and a log of past interaction/coverage

There is regular, meaningful, communication with the media          2      Initiate contact with media regularly enough so they know you and your company

We are responsive to media inquiries                                2      When media contacts you, respond immediately even if you can't provide the information they seek.

Team has assembled effective press kit and other media                     Press kit: corporate backgrounder, past press releases, white papers, article reprints, marketing
resources                                                           2      literature.
                                                                           Be responsive, courteous and knowledgeable. Provide them with meaningful stories and don't waste
Team is respected by the media                                      2      their time.
Media Relations and PR Audit

Weighting Scale

Media Awareness   Positioning   Internal Support   Expertise   Process   Media Relationships   Total


     25%            15%              15%            20%         15%            10%             100%
Media Relations and PR Audit

Media Awareness

Description of Best Practices                                                              Level of Compliance    Score       Notes/Comments

                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
Relevant, local, industry and national media know about your organization and
what it does.
                                                                                       3      Somewhat Agree       4
                                                                                       4      Agree

                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
Your organization has received meaningful editorial coverage in past six months.       3      Somewhat Agree       2
                                                                                       4      Agree

                                                                                       5      Strongly Agree

                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
Members of your organization are periodically sought out as subject matter
experts for news stories.
                                                                                       3      Somewhat Agree       1
                                                                                       4      Agree

                                                                                       5      Strongly Agree


Positioning

Description of Best Practices                                                              Level of Compliance    Score    Notes/Comments

                                                                                       1      Strongly Disagree

                                                                                       2      Disagree
Your organization has developed and articulated a clear, well-developed position
understood by outsiders.
                                                                                       3      Somewhat Agree       5
                                                                                       4      Agree

                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
Positioning statements exist for offerings that clearly describe and differentiate
them, and are known and understood by internal stakeholders.
                                                                                       3      Somewhat Agree       5
                                                                                       4      Agree
                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree

                                                                                       2      Disagree
Positioning information (statements) have been validated externally, and have
shown to effectively communicate organizational and offering value propositions to     3      Somewhat Agree       5
outsiders (media, customers, stockholders, etc.)                                       4      Agree

                                                                                       5      Strongly Agree


Internal Support

Description of Best Practices                                                              Level of Compliance    Score    Notes/Comments

                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
Organization's executives support an active, ongoing effort to secure favorable
media coverage.
                                                                                       3      Somewhat Agree       5
                                                                                       4      Agree

                                                                                       5      Strongly Agree

                                                                                       1      Strongly Disagree

                                                                                       2      Disagree
Organization's executives, influencers and experts are available to assist in
developing announcements and to participate in media activities (press
conferences, media interviews, etc.)
                                                                                       3      Somewhat Agree       5
                                                                                       4      Agree
                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
Organization's potential spokespersons have received formal media coaching.            3      Somewhat Agree       4
                                                                                       4      Agree
                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
Everyone in the organization knows how to respond and to whom to direct
inquiries should they be approached by the media.
                                                                                       3      Somewhat Agree       2
                                                                                       4      Agree
                                                                                       5      Strongly Agree


Expertise

Description of Best Practices                                                              Level of Compliance    Score    Notes/Comments

                                                                                       1      Strongly Disagree

                                                                                       2      Disagree
An effective media relations strategy has been developed and is being executed on
behalf of your company.
                                                                                       3      Somewhat Agree       3
                                                                                       4      Agree
                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
The organization's media relations strategy is aligned with and producing results
that support corporate goals and objectives.
                                                                                       3      Somewhat Agree       1
                                                                                       4      Agree
                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree

                                                                                       2      Disagree
If an outside media relations consultant or agency is in use, there is effective
oversight, cooperation and accountability in place.
                                                                                       3      Somewhat Agree       2
                                                                                       4      Agree
                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree

                                                                                       2      Disagree
The individual or team responsible for media relations knows how to properly craft
press releases and other media communications.
                                                                                       3      Somewhat Agree       3
                                                                                       4      Agree

                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
The individual or team responsible for media relations understands the protocol for
contacting and working with members of the media.
                                                                                       3      Somewhat Agree       4
                                                                                       4      Agree

                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
The individual or team responsible for media relations is skilled at targeting
relevant media and identifying editorial opportunities.
                                                                                       3      Somewhat Agree       5
                                                                                       4      Agree

                                                                                       5      Strongly Agree


Process

Description of Best Practices                                                              Level of Compliance    Score    Notes/Comments

                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
The organization's media relations process regularly and effectively develops
product, personnel, partnership and other news items of real interest to the media.
                                                                                       3      Somewhat Agree       3
                                                                                       4      Agree
                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
The organization's media relations process distributes news items and stories to
the media in a timely manner that frequently result in editorial coverage.
                                                                                       3      Somewhat Agree       1
                                                                                       4      Agree

                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
The organization's media relations process tracks the results of its efforts,
monitoring the media for placements.
                                                                                       3      Somewhat Agree       4
                                                                                       4      Agree
                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
The organization's media relations process helps other departments, such as sales
and customer service, know of and exploit favorable editorial coverage to their
advantage.
                                                                                       3      Somewhat Agree       2
                                                                                       4      Agree
                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
The organization's media relations process is opportunistic, recognizing current
events and industry trends that create story opportunities or greater receptivity to
the organization's positioning.
                                                                                       3      Somewhat Agree       1
                                                                                       4      Agree
                                                                                       5      Strongly Agree

Media Relationships

Description of Best Practices                                                              Level of Compliance    Score    Notes/Comments

                                                                                       1      Strongly Disagree

                                                                                       2      Disagree
The individual or team responsible for media relations understands how to identify
and build relationships with key members of the media.
                                                                                       3      Somewhat Agree       1
                                                                                       4      Agree
                                                                                       5      Strongly Agree

                                                                                       1      Strongly Disagree

                                                                                       2      Disagree
The individual or team responsible for media relations maintains a list or database
of media contacts with their communication preferences and a history of the
relationship.
                                                                                       3      Somewhat Agree       1
                                                                                       4      Agree

                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree

                                                                                       2      Disagree
The individual or team responsible for media relations has regular, meaningful
communication with the media on its contact list.
                                                                                       3      Somewhat Agree       2
                                                                                       4      Agree
                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree

                                                                                       2      Disagree
The individual or team responsible for media relations is responsive to media
inquiries, returning calls and e-mail messages even when unable to provide             3      Somewhat Agree       2
comment.                                                                               4      Agree

                                                                                       5      Strongly Agree

                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
The individual or team responsible for media relations has assembled an effective
press kit and other media resources and they are available in hardcopy or online.
                                                                                       3      Somewhat Agree       2
                                                                                       4      Agree

                                                                                       5      Strongly Agree
                                                                                       1      Strongly Disagree
                                                                                       2      Disagree
The individual or team responsible for media relations is respected by the media.      3      Somewhat Agree       2
                                                                                       4      Agree
                                                                                       5      Strongly Agree
Media Relations and PR Dimensions     Level           Media Relations and PR Maturity Index

                                                                       Media
                                                                     Awareness
Media Awareness                       2.3                            5.0


                                                                     4.0
Positioning                           5.0
                                                                     3.0
                                                 Media
                                                                                        Positioning
                                              Relationships
                                                                     2.0
Internal Support                      4.0
                                                                     1.0


Expertise                             3.0                            0.0




Process                               2.2
                                                                                        Internal
                                                   Process
                                                                                        Support
Media Relationships                   1.7

Overall Weighted Average (out of 5)   3.0                            Expertise

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Media Relations and PR Audit

  • 1. Media Relations and PR Audit Media Relations and PR Dimensions Scores Recommendations Media Awareness We are currently known by local media 4 0 Received coverage in last 6 months 2 Monitor editorial mentions and maintain a "clipping" file You are sought out as subject matter experts 1 Groom and promote internal subject matter experts to the media Positioning Have a clear, well defined, positioning statement 5 0 Positioning statements clearly differentiate offerings 5 0 Positioning statements have been externally verified 0 Measure/monitor customer feedback formally and informally via surveys, focus groups, etc. Internal Support Executive support ongoing effort for media coverage 5 0 Executives develop announcements and participate 5 0 Spokepersons have received media coaching 4 0 Contact info for media inquiries is provide and easy to find 2 Document and communicate plan to all employees on how to respond to media inquiries Expertise Strategy has been defined and is being executed 3 Use our Public Relations Plan Template to create an effective plan. Strategy is aligned with corporate goals & objectives 1 Periodically audit media plan and results to ensure alignment with corporate goals and objectives There is oversight, cooperation and accountability in place 2 Ensure the agency allocates appropriate share of resources and expertise to accomplish goals Team knows how to craft press releases and other media 3 Engage the services of qualified writer to properly craft your media communications There is oversight, cooperation and accountability in place 4 0 Team knows how to craft press releases and other media 5 0 Process Process in place is effective 3 Establish criteria for which events will become press releases Distribution of news and stories is timely 1 Distribute news to media so that they are among to first to know Tracking of results and placements occurs 4 0 Process helps other departments to know how to gain coverage 2 Analyze each editorial placement for promotional value, helping departments exploit favorable coverage Process is opportunistic, recognizing current events and trends 1 Media relations team constantly considers how current events create editorial coverage opportunities Media Relationships Team knows how to identify and build relationships with key Verify media contacts areas of interest and maintain regular, appropriate communication with each media 1 contact Team maintains a contact database with preferences 1 Keep a list of all media contacts, areas of interest, contact info and a log of past interaction/coverage There is regular, meaningful, communication with the media 2 Initiate contact with media regularly enough so they know you and your company We are responsive to media inquiries 2 When media contacts you, respond immediately even if you can't provide the information they seek. Team has assembled effective press kit and other media Press kit: corporate backgrounder, past press releases, white papers, article reprints, marketing resources 2 literature. Be responsive, courteous and knowledgeable. Provide them with meaningful stories and don't waste Team is respected by the media 2 their time.
  • 2. Media Relations and PR Audit Weighting Scale Media Awareness Positioning Internal Support Expertise Process Media Relationships Total 25% 15% 15% 20% 15% 10% 100%
  • 3. Media Relations and PR Audit Media Awareness Description of Best Practices Level of Compliance Score Notes/Comments 1 Strongly Disagree 2 Disagree Relevant, local, industry and national media know about your organization and what it does. 3 Somewhat Agree 4 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree Your organization has received meaningful editorial coverage in past six months. 3 Somewhat Agree 2 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree Members of your organization are periodically sought out as subject matter experts for news stories. 3 Somewhat Agree 1 4 Agree 5 Strongly Agree Positioning Description of Best Practices Level of Compliance Score Notes/Comments 1 Strongly Disagree 2 Disagree Your organization has developed and articulated a clear, well-developed position understood by outsiders. 3 Somewhat Agree 5 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree Positioning statements exist for offerings that clearly describe and differentiate them, and are known and understood by internal stakeholders. 3 Somewhat Agree 5 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree Positioning information (statements) have been validated externally, and have shown to effectively communicate organizational and offering value propositions to 3 Somewhat Agree 5 outsiders (media, customers, stockholders, etc.) 4 Agree 5 Strongly Agree Internal Support Description of Best Practices Level of Compliance Score Notes/Comments 1 Strongly Disagree 2 Disagree Organization's executives support an active, ongoing effort to secure favorable media coverage. 3 Somewhat Agree 5 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree Organization's executives, influencers and experts are available to assist in developing announcements and to participate in media activities (press conferences, media interviews, etc.) 3 Somewhat Agree 5 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree Organization's potential spokespersons have received formal media coaching. 3 Somewhat Agree 4 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree Everyone in the organization knows how to respond and to whom to direct inquiries should they be approached by the media. 3 Somewhat Agree 2 4 Agree 5 Strongly Agree Expertise Description of Best Practices Level of Compliance Score Notes/Comments 1 Strongly Disagree 2 Disagree An effective media relations strategy has been developed and is being executed on behalf of your company. 3 Somewhat Agree 3 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree The organization's media relations strategy is aligned with and producing results that support corporate goals and objectives. 3 Somewhat Agree 1 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree If an outside media relations consultant or agency is in use, there is effective oversight, cooperation and accountability in place. 3 Somewhat Agree 2 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree The individual or team responsible for media relations knows how to properly craft press releases and other media communications. 3 Somewhat Agree 3 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree The individual or team responsible for media relations understands the protocol for contacting and working with members of the media. 3 Somewhat Agree 4 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree The individual or team responsible for media relations is skilled at targeting relevant media and identifying editorial opportunities. 3 Somewhat Agree 5 4 Agree 5 Strongly Agree Process Description of Best Practices Level of Compliance Score Notes/Comments 1 Strongly Disagree 2 Disagree The organization's media relations process regularly and effectively develops product, personnel, partnership and other news items of real interest to the media. 3 Somewhat Agree 3 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree The organization's media relations process distributes news items and stories to the media in a timely manner that frequently result in editorial coverage. 3 Somewhat Agree 1 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree The organization's media relations process tracks the results of its efforts, monitoring the media for placements. 3 Somewhat Agree 4 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree The organization's media relations process helps other departments, such as sales and customer service, know of and exploit favorable editorial coverage to their advantage. 3 Somewhat Agree 2 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree The organization's media relations process is opportunistic, recognizing current events and industry trends that create story opportunities or greater receptivity to the organization's positioning. 3 Somewhat Agree 1 4 Agree 5 Strongly Agree Media Relationships Description of Best Practices Level of Compliance Score Notes/Comments 1 Strongly Disagree 2 Disagree The individual or team responsible for media relations understands how to identify and build relationships with key members of the media. 3 Somewhat Agree 1 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree The individual or team responsible for media relations maintains a list or database of media contacts with their communication preferences and a history of the relationship. 3 Somewhat Agree 1 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree The individual or team responsible for media relations has regular, meaningful communication with the media on its contact list. 3 Somewhat Agree 2 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree The individual or team responsible for media relations is responsive to media inquiries, returning calls and e-mail messages even when unable to provide 3 Somewhat Agree 2 comment. 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree The individual or team responsible for media relations has assembled an effective press kit and other media resources and they are available in hardcopy or online. 3 Somewhat Agree 2 4 Agree 5 Strongly Agree 1 Strongly Disagree 2 Disagree The individual or team responsible for media relations is respected by the media. 3 Somewhat Agree 2 4 Agree 5 Strongly Agree
  • 4. Media Relations and PR Dimensions Level Media Relations and PR Maturity Index Media Awareness Media Awareness 2.3 5.0 4.0 Positioning 5.0 3.0 Media Positioning Relationships 2.0 Internal Support 4.0 1.0 Expertise 3.0 0.0 Process 2.2 Internal Process Support Media Relationships 1.7 Overall Weighted Average (out of 5) 3.0 Expertise