User Experience
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Powerpoint Details the user experience features in Business ByDesign
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User Experience
- 1. Darren Goodman Vincent Lobo Jeremy Smith SAP ® Business ByDesign ™ Feature Pack 2.0 Delta Presentation Cross Topics
- 3. Darren Goodman Service Adviser SAP ® Business ByDesign ™ Feature Pack 2.0 Delta Presentation User Experience
- 30. Darren Goodman Service Adviser SAP ® Business ByDesign ™ Feature Pack 2.0 Delta Presentation Work Distribution Rules
- 32. Features and Functions Feature / Function FP 1.2 FP 2.0 Exception based Working Model Details Work Inbox in Control Center Details Reworked Delegated Tasks in Control Center Details Reworked Task Based Work Lists Details Reworked Task Region Details Reworked Manual Task Creation Details Task Progress tracking in Approval Scenarios Details Task Progress tracking for single tasks Details Substitution / Substitution as Self-Service / Substitution Work List (Key User) Details Work Distribution Details Reworked Collaboration Window Integration Details Operations And Monitoring (Key User) Details New Task Assignment Details Reworked Context Specific Help for Task n/a New © SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
- 36. Features and Functions FP2.0: Maintenance of Work Distribution Organizational Work Distribution Rules Employee work distribution rules Works for Relationships © SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
- 39. Darren Goodman Service Adviser SAP ® Business ByDesign ™ Feature Pack 2.0 Delta Presentation Mashups
- 48. Darren Goodman Service Adviser SAP ® Business ByDesign ™ Feature Pack 2.0 Delta Presentation Support Interaction
- 51. Direct Sending of Incidents by Key-Users
Notes de l'éditeur
- Grouping is aligned with how the data would be occur on the relevant screens Work Center lists now don’t require a post back for each bundle of records Units of measure now use more familiar more logical abbreviations HR versus HUR
- Before 2.0: The user needs to launch the value help window in order to search for the correct entry.
- Before 2.0: Besides the object ID field an additional Name field is needed. The link on the Name field allows navigation to the object’s fact sheet.
- Before 2.0: Keyboard navigation is only partially possible.
- Before 2.0: The user needs to click twice in order to finish an action, first Save or the respective button and then Close .
- Before 2.0: If the user enters data into an input field and launches the input field’s value help, the data is not transferred.
- Before 2.0: Sorting is only possible via numbers: 1 Very High 2 High 3 Medium 7 Low
- Before 2.0: technical end date was shown on the UI “9999/12/31”
- Before 2.0: The user can not define their own query for searching in work lists.
- Before 2.0: The user can not hide fields in forms.
- Before 2.0: The user can not change the order of their work centers.
- Before 2.0: The fields in the Advanced Search are presented without grouping and headers.
- Before 2.0: The user needs to click on the arrows constantly to scroll up/down
- Before 2.0: Some units of measure are shown in an unusual format. Example: HUR instead of h / KGM instead of kg
- Before 2.0: The maximum number of displayed entries is 500 even if the selected query should return more than 500 entries. Sorting and filtering is only possible within the displayed entries.
- Before 2.0: It was not possible to enable field extensions.
- Before 2.0: Only some work lists can be exported to Microsoft Excel (2003 and 2007).
- Before 2.0: If many windows are opened and the user logs off, only the current window is closed. The user gets an error message in the open windows.
- Before 2.0: It is only possible to delete one table entry.
- Before 2.0: Although a field with a drop down list box is mandatory the user can select a blank entry. This results in uneccesary error messages.
- With FP2.0 it is possible to phase in detailed workload distribution. Starting with a default of global work assignment the customer is enabled to gradually introduce more detialed levels of workload distribution and authorizations. Approval responsibilites need to be maintained also during global work assignment. Use links for each Level to navigate to the appendix for more details based on „magic triangle“
- FP2.0: Per default distribution of work is executed usnign the global work assignment rule. Global work assignment means, that in a state, in which no more detialed work distirbution rules are defined, the user gets the work based on his Work Center assignment. Example: Every user, who has the work center New Business including the work list Leads, can see all leads in the system and recives all tasks related to leads in the system. Once the customer decides have a more detailed work distibution, orgnaizational work distribution rules can be defined within the context of the orgnaizational model. In addition employee work distibution rules can be defined to address work directly to dedicated employees (e.g. in CRM – sales agent, service agent) based on their repsonsibility. Special: as of FP2.0 it is possible to maintain an employee work distribution rule for „additional approvers“. Approval Tasks can be addressed using this employee work distribution rule to other employees next to the manager, who should be enabled to also execute approvals. Further more it is also possible to define „Works for“ relationships for employees who are hired to an organizational unit, but share the workload of another orgnaizational unti (e.g. central purchasing dpartment, but decentral purchasers).
- Feature: Attribute eingrenzbar