1. Please find below the subjects that I have followed directly or indirectly during the pre -opening at
Qalaalti Hotel & SPA
IT Department
Timekeeping System
Telephone System
Payroll System
OCV
Back Office System
Sales& Reservation System
PMS
System Installed & Tested
System Training
POS
System Installed & Tested
System Training
Keylock SystemSelected
Entertainment System
Television
Music
Determine Workstation: Amount andLocation
Develop comment card/guest feedback program
PrintedMaterials
Bussiness Cards
Payment Voucher
PettyCash Voucher
Purchase Request
Human Resources
Staffing Organization
DevelopOrganization Chart
DevelopStaffing Guide
DevelopHiring Schedule
Customize Position"Must" List
Customize PositionJobDescription
DevelopIncentive Plans
Leadership Team (Hire Department Head)
SalesManagers/Reservation Sales Agents
Managers (Hire Junior Managers andSupervisors)
Employees
General Training
Operationalskills training
Life safety, fire and evacuation training
2. EmergencyProcedures
CPR/First Aid
New Hire Orientation
DepartmentalOrientation
Specific Job Skill Training
Telephone Etiquette/Standards
SanitationCertification
Responsible Alcohol Service
MOD Program
Develop MOD Manual/SOP's
Conduct MOD Training
Housekeeping
Rooms Linen
Developbedlinen & bathstandard
Reviewsamples/ pricing
Order final selection
Receive finalselection
Wash
Stock
Guest Bath Aminities
Guest Hair Dryer
Guest Cosmetic Mirrors
Housekeeping Cleaning Supplies
Housekeeping Equipment
Uniforms
Food and Beverage
F & B Linen
Finalize service standard & quantities
Reviewsamples/ pricing
Order final selection
Receive finalselection
Wash
Stock
Organizated Parstocks
Kitchen Small wares
Banquet Equipment
Guest Ice Machines
F & B Consumable
Technical Service
Maintenance Inventory
Finalize items & quantities
3. Reviewsamples/ pricing
Order final selection
Receive finalselection
Stock
Maintenance Equipment
Maintenance Tools
Front Office
Front Office Supplies
Front Office Equipment
Finalize items & quantities
Reviewsamples/ pricing
Order final selection
Receive finalselection
Stock
On‐line Reservations
Reservations Sales Agents Training
DevelopOn‐line reservation web page
Load revenue management information (set selling strategies)
Website
ResearchWebHosting
Select Web Host
DesignWebPages
Test & Feedback
Load For Public Use
Guest Room Safes
Security
Two‐way radios
Finalize items & quantities
ReviewSamples / pricing
Order final selection
Receive finalselection
Install
Monitoring System
Keys
Sales & Marketing
Pre‐opening Sales & Marketing Manual
Marketing Plan
4. Story
Design
Care
Authenticity
Competition Analysis
PricingAnalysis
Spreading The Word
Website/E‐Commerce
Publicity
Promotions
SalesGoals and ActionPlans
Revenue Management
Implement grouppace report
Implement groupevaluator model
Establish stretchgoals for Convention Services
Establish group roomcontribution goals for Sales
Developdailytransient demand byseason
Set SST's
PropertyManagement SystemTraining
Set restrictions inPMS
Implement Rate Codes in the PMS
Enter Rates into the PMS
DevelopMerchandisingMeetingAgenda
Developdaily/weekly/monthlyReporting
Developforecastingsystem (daily, weekly, monthly, annual)
DevelopSelling StrategyCalendar
Set Initial Selling Strategies
Reservations
Guest Letters
Complete Basic Confirmation Letters
Complete Current Package Confirmation Letters
Create Insert withCancellation/Change Policy
Gift Certificates
DevelopGift Certificate Options
DevelopSOP's
On‐HoldMessage
Complete On‐HoldMessage Recording
Install On‐HoldMessage