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1
Observing PerformanceObserving Performance
CLICK ON SLIDE #4 TO SEE ALL 14 SKILLSCLICK ON SLIDE #4 TO SEE ALL 14 SKILLS
Type: bit.ly/train-me to see all skills
2
1
ObservingObserving
PerformancePerformance
Look for evidence to support
your impression of how
employees do their jobs
CLICK ON SLIDE #4 TO SEE ALL 14 SKILLSCLICK ON SLIDE #4 TO SEE ALL 14 SKILLS
Type: bit.ly/train-me to see all skills
3
Observing Employees’ Performance
Skill
1
• An invaluable tool to
assess workers’ skills,
abilities, motivations
and attitudes about their
job
– Some supervisors
prefer to study
activity reports,
spreadsheets and
work-flow charts
– Instead, observe how
workers behave and
what they actually do
during their shift
CLICK ON SLIDE #4 TO SEE ALL 14 SKILLSCLICK ON SLIDE #4 TO SEE ALL 14 SKILLS
Type: bit.ly/train-me to see all skills
4
How to Observe
• Devise a system that
encompasses what to
look for
• Watch each employee
not only to assess work
quality, but also to
evaluate conduct,
appearance, vitality,
attitude and eagerness
to learn
Skill
1
CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS
5
Apply a Consistent Set of Criteria
• Apply a consistent set of
criteria. It ensures that you
observe performance with a
fair-minded focus on what
matters most
• Enables you to compare
workers’ actions and
behavior based on
observable standards
of excellence
Skill
1
CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS
6
Guidelines to Observation
Skill
1
• Conduct
– Do employees carry
themselves
professionally?
– Do they make ethical
decisions?
– Do they follow posted
safety rules, policies
and procedures?
CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS
Type: bit.ly/train-me to see all skills
7
• Appearance
– Do employees dress
appropriately?
– Do they invest time and
care in their appearance?
– Do they stand up straight
and maintain a firm,
confident posture all day?
Guidelines to Observation (continued)
Skill
1
CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS
Type: bit.ly/train-me to see all skills
8
Guidelines to Observation (continued)
• Vitality
– Do employees
multitask effectively?
– Do they radiate
energy and
enthusiasm?
– Do they greet visitors
and clients in a warm,
welcoming manner?
Skill
1
CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS
Type: bit.ly/train-me to see all skills
9
Guidelines to Observation (continued)
• Attitude
– Do employees
appear to enjoy
their work?
– Do they take pride
in their work?
– Do they lift
everyone’s spirits
or feed off others’
negativity?
Skill
1
CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS
Type: bit.ly/train-me to see all skills
10
• Eagerness to Learn
– Do employees listen
attentively when you
or someone else
explains something
to them?
– If they make a
mistake, do they
show a desire to
learn how to avoid it
in the future?
– Do they ask
intelligent questions
when someone
instructs them?
Guidelines to Observation (continued)
Skill
1
CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS
Type: bit.ly/train-me to see all skills
11
Benefits of Observing Performance
• Increases your
accessibility
– You’re there to
answer employees’
questions, give
feedback and provide
encouragement
– If workers see that
you’re taking an
interest in their
performance, they’re
more apt to go
beyond the call of
duty and give extra
effort
Skill
1
CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS
Type: bit.ly/train-me to see all skills
12
Warning
• Don’t appear to spy on
workers by sneaking around
watching them from the
shadows
• Inform everyone that you will
observe their performance on
a regular basis to support their
success
• Make sure you observe
everyone equally
Skill
1
CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS
Type: bit.ly/train-me to see all skills
13
Tip
Skill
1
• Don’t take notes
in front of
employees or you
risk making them
feel “graded” and
self-conscious
• File your written
observations in
each employee’s
folder
CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS
Type: bit.ly/train-me to see all skills
14
It’s True
• Most supervisors
dislike performance
reviews
• By observing
performance on a
regular basis, you build
a file of concrete
information that you
can incorporate into
your next formal review
• This makes the whole
performance appraisal
process far less
oppressive
Skill
1
CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS
Type: bit.ly/train-me to see all skills
15
CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS
Type: bit.ly/train-me to see all skills

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Supervisor Training PowerPoint Training for New Supervisors: New Supervisor Training for New Supervisors in 14 Vital Manager Skills LINK== bit.ly/train-me

  • 1. 1 Observing PerformanceObserving Performance CLICK ON SLIDE #4 TO SEE ALL 14 SKILLSCLICK ON SLIDE #4 TO SEE ALL 14 SKILLS Type: bit.ly/train-me to see all skills
  • 2. 2 1 ObservingObserving PerformancePerformance Look for evidence to support your impression of how employees do their jobs CLICK ON SLIDE #4 TO SEE ALL 14 SKILLSCLICK ON SLIDE #4 TO SEE ALL 14 SKILLS Type: bit.ly/train-me to see all skills
  • 3. 3 Observing Employees’ Performance Skill 1 • An invaluable tool to assess workers’ skills, abilities, motivations and attitudes about their job – Some supervisors prefer to study activity reports, spreadsheets and work-flow charts – Instead, observe how workers behave and what they actually do during their shift CLICK ON SLIDE #4 TO SEE ALL 14 SKILLSCLICK ON SLIDE #4 TO SEE ALL 14 SKILLS Type: bit.ly/train-me to see all skills
  • 4. 4 How to Observe • Devise a system that encompasses what to look for • Watch each employee not only to assess work quality, but also to evaluate conduct, appearance, vitality, attitude and eagerness to learn Skill 1 CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS
  • 5. 5 Apply a Consistent Set of Criteria • Apply a consistent set of criteria. It ensures that you observe performance with a fair-minded focus on what matters most • Enables you to compare workers’ actions and behavior based on observable standards of excellence Skill 1 CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS
  • 6. 6 Guidelines to Observation Skill 1 • Conduct – Do employees carry themselves professionally? – Do they make ethical decisions? – Do they follow posted safety rules, policies and procedures? CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS Type: bit.ly/train-me to see all skills
  • 7. 7 • Appearance – Do employees dress appropriately? – Do they invest time and care in their appearance? – Do they stand up straight and maintain a firm, confident posture all day? Guidelines to Observation (continued) Skill 1 CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS Type: bit.ly/train-me to see all skills
  • 8. 8 Guidelines to Observation (continued) • Vitality – Do employees multitask effectively? – Do they radiate energy and enthusiasm? – Do they greet visitors and clients in a warm, welcoming manner? Skill 1 CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS Type: bit.ly/train-me to see all skills
  • 9. 9 Guidelines to Observation (continued) • Attitude – Do employees appear to enjoy their work? – Do they take pride in their work? – Do they lift everyone’s spirits or feed off others’ negativity? Skill 1 CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS Type: bit.ly/train-me to see all skills
  • 10. 10 • Eagerness to Learn – Do employees listen attentively when you or someone else explains something to them? – If they make a mistake, do they show a desire to learn how to avoid it in the future? – Do they ask intelligent questions when someone instructs them? Guidelines to Observation (continued) Skill 1 CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS Type: bit.ly/train-me to see all skills
  • 11. 11 Benefits of Observing Performance • Increases your accessibility – You’re there to answer employees’ questions, give feedback and provide encouragement – If workers see that you’re taking an interest in their performance, they’re more apt to go beyond the call of duty and give extra effort Skill 1 CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS Type: bit.ly/train-me to see all skills
  • 12. 12 Warning • Don’t appear to spy on workers by sneaking around watching them from the shadows • Inform everyone that you will observe their performance on a regular basis to support their success • Make sure you observe everyone equally Skill 1 CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS Type: bit.ly/train-me to see all skills
  • 13. 13 Tip Skill 1 • Don’t take notes in front of employees or you risk making them feel “graded” and self-conscious • File your written observations in each employee’s folder CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS Type: bit.ly/train-me to see all skills
  • 14. 14 It’s True • Most supervisors dislike performance reviews • By observing performance on a regular basis, you build a file of concrete information that you can incorporate into your next formal review • This makes the whole performance appraisal process far less oppressive Skill 1 CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS Type: bit.ly/train-me to see all skills
  • 15. 15 CLICK NOW!!! TO SEE ALL 14 SKILLSCLICK NOW!!! TO SEE ALL 14 SKILLS Type: bit.ly/train-me to see all skills