From KMWorld 08, this presentation covers the 10 not-so-easy steps to convert an impossibly complex, seldom used corporate intranet into Intranet 2.0 -- a simple, social intranet that helps employees collaborate, share ideas and find information.

1. Darren Gibbons, President of OpenRoad Communications Developer of ThoughtFarmer [email_address]

14. Top Down #

15. Bottom Up #

16. Silos #

17. Transparency #

18. Broadcast #

19. Conversation #

20. Friction #

21. Flow #

22. Blow up the old intranet. # 1

23. # rm -rf * # 1

24. Turn users into authors # 2

25. # 2

26. 2 By turning users into authors: Intranet becomes self-healing No distortion in knowledge transfer Employees feel trusted, empowered No excessive burden on a few people Does it work?

31. Email-free Wednesdays. # 3

32. Source: http://wilsonml.wordpress.com/2008/04/08/email-versus-wiki-collaboration-graphic-a-big-hit/

33. Add signals. # 4

34. # 4

35. # 4

36. Provide scaffolding. # 5

38. Hold a barnraising. # 6

39. 6

41. Make them use it. Once. # 7

42. # 7

43. # 7

44. Lead by example. # 8

46. # 8

47. Expose the social context # 9

48. Each user’s Place includes: Contact information Manager & Direct Reports Pages she’s created Room for discussion Her list of “Favourites” And her recent contributions.

52. “ Games and humour and satire are pretty normal ways of working out how new forms of communication work, how they can add value. But soon they grow up.” — CIO of DrKW, European investment bank

53. Get the intranet “in the flow”. # 10

55. BTEAPHMLEG #

56. B low up the old intranet. T urn users into authors. E mail free Wednesdays. A dd signals. P rovide scaffolding. H old a barnraising. M ake them use it. Once. L ead by example. E xpose the social context. G et the intranet “in the flow”. #

57. How 2.0 is your intranet? #

58. Darren Gibbons [email_address] www.thoughtfarmer.com #