For Professor Greandjean from group 4.

1. A Summary of the Article by Paul Glover
What We Have Here Is a Failure to
Communicate: Recognizing the
Sources of Conflict

2. 6 Reasons Conflict Happens in the
Workplace
Skill deficiency
Different interests
Stress
Organizational deficiency
Lack of resources
Personality clash

3. Skill Deficiency
 Indicators
Poor communication skills
Unable to express themselves
Not talking to others respectfully
Not listening to others
 Effects
 Lack of ability to talk and listen to others
respectfully leads to a tense workplace with
inflexible employees

4. Different Interests
People are different, no two people the
same
Different backgrounds
Different life experiences
Different needs and wants
Compromises must be made by all
otherwise these differences can lead to
conflicts

5. Stress
Everyone experiences stress of some type
Employees refrain from speaking up
Fear of retaliation for speaking up
Fear of negative impacts on their job

6. Organizational Deficiency
 Many workplaces today need the following in order
to help employees deal with conflicts
Training for employees to learn the skills needed to
resolve conflict
 Procedures in place that each employee has
access to where there are steps outlined which are
designed to help employees deal with conflict

7. Lack of Resources
In today’s workplace, resources are limited
Workers are expected to do more with less
Leads to competition and conflict

8. Personality Clash
Some people just cannot get along
There are those employees who just love to
“push the buttons” of others which often
times lead to conflict

9. Citation
Glover, Paul. What We Have Here Is a
Failure to Communicate: Recognizing the
Sources of Conflict. Retrieved from
http://www.businessperform.com/articles/w
orkplace-communication/failure-communicate.
html