Copy of presentation given at the ASIS Conference in Atlanta, Sep-Oct 2014. Co-presenters included Robert Carotenuto from the New York Botanical Gardens and Bruce Segler from the Getty Trust in Los Angeles. We discussed Business Continuity Planning, emergency response planning, and tabletop exercises to help help staff prepare and practice real life scenarios.
13. Scenario
• Thursday, February 2, 2011
• You arrive in the morning to find the
following scenario:
• An electrical fire has occurred in your
office area overnight.
• Sprinklers extinguished the flames, but
there has been extensive fire, water
and smoke damage to the entire office
area. Your computers, paper files, and
office furniture are a total loss.
• Museum objects have not been affected;
this is only a business interruption.
rcarotenuto@nybg.org
17. … You may not even need a table!
Douglas Hegley
Director of Technology
Minneapolis Institute of Arts
Twitter: @dhegley
http://www.slideshare.net/dhegley
18. Psychology? This BCP needs
some serious
analysis
Twitter: @dhegley
http://www.slideshare.net/dhegley
19. Psychology of Preparing for a Bad Event
1. Learning and motivation
a. Intrinsic v. Extrinsic
b. Memory/Thought Action
2. Denial
a. “It won’t happen here”
3. Resistance
a. “Not now, I’m too busy”
b. “This is just too much,
we can’t possibly learn it all”
Twitter: @dhegley
http://www.slideshare.net/dhegley
20. Resistance is … Natural
Humans *instinctively* respond to any type of stress with
anxiety and suspicion, leading to resistance
Twitter: @dhegley
http://www.slideshare.net/dhegley
21. Overcoming Resistance
1. Community
Cohorts
Partnership
Twitter: @dhegley
http://www.slideshare.net/dhegley
22. Overcoming Resistance
1. Community
Cohorts
Partnership
2. Practice
Repetition
Twitter: @dhegley
http://www.slideshare.net/dhegley
23. Overcoming Resistance
1. Community
Cohorts
Partnership
2. Practice
Repetition
3. Experiential learning
Less talking, more doing
Twitter: @dhegley
http://www.slideshare.net/dhegley
30. Conducting a (tabletop) Exercise
Set aside time and space
Consider offsite location if feasible
Twitter: @dhegley
http://www.slideshare.net/dhegley
31. Conducting a (tabletop) Exercise
Set aside time and space
Consider offsite location if feasible
Documents:
Checklist/outline of critical processes
Resources required
Action Plan – to be completed during the session
Twitter: @dhegley
http://www.slideshare.net/dhegley
32. Conducting a (tabletop) Exercise
Set aside time and space
Consider offsite location if feasible
Documents:
Checklist/outline of critical processes
Resources required
Action Plan – complete during the session
Emphasize RECOVERY
The emergency is over
Let’s get back to business, fast
Twitter: @dhegley
http://www.slideshare.net/dhegley
33. Who Attends?
Recommend:
Small groups (3-5 individuals)
From 2-4 different departments
Selected with intention – mix ‘em up
Decide: Senior and/or Junior staff
Twitter: @dhegley
http://www.slideshare.net/dhegley
34. Who Attends?
Recommend:
Small groups (3-5 individuals)
From 2-4 different departments
Intentional selection – mix ‘em up
Decide: Senior and/or Junior staff
WHY?
Opportunities for:
Institutional alignment
Team-building across the enterprise
Increased capacity
Twitter: @dhegley
http://www.slideshare.net/dhegley
35. Practicing
• Simulation – act it out!
• Role-playing
Can be hard to get started
• Anxiety and laughter (it’s okay to have fun!)
Emotion + Learning = Higher retention
Twitter: @dhegley
http://www.slideshare.net/dhegley
36. The Power of the Interruption
Twitter: @dhegley
http://www.slideshare.net/dhegley
37. Closing Each Session
Reflect, praise results and effort
Gather feedback from participants
Ask:
Single most-important lesson today?
Suggestions for improving this process?
Review the written Action Plans
Schedule follow-up session
Twitter: @dhegley
http://www.slideshare.net/dhegley
41. Okay team, let’s
debrief on that
last BCP tabletop
They need to
document their
procedures
I’d like to see more
concentration!
This new
iPhone is
really big!
The action plan
was solid
Including
junior staff
was
helpful
42. Keep At It!
Twitter: @dhegley
http://www.slideshare.net/dhegley
43. Disaster Tabletops
Bruce Segler
Security Operations Manager
The J. Paul Getty Trust
September 29, 2014