Presentation to Minneapolis Institute of Arts All-Staff Meeting. Topic: Innovation, Change, Risk, Failure.

2. Two Quick Updates from MAT
1.1. TMS Upgrade = Success!TMS Upgrade = Success!

3. Two Quick Updates from MAT
1.1. TMS Upgrade = Success!TMS Upgrade = Success!
2.2. Intranet = Kaboom!Intranet = Kaboom!
- We are working to build a new portal,We are working to build a new portal,
stay tunedstay tuned
- In the meantime, expect some all-staffIn the meantime, expect some all-staff
emails and voicemailsemails and voicemails

4. Shots on GoalShots on Goal
Innovation at the MIAInnovation at the MIA

5. “You miss 100% of the shots you don’t take” – Wayne Gretzky

6. DNA

7. DNA

8. Culture of ChangeCulture of Change
NEW definitions for:
• Risk
• Failure

9. Risk & Failure
Ahead!
Before

10. Risk – FailureRisk – Failure
Striving - LearningStriving - Learning
After

11. Risk – FailureRisk – Failure
Striving - LearningStriving - Learning
After
• Smart, thoughtfulSmart, thoughtful
• Calculated risksCalculated risks
• New ideasNew ideas
• Pilot projectsPilot projects

12. Risk – FailureRisk – Failure
Striving - LearningStriving - Learning
After
• Smart, thoughtfulSmart, thoughtful
• Calculated risksCalculated risks
• New ideasNew ideas
• Pilot projectsPilot projects
• ExperimentsExperiments
• Honest analysisHonest analysis
• Feedback loopsFeedback loops
• AgilityAgility

13. WHY?
Advantages of Risk (Striving):Advantages of Risk (Striving):
• Path out of a rutPath out of a rut

14. WHY?
Advantages of Risk (Striving):Advantages of Risk (Striving):
• Path out of a rutPath out of a rut
• Leads to growth (personal, professional)Leads to growth (personal, professional)

15. WHY?
Advantages of Risk (Striving):Advantages of Risk (Striving):
• Path out of a rutPath out of a rut
• Leads to growth (personal, professional)Leads to growth (personal, professional)
• Spurs creativitySpurs creativity

16. WHY?
Advantages of Risk (Striving):Advantages of Risk (Striving):
• Path out of a rutPath out of a rut
• Leads to growth (personal, professional)Leads to growth (personal, professional)
• Spurs creativitySpurs creativity
• Self-direction & satisfaction (sense ofSelf-direction & satisfaction (sense of
agency and autonomy)agency and autonomy)

17. WHY?
Advantages of Risk (Striving):Advantages of Risk (Striving):
• Path out of a rutPath out of a rut
• Leads to growth (personal, professional)Leads to growth (personal, professional)
• Spurs creativitySpurs creativity
• Self-direction & satisfaction (sense ofSelf-direction & satisfaction (sense of
agency and autonomy)agency and autonomy)
• A life less-boringA life less-boring

18. WHY?
Advantages of Risk (Striving):Advantages of Risk (Striving):
• Path out of a rutPath out of a rut
• Leads to growth (personal, professional)Leads to growth (personal, professional)
• Spurs creativitySpurs creativity
• Self-direction & satisfaction (sense ofSelf-direction & satisfaction (sense of
agency and autonomy)agency and autonomy)
• A life less-boringA life less-boring
• Playing it safe is a form of giving upPlaying it safe is a form of giving up

19. Experimentation

20. Example
Calculated Risk: No one shows up,
except Kaywin … and we end up with
a lot of extra coffee

22. CourageCourage
DeterminationDetermination
CollaborationCollaboration

23. Resistance is …

24. Resistance is … Natural
• Humans *instinctively* respond to changeHumans *instinctively* respond to change
with anxiety and suspicion, leading towith anxiety and suspicion, leading to
resistanceresistance

25. Resistance is … Natural
• Humans respond to change withHumans respond to change with
anxiety and suspicion, leading toanxiety and suspicion, leading to
resistanceresistance
• Don’t expect your initialDon’t expect your initial
reaction to be much differentreaction to be much different
… you are human after all… you are human after all

26. Resistance is … Natural
• Humans respond to change with anxiety andHumans respond to change with anxiety and
suspicion, leading to resistancesuspicion, leading to resistance
• Don’t expect your initial reaction to be muchDon’t expect your initial reaction to be much
different … you are human after alldifferent … you are human after all
• By lookingBy looking closelyclosely at those responses, weat those responses, we
can overcome themcan overcome them

27. Ten Types of Resistance
1.1. Loss of controlLoss of control
- Overcome: Join in the planning process- Overcome: Join in the planning process
Ten Reasons People Resist Change, by R M Kanter http://blogs.hbr.org/kanter/2012/09/ten-reasons-people-resist-chang.html

28. Ten Types of Resistance
1.1. Loss of controlLoss of control
2.2. Excess uncertaintyExcess uncertainty
- Overcome: Get informed- Overcome: Get informed

29. Ten Types of Resistance
1.1. Loss of controlLoss of control
2.2. Excess uncertaintyExcess uncertainty
3.3. Surprise, surprise!Surprise, surprise!
- Overcome: Open communication- Overcome: Open communication

30. Ten Types of Resistance
1.1. Loss of controlLoss of control
2.2. Excess uncertaintyExcess uncertainty
3.3. Surprise, surprise!Surprise, surprise!
4.4. Everything seems differentEverything seems different
- Overcome: Pacing, with clear reasons- Overcome: Pacing, with clear reasons

31. Ten Types of Resistance
1.1. Loss of controlLoss of control
2.2. Excess uncertaintyExcess uncertainty
3.3. Surprise, surprise!Surprise, surprise!
4.4. Everything seems differentEverything seems different
5.5. Loss of faceLoss of face
- Overcome: You haven’t been “wrong”, it’s just time to- Overcome: You haven’t been “wrong”, it’s just time to
make changes and move forward (like buying a new car)make changes and move forward (like buying a new car)

32. Ten Types of Resistance
1.1. Loss of controlLoss of control
2.2. Excess uncertaintyExcess uncertainty
3.3. Surprise, surprise!Surprise, surprise!
4.4. Everything seems differentEverything seems different
5.5. Loss of faceLoss of face
6.6. Concerns about competenceConcerns about competence
- Overcome: Transition, with training & support- Overcome: Transition, with training & support

33. Ten Types of Resistance
1.1. Loss of controlLoss of control
2.2. Excess uncertaintyExcess uncertainty
3.3. Surprise, surprise!Surprise, surprise!
4.4. Everything seems differentEverything seems different
5.5. Loss of faceLoss of face
6.6. Concerns about competenceConcerns about competence
7.7. More workMore work
- Overcome: Recognize and reward it, set priorities,- Overcome: Recognize and reward it, set priorities,
decide what to *stop* doingdecide what to *stop* doing

34. Ten Types of Resistance
1.1. Loss of controlLoss of control
2.2. Excess uncertaintyExcess uncertainty
3.3. Surprise, surprise!Surprise, surprise!
4.4. Everything seems differentEverything seems different
5.5. Loss of faceLoss of face
6.6. Concerns about competenceConcerns about competence
7.7. More workMore work
8.8. Ripple effectsRipple effects
- Overcome: Input from all areas- Overcome: Input from all areas

35. Ten Types of Resistance
1.1. Loss of controlLoss of control
2.2. Excess uncertaintyExcess uncertainty
3.3. Surprise, surprise!Surprise, surprise!
4.4. Everything seems differentEverything seems different
5.5. Loss of faceLoss of face
6.6. Concerns about competenceConcerns about competence
7.7. More workMore work
8.8. Ripple effectsRipple effects
9.9. Past resentmentsPast resentments
- Overcome: Let go of the past, forgive & forget- Overcome: Let go of the past, forgive & forget

36. Ten Types of Resistance
1.1. Loss of controlLoss of control
2.2. Excess uncertaintyExcess uncertainty
3.3. Surprise, surprise!Surprise, surprise!
4.4. Everything seems differentEverything seems different
5.5. Loss of faceLoss of face
6.6. Concerns about competenceConcerns about competence
7.7. More workMore work
8.8. Ripple effectsRipple effects
9.9. Past resentmentsPast resentments
10.10. Perceived threatPerceived threat
- Overcome: Honesty, transparency, fairness- Overcome: Honesty, transparency, fairness
Ten Reasons People Resist Change, by R M Kanter http://blogs.hbr.org/kanter/2012/09/ten-reasons-people-resist-chang.html

37. Overcoming Resistance
• PersonalPersonal
responsibilityresponsibility
• Mutual supportMutual support
• Sense of humorSense of humor
• Avoid blameAvoid blame

38. You WILLWILL Fail
“I've missed more than 9000
shots in my career. I've lost
almost 300 games. Twenty-six
times I've been trusted to take the
game winning shot and missed.
I've failed over and over and over
again in my life. And that is why
I succeed.”
- Michael Jordan

39. Multiple Shots on Goal

40. Falling Uphill
• Multiple shots on goal, because most will missMultiple shots on goal, because most will miss

41. Falling Uphill
• Multiple shots on goal because most will missMultiple shots on goal because most will miss
• Striving in order to find the right pathStriving in order to find the right path
– Do, Reflect, Learn, Adjust, RepeatDo, Reflect, Learn, Adjust, Repeat

42. Falling Uphill
• Multiple shots on goal because most will missMultiple shots on goal because most will miss
• Striving in order to find the right pathStriving in order to find the right path
– Do, Reflect, Learn, Adjust, RepeatDo, Reflect, Learn, Adjust, Repeat
• Doggedness and determination,Doggedness and determination,
– not for your own idea, but for the bigger goalnot for your own idea, but for the bigger goal

43. Falling Uphill
• Multiple shots on goal because most will missMultiple shots on goal because most will miss
• Striving in order to find the right pathStriving in order to find the right path
– Do, Reflect, Learn, Adjust, RepeatDo, Reflect, Learn, Adjust, Repeat
• Doggedness and determination,Doggedness and determination,
– not for your own idea, but instead for the bigger goalnot for your own idea, but instead for the bigger goal
• This takes practice!This takes practice!

44. Real Failures
Let’s not pretend that we CAN’T FAILLet’s not pretend that we CAN’T FAIL

45. Real Failures
Tactics without strategyTactics without strategy
- mistaking a single step for the ultimate goal- mistaking a single step for the ultimate goal
- details > concept- details > concept
- deliverables > purpose- deliverables > purpose

46. Real Failures
Assuming that effort = successAssuming that effort = success
- you can work very hard and still not succeed- you can work very hard and still not succeed

47. Real Failures
Giving up too soonGiving up too soon
- sometimes things are just hard- sometimes things are just hard

48. Real Failures
The only possible goal is perfectionThe only possible goal is perfection

49. Real Failures
Leading with technologyLeading with technology

50. Real Failures
Lots of customizationLots of customization
- we’re special- we’re special

51. Real Failures
PlacementPlacement
- non-integration and/or ignoring context- non-integration and/or ignoring context
- like chocolate chips on pizza- like chocolate chips on pizza

52. Momentum
Add “Multiple Shots” to All Staff MeetingsAdd “Multiple Shots” to All Staff Meetings
Share stories, learn togetherShare stories, learn together

53. Momentum
Add “Multiple Shots” to All Staff MeetingsAdd “Multiple Shots” to All Staff Meetings
Share stories, learn togetherShare stories, learn together
So, without further ado …So, without further ado …