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Marketing to the
Ageing Consumer
Dick Stroud
16th April 2013
Lots to say
35 mins
www.20plus30.com/BA2013
Objective of the session
Book selling
Population ageing
BA Conference Harrogate
Average number books bought, 2006
2	
  
6	
  
7	
  
8	
  
11	
  
9	
  
Ave	
  6.6	
  
Books & the Consumer (BML/TNS)
8
11
9
% buying books (2011)
0 20 40 60 80
13-24
25-34
35-44
45-54
55-64
65-79
Males
Females
Books & Consumers © Bowker Market Research
*
*
*
Free e-books (2012)
28%
15%
21%
22%
14% 55+
45-54
35-44
25-34
18-24
*
Australia
Brazil
France
Germany
India
Japan
S. Korea
Spain
USA
UK
*
Paid e-books (2012)
33%	
  
19%	
  
20%	
  
19%	
  
10%	
  
55+
45-54
35-44
25-34
18-24
*
Australia
Brazil
France
Germany
India
Japan
S. Korea
Spain
USA
UK
*
E-book buyer profiles - March 2012
0
20
40
60
80
100
16-24 25-34 35-44 45-54 55+
43
35
30
26
20
34
38 36
31
24
%	
  
Bought in last 6 months Likely to buy in next 6 months
Base:	
  All	
  adults	
  	
  	
  
Source:	
  Understanding	
  the	
  Digital	
  Consumer	
  March	
  2012	
  
Books & Consumers © Bowker Market Research
UK Demographics
+ 4 million
UK wealth distribution
30%
Share of income
High wealth 50+
Income +Assets
Postal Areas
‘ultra-­‐fragmentaGon’	
  
£100,000+	
  savings	
  
17%	
  
<£2,000	
  savings	
  
29%	
  
Standard of living Happiness
Health
Quality of life Index
50-54	

 60-64	

 65-69	

 70-74	

 75+	

55-59	

2	
  
0	
  
-­‐2	
  
-­‐4	
  
-­‐6	
  
-­‐8	
  
-­‐10	
  
-­‐12	
  
50-54	

 60-64	

 65-69	

 70-74	

 75+	

55-59	

long-term
unemployment
final salary pensions
higher
debt levels
2	
  
0	
  
-­‐2	
  
-­‐4	
  
-­‐6	
  
-­‐8	
  
-­‐10	
  
-­‐12	
  
è sandwich
generationç
AB	

 C1	

 C2	

 DE	

Standard of living
Health
Happiness
2	
  
0	
  
-­‐2	
  
-­‐4	
  
-­‐6	
  
-­‐8	
  
-­‐10	
  
-­‐14	
  
-­‐16	
  
-­‐20	
  
Quality of life Index
<30% of age group
older
higher socio-economic
prosperity	
  
Complex Bunch
Equally Complex Bunch
Age
Wealth
Education
Sexuality
Physiological ageing
Senses BodyMind
Eyesight	
  
Touch	
  
Hearing	
  
Smell	
  
Taste	
  
Complexity	
  
Comprehension	
  
Muscle	
  
Strength	
  
Dexterity	
  
Hair	
  Flexibility	
  
Weight	
  &	
  
Body	
  Size	
  
DigesGon	
  
Urinary	
  
Skin	
  
Menopause	
  
Dental	
  
Sexual	
  
	
  
	
  
	
  
	
  
25 types
Communications
Support
Product
Online Retail
➟  Graphics
➟  Handling
➟  Comprehension
➟  Opening/Closing
➟  Text
Assembly
Design
Packaging
Pricing
Warranty
Communications
Support
Product
Online
Retail
SensesBody Mind
Eyesight
Touch
Hearing
Smell
Taste Complexity
Comprehension
Muscle
Strength
Dexterity
Flexibility
Weight &
Body Size
Skin
Communications
Support
Product
Online Retail
SensesBody Mind
Eyesight
Touch
Hearing
Smell
Taste Complexity
Comprehension
Muscle
Strength
Dexterity
Flexibility
Weight &
Body Size
Skin
Communications
Support
Product
Online Retail
35% of adult
population > 55
55+ will account for
90% of population
growth
2 Bookstores	
  
Other observations
•  Large children’s play area
•  6 seats in the store – none together
•  No reading aids products for older customers
•  Books on age related issues
•  Ageing = 5
•  Alzheimer's / Dementia = 4
•  Retirement finance = 2
•  Care = 0
•  Wellness = 0
25 effects of ageing
X
200 touchpoints
X
Age/Client Weighting
Touchpoints
Ageing Factors
Database
Engine
Interface
Communications 4.7
Online 4.1
Product 4.0
Retail 4.4
Phone 4.6
AF Score = 4.4
The recession has (is) changing the fabric of
the market✔	
  
Essential to evaluate the complete customer
journey✔	
  
The devil is in the detail – numerous 1%
improvements✔	
  
Age-friendly touchpoints are the foundation of all
marketing✔	
  
Thanks for listening!
www.20plus30.com/BA2013
Dick Stroud
dick@20plus30.com
www.20plus30.com
@20plus30
dickstroud
dickstroud
www.the50plusmarket.com
www.age-friendly.com

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