The document discusses how companies in Vietnam can transform challenges into opportunities by using innovative IT solutions from ECOD and CEMM EDI to improve their retail operations. It outlines benefits like reducing costs, automating processes, improving cooperation with partners, and optimizing supply chains. Specific case studies show benefits like 32% faster order entry and 90% faster electronic processing for a retailer, and 25% faster supplier payments for a large multinational company. The document advocates listening to customers and using customer data and IT solutions to build loyalty through targeted promotions and engagement.

1. Transform your challenges into opportunities innovative IT solutions for modern Vietnam retail Marzena Kowalkowska General Manager, Asia&Pacific

2. Think global work local with ECOD and CEMM EDI to improve your operations Create information and emotional relation with your partners and consumers

4. EDI means ECOD Electronic Center of Documents

6. ECOD Electronic Data Interchange How is it possible? 0111011011 0111011101 000110101 1100101111

9. “ An ounce of loyalty is worth a pound of cleverness” Elbert Hubbard

12. CASE STUDIES The real benefits

14. EDI and Loyalty – perfect couple More than 10 types of documents Constantly Monitoring Archiving of all e-documents Current information about : Products inventory and Resale Quicker reaction Optimization of the inventory Acceleration of deliveries CUSTOMER LOYALTY MANAGEMENT EDI MODERN TRADE AND INTERNAL EXCHANGE DISTRIBUTORS Build Loyalty BUSINESS PORTAL – new quality of service Promotion definition, Customer segmentation, Exchanging points for rewards, communication: portal, e-mail, sms. Status of order, Payment schedule, Promotion offers- based on purchasing, Reporting, communication platform SALES REPRESENTATIVES Responsible for retail stores

16. Comarch Vietnam [email_address] Thank you for attention!