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Big Data in the Upper-Funnel:
How Custom Audience Targeting
Improves New Customer Lifetime Value
Jeremy Longinotti
Chief Revenue Officer
@jkingl
Confidential & Proprietary
Converting
Close Existing
Demand
Search, Behavioral &
Retargeting
IN-MARKET
Use The Right Data for Your Campaign Objective
Contextual & Demo Targeting
Email Campaigns
PROFILE +
CONTEXTUAL
SponsorshipsPROFILE
Prospecting
Stimulate New Demand
Branding
Build Future Demand
TruSignal Finds High-Quality New Customers
WHO
DATA
WHAT
DATA
2
Confidential & Proprietary
3
What Does “High Quality” Mean?
Propensity for actual business outcomes
Funded refi mortgage loans, with higher loan values
Bound insurance policies
Enrolled students in a degree program
Auto purchases
Home warranty purchases
Solar panel installs
Subscriptions to a premium software service
Bottom-funnel action metrics
Clicks
Form fills
Leads
Confidential & Proprietary
Lookalike of existing high-value customers
Uses predictive analytics and 40 sources of offline profile data
Large scale in any digital channel—display, video, social, mobile
What is a TruAudience Custom Segment?
4
Best Fit
Poor Fit
9
0
First Party
Data Sample
Provide example of
your target customer
Third Party
Data
TruSignal finds the signals
within 1,000s of attributes
Your TruAudience
Formula
Final formula combines
the RIGHT attributes
Financial
Databases
Property
Records
Household
Databases
Hobbies and
Interests
Census
Data
Demographic
Databases
Past
Purchases
Confidential & Proprietary
Case 1: Precise Branding Campaign Reduces Waste
Client Overview:
‣ Top 10 financial services client
‣ Needed to connect with high-value prospects at scale
‣ Tried using demos but couldn’t scale
‣ Buying sponsorships using average site compositions
TruSignal Solution:
‣ Built a custom audience based on existing high-value customers from
the clients’ CRM system
Custom TruAudience
Formula combines
103 data points from
10 data types into a
single audience
3.6%
2.8%
2.1%
1.7%
1.3%
Contribution by Data Category
Financial Information
Geography
Hobbies/Interests
Property Records
Demographics
Census
Household Composition
Public Records
Asset Ownership
Business Information
28.6%
18.5%
17.1%13.4%
10.9%
5
BRANDING
PROSPECTING
CONVERTING
Confidential & Proprietary
Premium
Publishers
DFP
Case 1: Reach the Right Audience Across Many Channels
Top Portals
Video
RTB Exchanges
DSP
AUDIENCE POOL
6
Confidential & Proprietary
Case 1: Reach the Right Audience with Minimal Waste
7
BRANDING
PROSPECTING
CONVERTING
Targeting For Scale
05
14 Million
Uniques
Ad
Platforms
01 Custom
Audience
Bottom Line:
‣ Client’s own custom audience accesses media with
precision and scale
‣ 5 different media platforms allows different types of
creatives and context
‣ 14,000,000 uniques reached
‣ 80% reduction in wasted impressions allows client to
focus on effectiveness, not reach
Confidential & Proprietary
Case 2: Accurate Prospecting Improves Customer Quality
BRANDING
PROSPECTING
CONVERTING
Client Overview:
‣ Higher education client with good direct response discipline
‣ Maxed out conversion campaigns. What’s next?
‣ Needs to grow with new, high-quality enrollees—fast
TruSignal Solution:
‣ Custom-built audience of enrolled student “lookalikes”
‣ 8.3 million audience size
Results:
‣ RTB exchange campaign targeted prospective students
‣ Implemented view-through campaign attribution to measure
subsequent lower-funnel activity
‣ Improved quality of new leads
‣ Delivered incremental leads to existing campaigns
Targeting For Accuracy
32% Higher
enrollment rate
Incremental
leads74%
8
Confidential & Proprietary
Case 2: Prospecting Accelerates Conversion Strategies
% of view-through conversions by
last-click channel source
Influence of Prospecting Campaign
Paid Search
Organic Search
Retargeting
Facebook
TruSignal
10%
9%
15%
20%
47%
9
High Quality—Leads showed a 32% higher enrollment rate
90% of leads were driven through existing lower-funnel channels
Client saw increased search and site traffic volume
Confidential & Proprietary
Case 2: Proper Attribution Measurement is Critical
10
0
15
30
45
60
75
90
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Baseline Leads
Incremental Leads
Days Since Last Impression
NumberofLeads
View-through time lag separates “baseline” from incremental leads
74% of leads are incremental to existing lower-funnel activity
Confidential & Proprietary
Thank You!
Discover Your Ideal Audience
www.tru-signal.com
jlonginotti@tru-signal.comtwitter: @jkingl twitter: @trusignal
Jeremy Longinotti
650.866.5655

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TruSignal Tech talk at DBS: Big Data in the Upper Funnel: How Custom Audience Targeting Improves New Customer Lifetime Value

  • 1. Big Data in the Upper-Funnel: How Custom Audience Targeting Improves New Customer Lifetime Value Jeremy Longinotti Chief Revenue Officer @jkingl
  • 2. Confidential & Proprietary Converting Close Existing Demand Search, Behavioral & Retargeting IN-MARKET Use The Right Data for Your Campaign Objective Contextual & Demo Targeting Email Campaigns PROFILE + CONTEXTUAL SponsorshipsPROFILE Prospecting Stimulate New Demand Branding Build Future Demand TruSignal Finds High-Quality New Customers WHO DATA WHAT DATA 2
  • 3. Confidential & Proprietary 3 What Does “High Quality” Mean? Propensity for actual business outcomes Funded refi mortgage loans, with higher loan values Bound insurance policies Enrolled students in a degree program Auto purchases Home warranty purchases Solar panel installs Subscriptions to a premium software service Bottom-funnel action metrics Clicks Form fills Leads
  • 4. Confidential & Proprietary Lookalike of existing high-value customers Uses predictive analytics and 40 sources of offline profile data Large scale in any digital channel—display, video, social, mobile What is a TruAudience Custom Segment? 4 Best Fit Poor Fit 9 0 First Party Data Sample Provide example of your target customer Third Party Data TruSignal finds the signals within 1,000s of attributes Your TruAudience Formula Final formula combines the RIGHT attributes Financial Databases Property Records Household Databases Hobbies and Interests Census Data Demographic Databases Past Purchases
  • 5. Confidential & Proprietary Case 1: Precise Branding Campaign Reduces Waste Client Overview: ‣ Top 10 financial services client ‣ Needed to connect with high-value prospects at scale ‣ Tried using demos but couldn’t scale ‣ Buying sponsorships using average site compositions TruSignal Solution: ‣ Built a custom audience based on existing high-value customers from the clients’ CRM system Custom TruAudience Formula combines 103 data points from 10 data types into a single audience 3.6% 2.8% 2.1% 1.7% 1.3% Contribution by Data Category Financial Information Geography Hobbies/Interests Property Records Demographics Census Household Composition Public Records Asset Ownership Business Information 28.6% 18.5% 17.1%13.4% 10.9% 5 BRANDING PROSPECTING CONVERTING
  • 6. Confidential & Proprietary Premium Publishers DFP Case 1: Reach the Right Audience Across Many Channels Top Portals Video RTB Exchanges DSP AUDIENCE POOL 6
  • 7. Confidential & Proprietary Case 1: Reach the Right Audience with Minimal Waste 7 BRANDING PROSPECTING CONVERTING Targeting For Scale 05 14 Million Uniques Ad Platforms 01 Custom Audience Bottom Line: ‣ Client’s own custom audience accesses media with precision and scale ‣ 5 different media platforms allows different types of creatives and context ‣ 14,000,000 uniques reached ‣ 80% reduction in wasted impressions allows client to focus on effectiveness, not reach
  • 8. Confidential & Proprietary Case 2: Accurate Prospecting Improves Customer Quality BRANDING PROSPECTING CONVERTING Client Overview: ‣ Higher education client with good direct response discipline ‣ Maxed out conversion campaigns. What’s next? ‣ Needs to grow with new, high-quality enrollees—fast TruSignal Solution: ‣ Custom-built audience of enrolled student “lookalikes” ‣ 8.3 million audience size Results: ‣ RTB exchange campaign targeted prospective students ‣ Implemented view-through campaign attribution to measure subsequent lower-funnel activity ‣ Improved quality of new leads ‣ Delivered incremental leads to existing campaigns Targeting For Accuracy 32% Higher enrollment rate Incremental leads74% 8
  • 9. Confidential & Proprietary Case 2: Prospecting Accelerates Conversion Strategies % of view-through conversions by last-click channel source Influence of Prospecting Campaign Paid Search Organic Search Retargeting Facebook TruSignal 10% 9% 15% 20% 47% 9 High Quality—Leads showed a 32% higher enrollment rate 90% of leads were driven through existing lower-funnel channels Client saw increased search and site traffic volume
  • 10. Confidential & Proprietary Case 2: Proper Attribution Measurement is Critical 10 0 15 30 45 60 75 90 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Baseline Leads Incremental Leads Days Since Last Impression NumberofLeads View-through time lag separates “baseline” from incremental leads 74% of leads are incremental to existing lower-funnel activity
  • 11. Confidential & Proprietary Thank You! Discover Your Ideal Audience www.tru-signal.com jlonginotti@tru-signal.comtwitter: @jkingl twitter: @trusignal Jeremy Longinotti 650.866.5655