2. Age UK’s Information & Advice
for Older People
Printed and online Face to face
Advocacy /
Signposting Information Telephone Advice Advice and
representation
and tools casework
People least capable of resolving problems
People most capable of resolving problems
People with complex / multiple problems or
People with simple easy to resolve problems
issues requiring face to face support
4. Local I&A Services
•Advice on Social Care, Housing Options,
Money and Benefits and Local Services
•Over 6 million leaflets and factsheets including
•Over a million visits and downloads of
information resources from the Age UK website
•Let’s Talk Money campaign (3 months) online
benefits calculator = more than 14,000 benefits
checks
•Over £140 million put in older people’s
pockets in 2011-12
5. More Money In Your Pocket - leaflet
•a guide to claiming benefits for people over state pension age
•54% of people who received the guide took an action as a result
•25% used the guide to check what they were entitled to
•15% claimed a benefit
•33% were over 75 – the age at which internet use drops dramatically
•Reasons for ordering guide included
•18% struggling to make ends meet
•12% poor health / sickness
•12% to claim pension credit.
6. Mr B, 85, referred to
Age UK Tunbridge Wells
• Isolated since the death of his wife
• Very poor living conditions
• Seldom went out – extremely poor mobility
• Very lonely
• Dire financial situation – serious debt and threats of legal action
• Unable to cope either physically or mentally
• No bank account and keeping large amounts of cash in the house
With Age UK support Mr B now:
• Comes to Age UK twice a week for a bath, lunch and to socialise, and has made several
friends
• Has a carer to keep on top of housework and do his shopping
• Maximises his benefits
• Has opened a bank account and arranged for all his benefits to go into this
• Manages his debt and has paid off many of the smaller ones completely, with the larger ones
being paid off monthly Direct Debit.
• Bills paid by Direct Debit - no longer misses payments
• On-going support with budgeting and bill paying and general advice and emotional support.
• Mr B says that without it he would definitely not be able to stay in his own home…
