The document discusses ways for credit unions to reduce costs associated with printing and mailing statements, notices, and other documents to members. It suggests making eStatements the default and highlights data showing high retention rates among members who switch to eStatements. The document also advocates using a "top 5" notice strategy to reduce unnecessary notices and sending other notices via lower-cost eNotices and postcards. Cost savings examples are provided by switching communication methods.

1. The end of the post age

7. What does all that cost? Statements Cost of Statements (@ $.70 per) Notices Cost of Notices (@ $.60 per) 20,000 $14,000 5,000 $3,000 40,000 $28,000 10,000 $6,000 80,000 $56,000 20,000 $12,000

8. What does all that cost?

10. Ouch! My budget! From WSJ.com Look at all that debit card usage!

11. Ouch! My budget! While we’re on the topic of postage Postage is going up…and up and up! Now at $.44, its highest rate in history In 20 years, postage has increased 300%. Extrapolated, that means postage could be as high as $.60 in the next ten years. Can you afford that?

14. Here come the facts These are retention rates, or the percentage of members who chose to stay with eStatements

15. The Customer Communication Center This single sign-on, highly-secure online application can provide your members with eStatements, online documents, notices and important information chosen by you.

18. Here come the facts Turn the rest of your notices into eNotices and postcards Certificate of Maturity through DigitalMailer CCC Notice of Insufficient Funds through DigitalMailer CCC

19. Here come the facts Notice Postcards NSF notice, complete with total due and overdraft fee notification Card addressed, with postage paid, by the printer Questionnaire attached to back to handle change of address, further notices and overdraft protection opt-ins