1. If it is Quality….. It’s Japan…..!!!!
Team Members:
Arindam Mallick
Diganta Sengupta
Sitanath Tripathi Kolkata
Rajiv Saha 04-12-2011
SMU MBA Batch No. - B
2. Topics covered
Reason for popularity
Leading Industry
Leading Brand
Japan's Quality Movement
TQM
Quality Innovation
Examples Quality Dimension
Why Japanese Products are best
Unique feature in Japanese Product
Environment Support 2
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3. What are the reasons for
popularity of products from
a particular country?
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4. Reason behind popularity of Products
In some countries, due to low cost of production the
prices of products is very low.
Some use cutting edge Technologies.
Some apply aggressive marketing and good
packaging.
Last but not the least, Quality.
And whenever we think of Quality we think of Japan.
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5. Leading Industry in Japan
Automobiles
Non-ferrous Japan is among Electronics
metals world's largest
producers of motor
vehicles, electronic
Processed equipment, machine
Chemicals
foods tools, steel and
nonferrous metals.
Industrial
Equipment Steel
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7. Leading Brands in Japan
Quality
assurance
and
reliability in
the
Japanese
electronics
industry
Japanese Products
Used in Daily Life
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8. Japan's Quality Movement
……………………>
JUSE had registered over 331,000 quality
circles with over 2.5 million participants in
its activities
Kaoru Ishikawa, one of the fathers of TQC in Japan,
had outlined the elements of TQC management
Deming also
conducted one Dr. Joseph & M. Juran of the US raised the level of quality
session for top management from the factory to the total organization. He
management where stressed the importance of systems thinking that begins with
top Japanese product designs, testing, proper equipment operations &
industrialists likes accurate process feedback
Akio Morita ( the co-
founder of Sony Corp) Deming's lecture on statistical quality control notes provided
the basis for a 30-day seminar sponsored by the JUSE and
provided the criteria for Japan's famed Deming Prize
U.S. Occupation Force's mission to revive and
restructure Japan's communications equipment industry
1946 1950 1954 1968 1991 ……………………> 8
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9. TQM (Total Quality Management )
TQM is a comprehensive and structured
approach to organizational management
that achieves best quality of products
and services through using effectively
refinements in response to continuous
feedback
Two key philosophies:
. Continual improvement
. Customer satisfaction
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10. Quality Innovation with Deming philosophy
The philosophy of William Edwards Deming has
been summarized as follows:
To increase Quality
To reduce costs
Adopting appropriate principles of
management, organizations
by reducing waste
staff attrition
The key is to practice continual improvement
and think of manufacturing as a system, not
as bits and pieces.
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11. Examples Of Quality Dimensions
Quality is defined in two different dimensions
The view of Producer
The View of User
When a producer defines the quality, they ensure the
quality by “Conformance to requirement “.
Manufacturing a product or providing a service may have a
specification to be met. After completion of the work a
systematic mechanism to compare the work done and
requirement of the work are expected to be same. As
closer both, as much quality exist in the work.
When a User defines the quality, they mean
“Fitness for use”.
Effectiveness of a design, manufacturing method, and
support process employed in delivering a good, system, or
service that fits a customer's defined purpose, under
anticipated or specified operational conditions.
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12. Japanese Products are best in Quality
than other country’s leading brand
Good quality, reasonable cost and low
maintenance of theirs products.
Example
Japanese cars have The Japanese electronic
usually so many products like Sony,
options like Panasonics, Canon
camera, Fuji films are
auto air condition,
power steering, popular then the other
power windows, countries’ products
air bags , because of their
lesser engine troubles best sound ,
lower fuel consumption best picture and
better automatic
transmission
best performance
Stability
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13. Unique feature in Japanese Product
Quality
Reliable
Conformance to requirements
Fitness for use
Customer Satisfaction
Superior among competitors
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14. Environment Support
Japan is taking the lead in developing hi-tech
products that protect the planet.
They lead the world in the respected ISO 14001
certification for reducing environmental impact.
The country has almost 10,000 such certified
companies, which compares to a UK figure of
only 3,000.
Japanese companies are taking the lead in eco-
friendly product design and manufacture. They
are very much concerned about removing carbon,
sound and air pollutions.
Source: http://www.antipixel.com/blog/archives/2002/12/13/ecofriendly_japan.html
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15. Going with Toyota tag line
"beyond excellence"
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