Towards a Software Framework for Automatic Business Process Redesign
MBIT Graduate Project Presentation
1. Graduate Project
Presentation
Presentation by: Dimitris Kosmidis
Dec. 20, 2007
Presentation Title : End-2-End Business Process Innovation
Graduate Project on Technology Management
Program Degree: MSc in Management of Business, Innovation &
Technology (MBIT)
Supervising Professor: G. S. Yovanof
3. 3
Preface
End-2-End Business Process: is about addressing business information and processes
across organizational and technological silos.
Innovation: involves (1) introducing something new, which can be (2) an idea, a method or a
device.
Scope: we will not discuss “a new concept” here. Innovation in this presentation will mostly relate to
the use (flow) of master-data, meta-data, etc., in such a way, to enable visibility and availability of
key information across the enterprise.
4. 4
Business Process Experts
The Business Process Expert is neither a traditional developer nor a traditional business
analyst, but is able to apply the concepts, metrics, and performance objectives of business in the
analysis, design, and optimization of IT implementations capable of executing and monitoring
cross-functional processes. Such a role demands a common language that bridges the worlds of
business and IT as well: the Business Process Modeling Notation (BPMN), a standard
from Object Management Group (OMG).
5. 5
BPMN / BPMS
What is BPMN: Business Process Modeling Notation (BPMN), is a graphical notation for modeling
business processes. A BPMN model is essentially a diagram of the process flow, but a process
model is more than a drawing.
Fig.: BP General Architecture.
7. 7
Innovation in the Context of
Process Change
The best known methodology associated with Six Sigma is DMAIC (Define, Measure, Analyze,
Improve, and Control).
Supply-Chain Operations Reference (SCOR) is the Supply Chain Council's supply chain
framework. It is also the name of a notation and a methodology defined by the SCC.
Fig.: The O'Reilly-Tushman Innovation Continuum.
12. 12
SOA
Service Oriented Architecture (SOA)
provides a blueprint for services-based,
flexible business solutions. SOA helps
companies create a common collection of
business oriented capabilities that are
abstracted from their underlying technologies
and organizational boundaries. This is
fundamentally different from traditional
application development approaches, which
usually focus on single applications. Service-
Oriented Architecture is based on three key
principles:
Re-use.
Standardized service definition.
Holistic requirements and design.
Fig.: The “SAP Enterprise” SOA stack.
20. 20
ITIL v3 Application e.g.
DMAIC (Define, Measure, Analyze, Improve, and Control).
Continual Service Improvement (CSI) is an important phase in the IT service management
life cycle; since business demands evolve and change over time, the ability to continually meet
and exceed the business requirements becomes critical.
22. 22
The First Step of BPM
Consider the three technologies that companies are
presently using for process discovery: BPA (IDS
Sheer), BPMN Modelers and Microsoft
Office applications (Visio).
www.oasis-open.org (Business Process Execution
Language, BPEL), www.bpmn.org (Business
Process Management Notation, BPMN),
www.wfmc.org (XML Process Definition Language,
XPDL), notation, terminology & semantics.
25. 25
Innovation vs. Complexity
Current
business
system
Current
business
system
Model T:
zero-complexity
baseline
Model T:
zero-complexity
baseline
Innovation
fulcrum
Innovation
fulcrum
Cost out the new
one-product
process and
estimated impact
on quality
Add options
back in to meet
true customer
demand
Understand
How processes
Change as
Complexity is
Layered back in
Fig.: Finding your Model T: ref. HBR.
34. 34
The Usage Model e.g. Intel
A usage model is a collection of
data that describes system
usage within a stated context.
Compelling products exist
where business, usage, and
technology intersect.
Certain segments of a target
market might place different
values on these areas; early
adopters tend to favor new
technology over ease of use, for
example. However, all three
must be present for a product to
be broadly successful in its
market.
Over time, Intel has evolved from being a
“building block” supplier to focusing
increasingly on platforms… ref., Innovation
Management & Entrepreneurship & Strategic Management Class
Cases
35. 35
Title
The usage model structure contains 12
components in 3 tiers: supporting data,
overview, and usage details. The tiers’ order
corresponds roughly to the order that the
usage model is created as an artifact of
requirements elicitation and analysis
activities.
In terms of the volume of information,
however, the model looks more like a
pyramid with supporting data at the base,
usage details in the middle, and the overview
at the peak.
Usage models frequently reuse
components, ref., MP3 e.g.
For example, a single usage model could contain
many use cases, scenarios, and task flows, but any
particular use case, scenario, or task flow could also
belong to several usage models.
38. 38
On Demand (SaaS)
The increasing and well-documented emphasis on IT alignment and governance.
The convergence of software and services through the rise of software as a service (SaaS).
39. 39
ERP and SaaS (SMB e.g.)
Tab.: Cost element comparison of SaaS and on-premises systems
40. 40
The Financial Case for a
Service Catalogue
The table outlines
example areas
where potential
financial savings can
be made through the
use of a Service
Catalogue. The
figures represent
conservative
estimates of savings
through the
introduction of an
actionable Service
Catalogue for an IT
organization with 100
unique IT services
and 50,000 service
requests annually.
Tab.: Cost element comparison of SaaS and on-premises systems (Source: newScale, Inc.).
42. 42
Business Process Modeling: Documenting and implementing business
processes of an organization, forms a huge challenge, since there are many issues to
address, such as, effectiveness, efficiency, integrity of data and information,
timeliness, scalability, compatibility & openness, etc.
The final deliverable should address the expectations of sponsors and users,
management and workforce. It should answer with a persuasive manner real case, –
day to day scenarios.
It should be resistant to critique, –transparent and understandable, and at the same
time easily adaptable to a changing environment. It should be able to accommodate
additional and / or altered requirements with the minimum cost, time and effort. This is
the purpose of the use of BPA (eEPC) Tools, BPMN Modelers or MS-Office
Applications.
Faster and less expensive process creation, through process component reuse.
Business user engagement
Better context for process monitoring
Agile BPM addresses more problems
Some Concluding Remarks
