I developed this model after lessons learned from a HRIS replacement project for a financial services company. I think it can be applied to packaged solution implementations in general.

1. HRIS: Packaged Implementation
Lessons Learned
May 31st 2011

2. HRIS: Agenda
 Updated Implementation Model
 Collaboration
 Stakeholder Groups ( Customer, Vendor, IT)
 Communication
 Next Steps
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3. HRIS: Updated Implementation Model
Project/Vendor
Management Framework Lessons Learned from the
Phase 1 of the HRIS project
Customer have highlighted the fact
that all stakeholder groups
Vendor
must have clear, regular,
IT
efficient communication.
Alignment of all
organizations Project and
Vendor Management
Collaboration models is the first step
towards this goals
COMMUNICATION
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4. HRIS: Collaboration
Project/Vendor
Management Framework
Collaboration
The foundation of every
relationship are its people. All
Customer
three stakeholder groups
Vendor
(Vendor, Customer & IT)
IT
should participate at Weekly
Team Status, Project Control
and Steering Committee
Meetings. Issues should be
raised at each of the sessions
Collaboration as required and resolved
using the universally agreed
framework.
COMMUNICATION

5. HRIS: Project/Vendor Management Framework
Project/Vendor
Project /Vendor Management Framework
Management Framework
Each stakeholder group may
have a different approach to
Customer
implementing a new solution.
Vendor
It is critical that at the
IT
beginning of every
engagement the all parties
agree on Roles &
Responsibilities, Escalation
Channels and Stage Review
points to gather feedback and
Collaboration course correct as required.
COMMUNICATION

6. HRIS: Stakeholder Groups
Stakeholder Groups
Project/Vendor
Management Framework
Stakeholder groups are the
essential pillars required for
an initiatives success.
Customer
Cohesive partnership
Vendor
between all parties will
IT
ensure that objectives are
met and that the final solution
meets the organizations
needs. Representatives at
comparable levels of
responsibility in each group
Collaboration will enable quick problem
resolution and identification.
COMMUNICATION

7. HRIS: Communication
Communication is the cornerstone of successful partnership,
issue identification and ultimate customer satisfaction. Clear
lines of communication in the framework combined with
explicit Roles and Responsibilities amongst all stakeholders
is the major lesson learned in the HRIS implementation
project.
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8. HRIS: Next Steps
 Obtain Feedback on Updated
Implementation Model
 Align PM/VM Framework with all
stakeholder groups
 Schedule Status Meetings With Identified
Participants From Each Group
 Schedule Feedback Review Points To
Review How Things Are Working
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