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THE




                      STATE OF THE MEDIA   Q3 2011




2   Source: Nielsen
MOBILE CONSUMERS
    are social, always connected, and rely on their phones more than ever before.
                                                                                      KEY FINDINGS:
                                                                                      •	 The majority of 25–34 and 18–24 year olds now own smartphones
    According to Nielsen’s monthly survey of 25,000 mobile consumers (which             (64%	and	53%	respectively)	and	they	have	led	in	smartphone	penetration	
    translates to 300,000 each year), 44 percent of U.S. mobile subscribers             compared to other age groups since 2009.
    now own a smartphone device, compared to 18 percent just two years ago,           •	 Apple	is	the	top	smartphone	manufacturer	in	the	U.S.	with	28.6	percent	of	
    and these advanced devices are changing the way consumers interact with              the smartphone market, and Android is the most favored operating system
    their phones.                                                                        by manufacturers, with the largest share of the smartphone market at
                                                                                         44 percent.
    •	 The	 number	 of	 smartphone	 subscribers	 using	 the	 mobile	 Internet	 has	
                                                                                      •	 83	 percent	 of	 all	 smartphone	 application	 downloaders	 use	 Android	
       grown 45 percent since 2010
                                                                                         or Apple iOS smartphone devices and they mostly discover apps by
    •	 This	quarter,	26.3	million	mobile	consumers	viewed	mobile	video                   searching the top app stores and relying on recommendations.

    •	 The	 majority	 of	 smartphone	 owners	 (62%)	 have	 downloaded	 apps	 on	      •	 Application	 usage	 varies	 by	 age	 on	 the	 Android	 platform—older	
       their devices and games are the top application category used in the past         generations like games, such as Angry Birds, and rely on their mobile
       30 days                                                                           devices for productivity (e.g. Google properties). Younger folks will
                                                                                         use entertainment apps with social dimensions (e.g. Pandora, YouTube,
    •	 Currently,	 87	 percent	 of	 app	 downloaders	 have	 used	 deal-of-the	 day	      Words with Friends) more than older segments.
       websites, like Groupon or Living Social, and 54 percent of smartphone
                                                                                      •	 Younger	groups	send	the	most	messages,	but	older	segments	present	the	
       owners	claim	to	use	their	mobile	handsets	frequently	while	shopping	
                                                                                         greatest	growth	opportunities:	In	Q3	2011,	teens	13-17	sent	and	received	
    Nielsen’s “State of the Media: The Mobile Media Report” provides a                   the	most	messages	(an	average	of	3417	each	month),	but	the	number	
    snapshot of the current mobile media landscape and audiences in the U.S.,            of messages sent by those 55+ has more than doubled compared
    and highlights the potential power of mobile commerce in the near future.            to 2009.
                                                                                      •	 Marketers	 can	 now	 reach	 consumers	 while	 they	 shop:	 49	 percent	 of	
                                                                                         mobile	 consumers	 say	 they	 frequently	 use	 their	 smartphones	 while	
                                                                                         shopping.
                                                                                      •	 Social	 networking	 is	 increasingly	 popular	 on	 mobile	 devices:	 Android	
                                                                                         smartphones and iPhone users spend more time engaging with the
                                                                                         Facebook application on their phones than any other mobile application.




2     Source: Nielsen                                                                                                                                Source: Nielsen     3
SMARTPHONE OWNERSHIP HAS MORE
    THAN DOUBLED IN TWO YEARS
    Two years ago, only 18 percent of mobile subscribers had smartphones and       Today, nearly half of mobile subscribers in the U.S. own a smartphone
    these smartphone audiences were more likely to be male.                        device and 51 percent of them are female.

    Smartphone penetration 2009                                                     Smartphone penetration 2011
    Q3 2009, U.S. Mobile Insights, National                                         Aug - Oct, 2011, U.S. Mobile Insights, National

        FEATURE PHONE            SMARTPHONE      FEMALES       MALES


          82                                                                         56
                                     18                                                                         44
                                                   45 55

             2009                                                                       2011                                    51      49



              #1 Device= Motorola Razr V3
              #1 Device= Motorola Razr V3                                                #1 Device = Apple iPhone4
                                                                                         #1 Device = Apple iPhone4



                   PENETRATION BY AGE                                                      PENETRATION BY AGE
                    13-17 16%                                 Those 25-34 and
                                                                                           13-17                         40%

                    18-24   23%
                                                             18-24 have always
                                                            been the leading age
                                                                                           18-24                                      53%
                                                                 groups in
                    25-34     28%                               smartphone                 25-34                                         64%
                                                                penetration
                    35-54 19%                                                              35-54                              47%
                    55+ 10%                                                                55+                  25%



4     Source: Nielsen                                                                                                                        Source: Nielsen   5
SMARTPHONE DEVICES INVITE USERS TO                                         The number of smartphone users engaged in rich media activities has
                                                                                increased substantially. Nearly twice as many smartphone subscribers are
     ENGAGE IN RICH MEDIA ACTIVITIES                                            downloading	(up	83%)	and	playing	games	(up	95%)	compared	to	last	year.	
                                                                                Streaming online music or radio is the third fastest growing activity among
     The growing popularity of smartphones has also led to a dramatic rise in   smartphone users.
     mobile video. While 23 million mobile subscribers viewed video on their
     phones	in	2010,	31	million	use	mobile	video	today—a	35%	increase.	
                                                                                Smartphone subscribers engaged in rich media
                                                                                activities other than mobile video (in millions)
      U.S. mobile video viewers (in millions)                                   Q3 2011, Last 30 Days, U.S. Mobile Insights, National

      Q3 2011, U.S. Mobile Video Survey                                                                                         Q3 2011   Year-over-Year Growth
                                                                                                               Q3 2010

          MOBILE VIDEO FEATURE PHONE                MOBILE VIDEO SMARTPHONE

          MOBILE VIDEO VIEWER PENETRATION                                                    Mobile internet       39               57        45%



                                          12%         13%        14%             Application (App) downloads       32               49        53%
        10%                  11%             7
                                                        6
                                                                    5

                               7
             7
                                                                    26                     Game downloads          19               35        83%
                                                        24
                                             22
                               18
           16
                                                                                      Streaming online music
                                                                                                                   18               29        66%
                                                                                             or mobile radio

       Q3 2010               Q4 2010      Q1 2011    Q2 2011      Q3 2011
                                                                                  Full track music downloads       11               18        65%

                                                                                        Online game playing         8               16        95%




6										Source:	Nielsen                                                                                                                       Source:	Nielsen											7
SMARTPHONE BATTLE FOR MARKET                                                            Apple, the only company manufacturing smartphones with the iOS
                                                                                            operating system, is clearly the top smartphone manufacturer in the
    SHARE ENSUES IN THE MOBILE                                                              United	States	with	28.6	percent	of	the	smartphone	market.		
    ECOSYSTEM                                                                               Other leading smartphone manufacturers include HTC, whose Android
                                                                                            phones represent 15.8 percent of the smartphone market and whose
    In 2009, RIM’s Blackberry smartphone was the most popular mobile                        Windows	 Mobile/WP7	 devices	 account	 for	 4.2	 percent	 of	 the	 market;	
    device. Today, the fight for operating system market share is between                   and	 Motorola,	 whose	 Android	 devices	 are	 owned	 by	 10.7	 percent	 of	
    Android	OS	and	Apple	iOS	smartphones.	Android—the	operating	system	                     smartphone consumers.
    favored	by	several	different	manufacturers—has	the	largest	share	of	the	
    smartphone	market	(44.2%).		



                                Manufacturer operating system share-smartphones
                                Aug-Oct 2011, U.S. Mobile Insights, postpaid mobile subscribers


                                                                                                                                       HTC
                                                   HTC                                                                    HTC          <1%
                                                  15.8%                                                                   4.2%



                                                                                                                                 Nokia Samsung
                                                 Samsung                                                                         1.6%     <1%
                                                  10.4%                           Apple               RIM Blackberry                  HP
                                                                                  28.6%                   17.0%                      1.9%


                                                                                                                         Samsung
                                                 Motorola                                                                  <1%
                                                  10.7%                                                                                 Other
                                                                                                                           Other
                                                                                                                           <1%          <1%
                                                  Other                                                                  Motorola
                                                  7.3%                                                                     <1%      Other
                                                                                                                                    <1%




                                                                                                                                          %
                                                                                                                %
                                                                                       6%
                                                    2%




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8     Source: Nielsen                                                                                                                                  Source: Nielsen    9
SMARTPHONE OPERATING SYSTEM
     CHOICE VARIES BY AGE GROUP
     Android OS and Apple iOS smartphones are popular across all age groups.
     Although penetration of Android OS and Apple iOS smartphones tend to be
     slightly higher among those 18–24 and 25–34, older audiences are beginning
     to own devices previously dominated by younger groups.




                Smartphone OS penetration by age group
                Aug- Oct 2011, U.S. Mobile Insights, National



                    ANDROID              APPLE iOS          RIM BLACKBERRY   WINDOWS MOBILE   WINDOWS 7     OTHER




       18-24                                                                           47                       29    12       6 2 4

                         ANDROID                                                       47                       29        14     5 13
      25-34
      35-44                                                                       44                       29        18        5 23
      45-54
                         LEADS IN EACH                                        40                      26             24         5 1 4
      55-64
                           AGE GROUP                                              43                  27             19        6 1 4
         65+                                                                 39                            32        16        7 1 5




10     Source: Nielsen                                                                                                         Source: Nielsen   11
SEARCH ENGINES AND SOCIAL                                                                   Google and Facebook lead in mobile reach on both Android and
                                                                                                 Apple iOS. In order to rank mobile websites by active reach, that is,
     NETWORKING WEBSITES ARE                                                                     by the percentage of Android or iOS smartphones owners who used
     POPULAR AMONG ANDROID                                                                       the mobile website within the past 30 days, Nielsen analyzed usage
                                                                                                 data from its proprietary device meters on the smartphones of the
     SMARTPHONE AND iPHONE OWNERS                                                                thousands of consumer panelists who agreed to be a part of Nielsen’s
                                                                                                 ongoing Smartphone Analytics research.




      Top 10 mobile websites by active reach
      September 2011, Nielsen Smartphone Analytics, Device Metering Data


           APPLE iOS             ANDROID




       92%                      86%                   63%                   54%        44%          44%             41%             37%           27%             25%

                                                                                                                   AOL          YouTube         MSN/      PayPal
                                                 Twitter.com               Yahoo!      Amazon    Wikipedia
        Google                Facebook                                                                             Media                     WindowsLive/
                                                                                                                  Network                        Bing



       92%                       66%                   37%                   26%        24%          18%            17%            16%            15%             13%

                                                                           Wikipedia   YouTube     Amazon          Sprint        ESPN      MSN/      eBay
                                                      Yahoo!                                                                    Digital WindowsLive/
       Google                   Facebook                                                                                        Network     Bing




12    Source: Nielsen                                                                                                                                     Source: Nielsen   13
SMARTPHONE APPLICATION DOWNLOADS                                                                     Percentage of smartphone owners who have
     ARE DOMINATED BY ANDROID AND iOS                                                                     downloaded an app in the last 30 days
                                                                                                          Q3 2011, Nielsen Mobile Applications Playbook
     SMARTPHONES DEVICES
    Smartphone app downloaders report having an average of 33 apps
    on their mobile phone, up 22 percent since 2010. Apple iPhone app
Q3 2011, Nielsen Mobile Applications Playbook 44 apps on their phones, while those
    downloaders have an average of
                                                                                                                                                  2011
    with Android OS smartphones report having an average of 32.                      Percentage of smartphone owners who have
                                                                                     downloaded an app in the last 30 days


     71%                                                                                                                                         49%
     These insights were gatheredU.S. smartphone consumers13+ years who have
                            of all from survey respondents age use                   Q3 2011, Nielsen Mobile Applications Playbook
                            app-and-media friendly iPhones
     downloaded an application to their device in the past 30 days.                                                                  4%                         ANDROID
                                    or Android-based smartphones

     Q3 2011, Nielsen Mobile Applications Playbook
                                                                                                                         2011

         71%                                                                                                             49%
                                    of all U.S. smartphone consumers use


          83%
                                    app-and-media friendly who downloaded
                                                  of those iPhones                                          4%                             ANDROID
                                                  smartphone apps in the past 30
                                    or Android-based smartphones
                                                     days use iPhone or Android                                          37%                     34%           APPLE iOS
                                                     smartphones



                   83%
                                                 of those who downloaded
                                                 smartphone apps in the past 30
                                                 days use iPhone or Android                     37%                      34%           APPLE iOS
                                                 smartphones
CHILDREN AND SPOUSES ARE GETTING INTO THE "APP" ACTION                                                                    32%                11%       RIM BLACKBERRY

             Respondents with children who downloaded apps
                                                                                                  32%
 27%
             reported that 27% of apps on their phones were
      CHILDREN AND SPOUSES ARE GETTING INTO THE "APP" ACTION                                                         11%         RIM BLACKBERRY
             downloaded by their offspring
                       Respondents with children who downloaded apps                                                            18%         3%       WINDOWS MOBILE
       27%
                       reported that 27% of appsfor their phones were
                           Spouses account on 13% of the app
         13%           downloaded by their offspring place in the last
                           downloads that took
                                                                                                      18%           3%      WINDOWS MOBILE
                             30 daysaccount forsignificantapp
                              Spouses on their 13% of the other’s phone
                  13% downloads that took place in the last                                                                          5%     <1%
                                                                                                                                             1%   PALM OS


      10
                              30 days on their significant other’s phone
                       Those survey respondents who had children reported that                             5%      <1%
                                                                                                                    1%    PALM OS
                                                                                                                                      1%    1%    SYMBIAN OS

       10
                       10.1 was the respondents who hadtheir children began
                        Those survey average age that children reported that
                       downloading apps age that their children began                                                    SYMBIAN OS
                        10.1 was the average on a parent's phone
                                                                                                              1%    1%

                         downloading apps on a parent's phone




14     Source: Nielsen                                                                                                                                          Source: Nielsen   15
FACEBOOK AND GOOGLE PROPERTIES ALSO
     DOMINATE ANDROID SMARTPHONE
     APPLICATION USAGE ACROSS AGE GROUPS
     Mobile application reach by age
     September 2011, Nielsen Smartphone Analytics, Device Metering Data,




                                          18-24                                         25-34                                           35-44

                                 Android Market              89%            Android Market                    92%            Android Market                 95%
                                       Facebook             80%                   Facebook                81%                      Facebook             77%
                                  Google Search             77%                       Gmail               80%                          Gmail            77%
                                          Gmail            70%                 Google Maps                79%                 Google Search             75%
                                    Google Maps            70%               Google Search                78%                   Google Maps            73%
                                       YouTube             64%                     YouTube              56%                         YouTube           51%
                                  Pandora Radio      30%                        Angry Birds       29%                            Angry Birds     35%
                      Advanced Task Killer Free      26%                     Pandora Radio       28%                             Quickoffice      30%
                              Words With Friends     25%                        Quickoffice       27%                Advanced Task Killer Free   24%
                                     Angry Birds    22%            Advanced Task Killer Free     26%                       Amazon AppStore      24%
                                     Quickoffice    20%                  Words With Friends       22%                     Words With Friends     21%
                          The Weather Channel      17%                    Amazon AppStore        22%                             Yahoo! Mail    20%
                                   Adobe Reader    16%                        Adobe Reader      22%                           Pandora Radio     20%
                               Amazon AppStore     14%                The Weather Channel       18%                            Adobe Reader     20%
                                     Yahoo! Mail   13%                          Yahoo! Mail     17%                    The Weather Channel      17%

         To rank mobile apps by active reach, that is, by the percentage of Android owners who used the app within the past 30 days, Nielsen analyzed usage data from its proprietary device
         meters on the smartphones of the thousands of consumer panelists 18 years and older who agreed to be a part of Nielsen’s ongoing Smartphone Analytics research.




16										Source:	Nielsen                                                                                                                                           Source:	Nielsen											17
The
                                                                                                                                                                                                                                                        Augus
                  APPLICATION DOWNLOADERS                                                                                                         TOP 50 APPS ACCOUNT FOR THE
                  DISCOVER NEW APPS BY SEARCHING                                                                                                  MAJORITY OF TIME SPENT ON ANDROID
                  TOP APP STORES AND RELYING ON                                                                                                   SMARTPHONES
                  RECOMMENDATIONS                                                                                                                   Proportion of time spent                         Distribution of time spent
                                                                                                                                                    on web/apps—Android                              in apps—Android
                      HOW DO APPLICATION DOWNLOADERS                                                                                                                                                                                                      Ga
                      DISCOVER NEW APPS?                                                                                                                                                                      Top 10                                      tha
                                                                                                                                                                  Apps
                      Q3 2011, Nielsen Mobile Applications Playbook, Past 30 Day App Downloaders                                                                         69%                                   44%
                                                                                                                                                                                                                              11-20
                                                                                                                                                       Web                                                                 7%
                                                     HOW DO APPLICATION DOWNLOADERS                                                                   31%                                                                  4% 21-30
                                                                                                                    63%
                              Searching the          DISCOVER NEW APPS?                                                                                                                                                        3% 31-40
                           Application Store         Q3 2011, Nielsen Mobile Applications Playbook, Past 30 Day App Downloaders                                                                                                2% 41-50
                                                                                                                                                                                                                40%
                               Friend/Family                                                            53%                                                                                                      All Other
                                                                                                                 61%
                                                                                                                                  63%
                                                             Searching the
ge number of paid app                                     Application Store
t 30 days by category                                              17%                                                 53%
                  Third Party Website                        Friend/Family                                                                            September 2011, Nielsen Smartphone Analytics, Device Metering Data
                                                                     21%                                                     61%
                                   0.17                       15%
                                                       Third Party Website
                                                                                          17%
                                                                                           21%
                                                                                                                                                          Of the 69 percent of the time spent
                 Apps Promoting other Apps
                  0.08                                                                                                                              on Android applications, users spend 53 percent
                                                                     21%               15%
     0.03
                                                Apps Promoting other Apps
                                                                                           21%                                                           interacting within those in the top 50.
       0.04      Newspaper/Magazine/Radio               9%                          9%
                                                                 17%
                                                Newspaper/Magazine/Radio
                                                                                         17%
.02
                                                   3%
                                                Sync Software ( iTunes, etc)      3%                                                                           The top 50 apps are always changing
.02              Sync Software ( iTunes, etc)                                           17%
                                                                                                                                                               August-September, Nielsen Smartphone Analytics, Device Metering Data
                                                                 17%               6%
01                                                Television Advertisement            13%
01                 Television Advertisement          6%                                                                                                                                                    Lost more than 3 places
                                                            13%
                                                   In-App Advertisement *            9%
                                                                                        13%                                                                           New to top 50
 1
                                                        9% homepage                   10%                                                                                                          14%
1                   In-App Advertisement *
                                                          Device
                                                                                    8%                                                                                                22%
1                                                             13%                  6%
                                                         Carrier Homepage
     0.03                                                 10%                      5%
                          Device homepage        Proportion of time spent
                                                 Email Tips from my Carrier                                    Distribution of time spent
0.02                                                   8%                    5%
                                                 on web/apps—Android                                           in apps—Android                                                    14%
01                        Carrier Homepage          6%               Other  3%                                                                                                                           50%         Within 3 places
0.02                                               5%                                                                                                             Gained more
                                                                                                                           Top 10                                 than 3 places
1                 Email Tips from my Carrier
1
                                                    5%           Apps
                                                                           69%                                             44%
1                                                                                                                                         11-20
                                       Other       Web                   ANDROID MARKET STORE                                    7%
                                                                                                                      iOS APP STORE                                     App developers shouldn’t be discouraged,
1
                                                  3%
                                                   31%                                                     4% 21-30                                                    the top 50 apps are always changing. In fact,
                                                                                                               3% 31-40                                               1/5th were new to the top 50 list in September.
                     These mobile application insights come from a survey of nearly 5,000 respondents 13+      2% 41-50
                                                                                                     40%
                     who reported having downloaded a mobile application to their device in the past 30 days.
                                                                                                                              All Other


                                          ANDROID MARKET STORE                        iOS APP STORE
                                              September 2011, Nielsen Smartphone Analytics, Device Metering Data

            18       Source: Nielsen                 Of the 69 percent of the time spent                                                                                                                                         Source: Nielsen   19
                                                on Android applications, users spend 53 percent
Coupon App Downloaders



     SOCIAL + LOCAL + MOBILE:
                                                                                                                          Specific Deal-of-the-Day Websites Used
     The promise of mobile marketing is its ability to reach the right consumer,                                          Q3 2011, Nielsen Mobile Applications Playbook, Past 30 Day Discount/


                                                                                                                                        79%
                                                                                                                          Coupon App Downloaders
     at	the	right	time,	and	in	the	right	place—including	at	the	very	moment	
     and point of purchase. The potential power of mobile is further magnified                                                                                      Groupon
     when you consider that smartphone users spent most of the time on
     social networking applications, like Facebook, when interacting with their
     devices.	The	term	“So-Lo-Mo”	(for	social,	local,	mobile)	has	been	coined	
     to refer to this opportunity.

     The insights presented below were collected from a survey of nearly
                                                                                                                                                 79%                      Groupon
     5,000 respondents 13+ who have downloaded an application to their                                                                                                           Living
     device in the past 30 days.
                                                                                                                                                          48%                    Social
                                                                                                                                                                                 Deals

                                                                                                                                                                                      Living
                                 So-Lo-Mo                                                                                                                        48%                  Social
                                                                                                                                                                                      Deals
           Whether Used Deal-of-the-Day Websites
           Q3 2011, Nielsen Mobile Applications Playbook, Past 30 Day Discount/                                                                                9%         Yelp Daily Deals
           Coupon App Downloaders                    So-Lo-Mo
                               Whether Used Deal-of-the-Day Websites
                               Q3 2011, Nielsen Mobile Applications Playbook, Past 30 Day Discount/                                                       7% BuyWithMe Daily Deals
                                                                                                                                                              9% Yelp
                      NO       Coupon App Downloaders

                             13%
                                                                                                                                                   5%          7% BuyWithMe
                                                                                                                                                           Other
                                         NO
                                                 13%                                                                                      4%
                                                             87%                                                                                   Groupalia
                                                                                                                                                          5%      Other
                                                                            YES                                                  2%
                                                                                                                                      Jasmere.com
                                                                                                                                                  4%
                                                                               87%                                  1%
                                                                                                                                                          Groupalia

                                                                                             YES       1%                Weforia          2%
                                                                                                                                               Jasmere.com
                                                                                                      Group Swoop
                                                                                                                              1%
                                                                                                               1%                  Weforia
                                                                                                             Group Swoop




20      Source: Nielsen                                                                                                                                                      Source: Nielsen     21
SO-LO-MO SAVES A MARRIAGE:
     (Hypothetical example for illustrative purposes only)
     How Bob scored a last minute anniversary present and celebratory
                                                                                                                                                             DINNER
                                                                                                                                                             He checks Groupon for coupons to
     dinner armed with his smartphone and a few key mobile apps.
                                                                                                                                                                        go to dinner

                    He asks his wife’s closest friends for help: a gift and romantic dinner are a must.                                                                            Groupon is the 8th most
                                                                                                                                                                                   used application on Apple
                                                                                                                                                                                    iOS, 22 percent of users
                                                                                                                                                                                     18+ visited it in the last




                                                    GIFT
                                                                                                                                                                                   30 days and 12.7 percent
                                                                                                              Shopkick is a mobile retail                                                  on Android1
                                                                                                              app and shopping rewards
                                                                                                              network.
                                                                                                                                                                  He launches Yelp to check
                                                                                                                                                                     restaurant reviews
                                Heads to the nearest department store and collects Shopkick points                                                                                            Active reach of Yelp
                                                                                                                                                                                               on Android is 6.5
                                             (called kicks) just by walking in the store                                                                                                       percent and 11.6
                                                                                                        48 percent of                                                   He makes a             percent for Apple
                                                                                                    mobile shoppers take                                             reservation using               users 1
                                      Overwhelmed by the options at the store, he takes             pictures of a product                                               Open Table
                                   pictures of several accessories and texts his wife’s friends   and send details to friends
  18 percent of 35-44                                                                               and family while at a
    year-olds with an                                                                                   store or mall
                                                                                                                       2

  Android device have
    used the Barcode                                 They give a thumbs up
   Scanner app in the                               for a handbag and scarf
  past 30 days, this is
                                                                                                                              In the past 30 days, 10.2                         HAPPY WIFE TWEETS
    more than the 14
                                                                                                                            percent of those 18+ utilized
 percent of those 25-34
                          He scans the barcodes on the products to make sure the price is reasonable                          ShopKick on their iPhone
                                                                                                                                                                             ABOUT THE BEST HUSBAND
    and 12 percent of                                                                                                                                                       EVER AND RAVES ABOUT THE
                                                                                                                            devices, while 4.5 percent did
 those 18-24 who have
                                                                                                                              on their Android phones1                        ROMANTIC RESTAURANT
     done the same
                                                                                                                                                                           BOB RECOMMENDS SHOPKICK
                                                           He completes                                                                                                    VIA HIS FACEBOOK STATUS AND
     He is directed to an eBay link where the              the purchase                Uses Shopkick's new "buy and collect" program (links your
         price of the handbag is cheaper                                             credit/debit card once and pay as usual with your Visa card), to                       TELLS BILL TO USE IT FOR HIS
                                                              in-store                                                                                                      WIFE’S UPCOMING BIRTHDAY
                                                                                            purchase the handbag and banks even more kicks

       He uses the eBay mobile application
           to complete the transaction                                             Uses the “kicks” collected to get a
                                                                                         discount on the scarf
               17 percent of 34-54 year-olds
                used eBay Mobile in the last
                         30 days1




22      Source: Nielsen                                                                                                                                                                      Source: Nielsen         23
AS DEVICE CAPABILITIES EVOLVE, SO DO                                               YOUNGER GROUPS MESSAGE THE MOST,
          THE WAYS IN WHICH PEOPLE INTERACT                                                  BUT OLDER SEGMENTS SHOW THE
DERS
          THROUGH THEIR PHONES                                                               GREATEST GROWTH
          According	 to	 Nielsen’s	 quarterly	 panel	 of	 more	 than	 65,000	 post-paid	
ay App Downloaders                                                                           Those 24 and under send and receive the greatest volume of messages,
          mobile phone subscribers, 81 percent of today’s mobile phone users have            and this trend has remained consistent over time. However, older folks are
          sent or received messages in the last 30 days. In 2009, that figure was            the fastest growing segment and have shown consistent growth overtime.
                  63%
          75	 percent.	Actual	 usage	 data	 is	 gathered	 from	 post-paid	 mobile	 phone	
          subscribers and represent a monthly average of voice minutes used or
                                                                                             Compared to 2009, the number of messages sent and received has more
                                                                                             than doubled for those 55+.
           53%
          messages sent and received.
                61%
                       Women are heavier mobile phone users than men                        Number of messages sent and received in the last 30 days
                                                                                            Q3 2011, Customer Value Metrics
                       when it comes to voice usage and messages, and this
                       has remained consistent overtime.
                                                                                                            13-17             18-34         35-55   55+      % Change
                                                                                                                                                             from 2009
                      Voice minute and message usage by gender
                      Q3 2011, Customer Value Metrics                                                                            3729
                                                                                                                                                    3417
                                                                                                                                                                6%
                                                          2009       2011                        3211                                                2842

                                                                                                                                 2518                           54%
                                                        voice minutes used

                                    861
                     Across genders, voice
                        minute usage has
                             decreased by
                                                                             679
                               -12% 771                                      605                  1848

                                                                                                                                      954
                                                                                                                                                    1143        77%
                                                                                                  647
                                                                                                                                                       231
                                                                                                                                      173
                                                    messages sent and received
                                                                                                   99                                                           134%

                                               593                   420                         Q3
                                                                                                2009
                                                                                                                                  Q3
                                                                                                                                 2010
                                                                                                                                                       Q3
                                                                                                                                                      2011
                                 +35%          802                   604         +44%                                                                         Source: Nielsen




          iOS APP STORE



     24      Source: Nielsen                                                                                                                               Source: Nielsen      25
GLOBAL MOBILE SNAPSHOT



                                             U.S.: 49% of            UK:                 Germany:                 Poland:                                      China:
                                                                                                                                          Russia
                                             smartphone         Smartphones:          30% of mobile           Top smartphone                                35 percent of           Thailand:
                                                                                                                                      40% of users        mobile users use
                                          owners frequently   38% Penetration       users aged 16+ own       feature: Calendar                                                 More women (56%)
                                                                                                                                  received advertising    mobile internet,
                                             use devices      23.7 mean number      smartphones, 85%        (90% of all users)4                                                 own smartphones
                                                                                                                                   via text messages4      amounting to
                                           simultaneously          of apps4             of them are                                                                             than men (44%)4
                                                                                                                                                             318 million
                                           while shopping1                             touchscreen4                                                       connected users7




                        Argentina:                                                                                     Turkey:                                      India:
                                                     Brazil:          Egypt: 33% of                                                          Kuwait:
                                                                                            South Africa:         Top smartphone                               Time Spent on            Indonesia:
                     smartphones and            Smartphone sales    those 16–19 used                                                   41% of smartphone smartphones: 2.5 hours
                                                                                            Over half of         feature: Recording                                                 96% of smartphone
                    multimedia phones          grew 165% in 2011    mobile internet for                         video (85% of those   users are 24–34, 26% per day and per user,
                                                                                             45–54 year                                                                                users have a
                   represent 60 percent        and represent 5.8%   social networking,                          16–24, 75% of those    are 16–24 and 23%     less than a quarter
                                                                                             olds act on                                                                              pre-paid plan4
                      of the market3             of new devices      while only 5% of                            25–44 and 61% of          are 35–444      on calls and messages,
                                                                                             mobile ads5
                                                      sold2          those 45+ have4                                 those 45+)4                             40 percent online6




26										Source:	Nielsen                                                                                                                                                    Source:	Nielsen											27
FOOTNOTES
     PAGE(S)

     4         Nielsen, U.S. Mobile Insights, National (Q3 2009)                                               20-21    Nielsen, Applications Playbook (Q3 2011). Nielsen’s Applications Playbook Q3 2011 is based on
                                                                                                               	        a	survey	of	4,705	mobile	subscribers	who	reported	having	downloaded	a	mobile	app	in	the	past	
     5	        Nielsen,	U.S.	Mobile	Insights,	National	(Aug-Oct	2011)                                          	        30	days.	The	respondents	completed	an	online,	self-administered	survey	in	September	and	
                                                                                                                        early October 2011.
     6         Nielsen, U.S. Mobile Video Survey (Q3 2011)
                                                                                                               22-23    Nielsen, Smartphone Analytics, Device Metering Data (Sept 2011). Nielsen analyzed mobile
     7         Nielsen, U.S. Mobile Insights, National (Q3 2011)                                                        usage data within the past 30 days from its proprietary device meters on the smartphones
                                                                                                                        of the thousands of consumer panelists 18 years and older who agreed to be part of Nielsen’s
     8-9	      Nielsen,	U.S.	Mobile	Insights,	National	(Aug-Oct	2011)	                                                  ongoing Smartphone Analytics research.


     10-11	    Nielsen,	U.S.	Mobile	Insights,	National	(Aug-Oct	2011)	                                                  The Mobile Shopping Framework Study (June 2010). Syndicated report based on a survey of
                                                                                                               	        8,384	Internet	shoppers	ages	13-64.	
     12-13     Nielsen, Smartphone Analytics, Device Metering Data (Sept 2011). Nielsen analyzed mobile
               usage data within the past 30 days from its proprietary device meters on the smartphones        24-25    Nielsen, Customer Value Metrics (Q3 2011).
               of the thousands of consumer panelists 18 years and older who agreed to be part of Nielsen’s
               ongoing Smartphone Analytics research.                                                          26-27	   1. U.S.: Nielsen, Mobile Connected Device Report (Q3 2011). Nielsen’s Mobile Connected
                                                                                                               	        Device	Report	is	based	on	a	survey	of	7,692	respondents	who	own	a	Tablet,	e-Reader,	Portable		
     14-15	    Nielsen, Applications Playbook (Q3 2011). Nielsen’s Applications Playbook Q3 2011 is based on            Media Player, Smartphone, or Netbook. The respondents completed an online,
     	         a	survey	of	4,705	mobile	subscribers	who	reported	having	downloaded	a	mobile	app	in	the	past	   	        self-administered	survey	in	September	and	early	October	2011.	
     	         30	days.	The	respondents	completed	an	online,	self-administered	survey	in	September	and	                 2. Brazil: Q1 2011, Nielsen Mobile Retail Index
               early October 2011.                                                                                      3. Argentina:Q3 2011, Nielsen Mobile Retail Index
                                                                                                                        4. United Kingdom, Germany, Poland, Russia, Egypt, Turkey, Kuwait, Thailand
     16-17     Nielsen, Smartphone Analytics, Device Metering Data (Sept 2011). Nielsen analyzed mobile                 and Indonesia: Q3 2011, Nielsen Smartphone Insights
               usage data within the past 30 days from its proprietary device meters on the smartphones        	        5.	South	Africa:	2011,	Nielsen	Mobile	Insights	(Base	=	those	who	use	mobile	phones	n=1965)
               of the thousands of consumer panelists 18 years and older who agreed to be part of Nielsen’s    	        6.	India:	July	2011-Dec	2011,	Nielsen	Smartphone	Analytics,	Device	Metering	Data	
               ongoing Smartphone Analytics research.                                                          	        7.	China:	July	2011,	China	Internet	Network	Information	Center	


     18        Nielsen, Applications Playbook (Q3 2011). Nielsen’s Applications Playbook Q3 2011 is based on
     	         a	survey	of	4,705	mobile	subscribers	who	reported	having	downloaded	a	mobile	app	in	the	past	
     	         30	days.	The	respondents	completed	an	online,	self-administered	survey	in	September	and	
               early October 2011.


     19        Nielsen, Smartphone Analytics, Device Metering Data (Sept 2011). Nielsen analyzed mobile
               usage data within the past 30 days from its proprietary device meters on the smartphones
               of the thousands of consumer panelists 18 years and older who agreed to be part of Nielsen’s
               ongoing Smartphone Analytics research.




                                                                                                                                        Copyright © 2011 The Nielsen Company. All rights reserved. Nielsen and the Nielsen logo are
                                                                                                                                      trademarks or registered trademarks of CZT/ACN Trademarks, L.L.C. Other product and service
                                                                                                                                              names	are	trademarks	or	registered	trademarks	of	their	respective	companies.	11/4136


28                                                                                                                                                                                                                             29

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Nielsen:2011年q3全球移动互联网媒体报告

  • 1. THE STATE OF THE MEDIA Q3 2011 2 Source: Nielsen
  • 2. MOBILE CONSUMERS are social, always connected, and rely on their phones more than ever before. KEY FINDINGS: • The majority of 25–34 and 18–24 year olds now own smartphones According to Nielsen’s monthly survey of 25,000 mobile consumers (which (64% and 53% respectively) and they have led in smartphone penetration translates to 300,000 each year), 44 percent of U.S. mobile subscribers compared to other age groups since 2009. now own a smartphone device, compared to 18 percent just two years ago, • Apple is the top smartphone manufacturer in the U.S. with 28.6 percent of and these advanced devices are changing the way consumers interact with the smartphone market, and Android is the most favored operating system their phones. by manufacturers, with the largest share of the smartphone market at 44 percent. • The number of smartphone subscribers using the mobile Internet has • 83 percent of all smartphone application downloaders use Android grown 45 percent since 2010 or Apple iOS smartphone devices and they mostly discover apps by • This quarter, 26.3 million mobile consumers viewed mobile video searching the top app stores and relying on recommendations. • The majority of smartphone owners (62%) have downloaded apps on • Application usage varies by age on the Android platform—older their devices and games are the top application category used in the past generations like games, such as Angry Birds, and rely on their mobile 30 days devices for productivity (e.g. Google properties). Younger folks will use entertainment apps with social dimensions (e.g. Pandora, YouTube, • Currently, 87 percent of app downloaders have used deal-of-the day Words with Friends) more than older segments. websites, like Groupon or Living Social, and 54 percent of smartphone • Younger groups send the most messages, but older segments present the owners claim to use their mobile handsets frequently while shopping greatest growth opportunities: In Q3 2011, teens 13-17 sent and received Nielsen’s “State of the Media: The Mobile Media Report” provides a the most messages (an average of 3417 each month), but the number snapshot of the current mobile media landscape and audiences in the U.S., of messages sent by those 55+ has more than doubled compared and highlights the potential power of mobile commerce in the near future. to 2009. • Marketers can now reach consumers while they shop: 49 percent of mobile consumers say they frequently use their smartphones while shopping. • Social networking is increasingly popular on mobile devices: Android smartphones and iPhone users spend more time engaging with the Facebook application on their phones than any other mobile application. 2 Source: Nielsen Source: Nielsen 3
  • 3. SMARTPHONE OWNERSHIP HAS MORE THAN DOUBLED IN TWO YEARS Two years ago, only 18 percent of mobile subscribers had smartphones and Today, nearly half of mobile subscribers in the U.S. own a smartphone these smartphone audiences were more likely to be male. device and 51 percent of them are female. Smartphone penetration 2009 Smartphone penetration 2011 Q3 2009, U.S. Mobile Insights, National Aug - Oct, 2011, U.S. Mobile Insights, National FEATURE PHONE SMARTPHONE FEMALES MALES 82 56 18 44 45 55 2009 2011 51 49 #1 Device= Motorola Razr V3 #1 Device= Motorola Razr V3 #1 Device = Apple iPhone4 #1 Device = Apple iPhone4 PENETRATION BY AGE PENETRATION BY AGE 13-17 16% Those 25-34 and 13-17 40% 18-24 23% 18-24 have always been the leading age 18-24 53% groups in 25-34 28% smartphone 25-34 64% penetration 35-54 19% 35-54 47% 55+ 10% 55+ 25% 4 Source: Nielsen Source: Nielsen 5
  • 4. SMARTPHONE DEVICES INVITE USERS TO The number of smartphone users engaged in rich media activities has increased substantially. Nearly twice as many smartphone subscribers are ENGAGE IN RICH MEDIA ACTIVITIES downloading (up 83%) and playing games (up 95%) compared to last year. Streaming online music or radio is the third fastest growing activity among The growing popularity of smartphones has also led to a dramatic rise in smartphone users. mobile video. While 23 million mobile subscribers viewed video on their phones in 2010, 31 million use mobile video today—a 35% increase. Smartphone subscribers engaged in rich media activities other than mobile video (in millions) U.S. mobile video viewers (in millions) Q3 2011, Last 30 Days, U.S. Mobile Insights, National Q3 2011, U.S. Mobile Video Survey Q3 2011 Year-over-Year Growth Q3 2010 MOBILE VIDEO FEATURE PHONE MOBILE VIDEO SMARTPHONE MOBILE VIDEO VIEWER PENETRATION Mobile internet 39 57 45% 12% 13% 14% Application (App) downloads 32 49 53% 10% 11% 7 6 5 7 7 26 Game downloads 19 35 83% 24 22 18 16 Streaming online music 18 29 66% or mobile radio Q3 2010 Q4 2010 Q1 2011 Q2 2011 Q3 2011 Full track music downloads 11 18 65% Online game playing 8 16 95% 6 Source: Nielsen Source: Nielsen 7
  • 5. SMARTPHONE BATTLE FOR MARKET Apple, the only company manufacturing smartphones with the iOS operating system, is clearly the top smartphone manufacturer in the SHARE ENSUES IN THE MOBILE United States with 28.6 percent of the smartphone market. ECOSYSTEM Other leading smartphone manufacturers include HTC, whose Android phones represent 15.8 percent of the smartphone market and whose In 2009, RIM’s Blackberry smartphone was the most popular mobile Windows Mobile/WP7 devices account for 4.2 percent of the market; device. Today, the fight for operating system market share is between and Motorola, whose Android devices are owned by 10.7 percent of Android OS and Apple iOS smartphones. Android—the operating system smartphone consumers. favored by several different manufacturers—has the largest share of the smartphone market (44.2%). Manufacturer operating system share-smartphones Aug-Oct 2011, U.S. Mobile Insights, postpaid mobile subscribers HTC HTC HTC <1% 15.8% 4.2% Nokia Samsung Samsung 1.6% <1% 10.4% Apple RIM Blackberry HP 28.6% 17.0% 1.9% Samsung Motorola <1% 10.7% Other Other <1% <1% Other Motorola 7.3% <1% Other <1% % % 6% 2% 3% 1.3 ws S % on % .0 do ebO 1.6 Ph 2.0 8. 4. 17 5. e7 S2 S4 ry ile S PW nO er eO dO ob kb M / H bia on oi ac ws dr Ph lm m Bl An Pa Sy do ei M in in pl RI W W Ap 8 Source: Nielsen Source: Nielsen 9
  • 6. SMARTPHONE OPERATING SYSTEM CHOICE VARIES BY AGE GROUP Android OS and Apple iOS smartphones are popular across all age groups. Although penetration of Android OS and Apple iOS smartphones tend to be slightly higher among those 18–24 and 25–34, older audiences are beginning to own devices previously dominated by younger groups. Smartphone OS penetration by age group Aug- Oct 2011, U.S. Mobile Insights, National ANDROID APPLE iOS RIM BLACKBERRY WINDOWS MOBILE WINDOWS 7 OTHER 18-24 47 29 12 6 2 4 ANDROID 47 29 14 5 13 25-34 35-44 44 29 18 5 23 45-54 LEADS IN EACH 40 26 24 5 1 4 55-64 AGE GROUP 43 27 19 6 1 4 65+ 39 32 16 7 1 5 10 Source: Nielsen Source: Nielsen 11
  • 7. SEARCH ENGINES AND SOCIAL Google and Facebook lead in mobile reach on both Android and Apple iOS. In order to rank mobile websites by active reach, that is, NETWORKING WEBSITES ARE by the percentage of Android or iOS smartphones owners who used POPULAR AMONG ANDROID the mobile website within the past 30 days, Nielsen analyzed usage data from its proprietary device meters on the smartphones of the SMARTPHONE AND iPHONE OWNERS thousands of consumer panelists who agreed to be a part of Nielsen’s ongoing Smartphone Analytics research. Top 10 mobile websites by active reach September 2011, Nielsen Smartphone Analytics, Device Metering Data APPLE iOS ANDROID 92% 86% 63% 54% 44% 44% 41% 37% 27% 25% AOL YouTube MSN/ PayPal Twitter.com Yahoo! Amazon Wikipedia Google Facebook Media WindowsLive/ Network Bing 92% 66% 37% 26% 24% 18% 17% 16% 15% 13% Wikipedia YouTube Amazon Sprint ESPN MSN/ eBay Yahoo! Digital WindowsLive/ Google Facebook Network Bing 12 Source: Nielsen Source: Nielsen 13
  • 8. SMARTPHONE APPLICATION DOWNLOADS Percentage of smartphone owners who have ARE DOMINATED BY ANDROID AND iOS downloaded an app in the last 30 days Q3 2011, Nielsen Mobile Applications Playbook SMARTPHONES DEVICES Smartphone app downloaders report having an average of 33 apps on their mobile phone, up 22 percent since 2010. Apple iPhone app Q3 2011, Nielsen Mobile Applications Playbook 44 apps on their phones, while those downloaders have an average of 2011 with Android OS smartphones report having an average of 32. Percentage of smartphone owners who have downloaded an app in the last 30 days 71% 49% These insights were gatheredU.S. smartphone consumers13+ years who have of all from survey respondents age use Q3 2011, Nielsen Mobile Applications Playbook app-and-media friendly iPhones downloaded an application to their device in the past 30 days. 4% ANDROID or Android-based smartphones Q3 2011, Nielsen Mobile Applications Playbook 2011 71% 49% of all U.S. smartphone consumers use 83% app-and-media friendly who downloaded of those iPhones 4% ANDROID smartphone apps in the past 30 or Android-based smartphones days use iPhone or Android 37% 34% APPLE iOS smartphones 83% of those who downloaded smartphone apps in the past 30 days use iPhone or Android 37% 34% APPLE iOS smartphones CHILDREN AND SPOUSES ARE GETTING INTO THE "APP" ACTION 32% 11% RIM BLACKBERRY Respondents with children who downloaded apps 32% 27% reported that 27% of apps on their phones were CHILDREN AND SPOUSES ARE GETTING INTO THE "APP" ACTION 11% RIM BLACKBERRY downloaded by their offspring Respondents with children who downloaded apps 18% 3% WINDOWS MOBILE 27% reported that 27% of appsfor their phones were Spouses account on 13% of the app 13% downloaded by their offspring place in the last downloads that took 18% 3% WINDOWS MOBILE 30 daysaccount forsignificantapp Spouses on their 13% of the other’s phone 13% downloads that took place in the last 5% <1% 1% PALM OS 10 30 days on their significant other’s phone Those survey respondents who had children reported that 5% <1% 1% PALM OS 1% 1% SYMBIAN OS 10 10.1 was the respondents who hadtheir children began Those survey average age that children reported that downloading apps age that their children began SYMBIAN OS 10.1 was the average on a parent's phone 1% 1% downloading apps on a parent's phone 14 Source: Nielsen Source: Nielsen 15
  • 9. FACEBOOK AND GOOGLE PROPERTIES ALSO DOMINATE ANDROID SMARTPHONE APPLICATION USAGE ACROSS AGE GROUPS Mobile application reach by age September 2011, Nielsen Smartphone Analytics, Device Metering Data, 18-24 25-34 35-44 Android Market 89% Android Market 92% Android Market 95% Facebook 80% Facebook 81% Facebook 77% Google Search 77% Gmail 80% Gmail 77% Gmail 70% Google Maps 79% Google Search 75% Google Maps 70% Google Search 78% Google Maps 73% YouTube 64% YouTube 56% YouTube 51% Pandora Radio 30% Angry Birds 29% Angry Birds 35% Advanced Task Killer Free 26% Pandora Radio 28% Quickoffice 30% Words With Friends 25% Quickoffice 27% Advanced Task Killer Free 24% Angry Birds 22% Advanced Task Killer Free 26% Amazon AppStore 24% Quickoffice 20% Words With Friends 22% Words With Friends 21% The Weather Channel 17% Amazon AppStore 22% Yahoo! Mail 20% Adobe Reader 16% Adobe Reader 22% Pandora Radio 20% Amazon AppStore 14% The Weather Channel 18% Adobe Reader 20% Yahoo! Mail 13% Yahoo! Mail 17% The Weather Channel 17% To rank mobile apps by active reach, that is, by the percentage of Android owners who used the app within the past 30 days, Nielsen analyzed usage data from its proprietary device meters on the smartphones of the thousands of consumer panelists 18 years and older who agreed to be a part of Nielsen’s ongoing Smartphone Analytics research. 16 Source: Nielsen Source: Nielsen 17
  • 10. The Augus APPLICATION DOWNLOADERS TOP 50 APPS ACCOUNT FOR THE DISCOVER NEW APPS BY SEARCHING MAJORITY OF TIME SPENT ON ANDROID TOP APP STORES AND RELYING ON SMARTPHONES RECOMMENDATIONS Proportion of time spent Distribution of time spent on web/apps—Android in apps—Android HOW DO APPLICATION DOWNLOADERS Ga DISCOVER NEW APPS? Top 10 tha Apps Q3 2011, Nielsen Mobile Applications Playbook, Past 30 Day App Downloaders 69% 44% 11-20 Web 7% HOW DO APPLICATION DOWNLOADERS 31% 4% 21-30 63% Searching the DISCOVER NEW APPS? 3% 31-40 Application Store Q3 2011, Nielsen Mobile Applications Playbook, Past 30 Day App Downloaders 2% 41-50 40% Friend/Family 53% All Other 61% 63% Searching the ge number of paid app Application Store t 30 days by category 17% 53% Third Party Website Friend/Family September 2011, Nielsen Smartphone Analytics, Device Metering Data 21% 61% 0.17 15% Third Party Website 17% 21% Of the 69 percent of the time spent Apps Promoting other Apps 0.08 on Android applications, users spend 53 percent 21% 15% 0.03 Apps Promoting other Apps 21% interacting within those in the top 50. 0.04 Newspaper/Magazine/Radio 9% 9% 17% Newspaper/Magazine/Radio 17% .02 3% Sync Software ( iTunes, etc) 3% The top 50 apps are always changing .02 Sync Software ( iTunes, etc) 17% August-September, Nielsen Smartphone Analytics, Device Metering Data 17% 6% 01 Television Advertisement 13% 01 Television Advertisement 6% Lost more than 3 places 13% In-App Advertisement * 9% 13% New to top 50 1 9% homepage 10% 14% 1 In-App Advertisement * Device 8% 22% 1 13% 6% Carrier Homepage 0.03 10% 5% Device homepage Proportion of time spent Email Tips from my Carrier Distribution of time spent 0.02 8% 5% on web/apps—Android in apps—Android 14% 01 Carrier Homepage 6% Other 3% 50% Within 3 places 0.02 5% Gained more Top 10 than 3 places 1 Email Tips from my Carrier 1 5% Apps 69% 44% 1 11-20 Other Web ANDROID MARKET STORE 7% iOS APP STORE App developers shouldn’t be discouraged, 1 3% 31% 4% 21-30 the top 50 apps are always changing. In fact, 3% 31-40 1/5th were new to the top 50 list in September. These mobile application insights come from a survey of nearly 5,000 respondents 13+ 2% 41-50 40% who reported having downloaded a mobile application to their device in the past 30 days. All Other ANDROID MARKET STORE iOS APP STORE September 2011, Nielsen Smartphone Analytics, Device Metering Data 18 Source: Nielsen Of the 69 percent of the time spent Source: Nielsen 19 on Android applications, users spend 53 percent
  • 11. Coupon App Downloaders SOCIAL + LOCAL + MOBILE: Specific Deal-of-the-Day Websites Used The promise of mobile marketing is its ability to reach the right consumer, Q3 2011, Nielsen Mobile Applications Playbook, Past 30 Day Discount/ 79% Coupon App Downloaders at the right time, and in the right place—including at the very moment and point of purchase. The potential power of mobile is further magnified Groupon when you consider that smartphone users spent most of the time on social networking applications, like Facebook, when interacting with their devices. The term “So-Lo-Mo” (for social, local, mobile) has been coined to refer to this opportunity. The insights presented below were collected from a survey of nearly 79% Groupon 5,000 respondents 13+ who have downloaded an application to their Living device in the past 30 days. 48% Social Deals Living So-Lo-Mo 48% Social Deals Whether Used Deal-of-the-Day Websites Q3 2011, Nielsen Mobile Applications Playbook, Past 30 Day Discount/ 9% Yelp Daily Deals Coupon App Downloaders So-Lo-Mo Whether Used Deal-of-the-Day Websites Q3 2011, Nielsen Mobile Applications Playbook, Past 30 Day Discount/ 7% BuyWithMe Daily Deals 9% Yelp NO Coupon App Downloaders 13% 5% 7% BuyWithMe Other NO 13% 4% 87% Groupalia 5% Other YES 2% Jasmere.com 4% 87% 1% Groupalia YES 1% Weforia 2% Jasmere.com Group Swoop 1% 1% Weforia Group Swoop 20 Source: Nielsen Source: Nielsen 21
  • 12. SO-LO-MO SAVES A MARRIAGE: (Hypothetical example for illustrative purposes only) How Bob scored a last minute anniversary present and celebratory DINNER He checks Groupon for coupons to dinner armed with his smartphone and a few key mobile apps. go to dinner He asks his wife’s closest friends for help: a gift and romantic dinner are a must. Groupon is the 8th most used application on Apple iOS, 22 percent of users 18+ visited it in the last GIFT 30 days and 12.7 percent Shopkick is a mobile retail on Android1 app and shopping rewards network. He launches Yelp to check restaurant reviews Heads to the nearest department store and collects Shopkick points Active reach of Yelp on Android is 6.5 (called kicks) just by walking in the store percent and 11.6 48 percent of He makes a percent for Apple mobile shoppers take reservation using users 1 Overwhelmed by the options at the store, he takes pictures of a product Open Table pictures of several accessories and texts his wife’s friends and send details to friends 18 percent of 35-44 and family while at a year-olds with an store or mall 2 Android device have used the Barcode They give a thumbs up Scanner app in the for a handbag and scarf past 30 days, this is In the past 30 days, 10.2 HAPPY WIFE TWEETS more than the 14 percent of those 18+ utilized percent of those 25-34 He scans the barcodes on the products to make sure the price is reasonable ShopKick on their iPhone ABOUT THE BEST HUSBAND and 12 percent of EVER AND RAVES ABOUT THE devices, while 4.5 percent did those 18-24 who have on their Android phones1 ROMANTIC RESTAURANT done the same BOB RECOMMENDS SHOPKICK He completes VIA HIS FACEBOOK STATUS AND He is directed to an eBay link where the the purchase Uses Shopkick's new "buy and collect" program (links your price of the handbag is cheaper credit/debit card once and pay as usual with your Visa card), to TELLS BILL TO USE IT FOR HIS in-store WIFE’S UPCOMING BIRTHDAY purchase the handbag and banks even more kicks He uses the eBay mobile application to complete the transaction Uses the “kicks” collected to get a discount on the scarf 17 percent of 34-54 year-olds used eBay Mobile in the last 30 days1 22 Source: Nielsen Source: Nielsen 23
  • 13. AS DEVICE CAPABILITIES EVOLVE, SO DO YOUNGER GROUPS MESSAGE THE MOST, THE WAYS IN WHICH PEOPLE INTERACT BUT OLDER SEGMENTS SHOW THE DERS THROUGH THEIR PHONES GREATEST GROWTH According to Nielsen’s quarterly panel of more than 65,000 post-paid ay App Downloaders Those 24 and under send and receive the greatest volume of messages, mobile phone subscribers, 81 percent of today’s mobile phone users have and this trend has remained consistent over time. However, older folks are sent or received messages in the last 30 days. In 2009, that figure was the fastest growing segment and have shown consistent growth overtime. 63% 75 percent. Actual usage data is gathered from post-paid mobile phone subscribers and represent a monthly average of voice minutes used or Compared to 2009, the number of messages sent and received has more than doubled for those 55+. 53% messages sent and received. 61% Women are heavier mobile phone users than men Number of messages sent and received in the last 30 days Q3 2011, Customer Value Metrics when it comes to voice usage and messages, and this has remained consistent overtime. 13-17 18-34 35-55 55+ % Change from 2009 Voice minute and message usage by gender Q3 2011, Customer Value Metrics 3729 3417 6% 2009 2011 3211 2842 2518 54% voice minutes used 861 Across genders, voice minute usage has decreased by 679 -12% 771 605 1848 954 1143 77% 647 231 173 messages sent and received 99 134% 593 420 Q3 2009 Q3 2010 Q3 2011 +35% 802 604 +44% Source: Nielsen iOS APP STORE 24 Source: Nielsen Source: Nielsen 25
  • 14. GLOBAL MOBILE SNAPSHOT U.S.: 49% of UK: Germany: Poland: China: Russia smartphone Smartphones: 30% of mobile Top smartphone 35 percent of Thailand: 40% of users mobile users use owners frequently 38% Penetration users aged 16+ own feature: Calendar More women (56%) received advertising mobile internet, use devices 23.7 mean number smartphones, 85% (90% of all users)4 own smartphones via text messages4 amounting to simultaneously of apps4 of them are than men (44%)4 318 million while shopping1 touchscreen4 connected users7 Argentina: Turkey: India: Brazil: Egypt: 33% of Kuwait: South Africa: Top smartphone Time Spent on Indonesia: smartphones and Smartphone sales those 16–19 used 41% of smartphone smartphones: 2.5 hours Over half of feature: Recording 96% of smartphone multimedia phones grew 165% in 2011 mobile internet for video (85% of those users are 24–34, 26% per day and per user, 45–54 year users have a represent 60 percent and represent 5.8% social networking, 16–24, 75% of those are 16–24 and 23% less than a quarter olds act on pre-paid plan4 of the market3 of new devices while only 5% of 25–44 and 61% of are 35–444 on calls and messages, mobile ads5 sold2 those 45+ have4 those 45+)4 40 percent online6 26 Source: Nielsen Source: Nielsen 27
  • 15. FOOTNOTES PAGE(S) 4 Nielsen, U.S. Mobile Insights, National (Q3 2009) 20-21 Nielsen, Applications Playbook (Q3 2011). Nielsen’s Applications Playbook Q3 2011 is based on a survey of 4,705 mobile subscribers who reported having downloaded a mobile app in the past 5 Nielsen, U.S. Mobile Insights, National (Aug-Oct 2011) 30 days. The respondents completed an online, self-administered survey in September and early October 2011. 6 Nielsen, U.S. Mobile Video Survey (Q3 2011) 22-23 Nielsen, Smartphone Analytics, Device Metering Data (Sept 2011). Nielsen analyzed mobile 7 Nielsen, U.S. Mobile Insights, National (Q3 2011) usage data within the past 30 days from its proprietary device meters on the smartphones of the thousands of consumer panelists 18 years and older who agreed to be part of Nielsen’s 8-9 Nielsen, U.S. Mobile Insights, National (Aug-Oct 2011) ongoing Smartphone Analytics research. 10-11 Nielsen, U.S. Mobile Insights, National (Aug-Oct 2011) The Mobile Shopping Framework Study (June 2010). Syndicated report based on a survey of 8,384 Internet shoppers ages 13-64. 12-13 Nielsen, Smartphone Analytics, Device Metering Data (Sept 2011). Nielsen analyzed mobile usage data within the past 30 days from its proprietary device meters on the smartphones 24-25 Nielsen, Customer Value Metrics (Q3 2011). of the thousands of consumer panelists 18 years and older who agreed to be part of Nielsen’s ongoing Smartphone Analytics research. 26-27 1. U.S.: Nielsen, Mobile Connected Device Report (Q3 2011). Nielsen’s Mobile Connected Device Report is based on a survey of 7,692 respondents who own a Tablet, e-Reader, Portable 14-15 Nielsen, Applications Playbook (Q3 2011). Nielsen’s Applications Playbook Q3 2011 is based on Media Player, Smartphone, or Netbook. The respondents completed an online, a survey of 4,705 mobile subscribers who reported having downloaded a mobile app in the past self-administered survey in September and early October 2011. 30 days. The respondents completed an online, self-administered survey in September and 2. Brazil: Q1 2011, Nielsen Mobile Retail Index early October 2011. 3. Argentina:Q3 2011, Nielsen Mobile Retail Index 4. United Kingdom, Germany, Poland, Russia, Egypt, Turkey, Kuwait, Thailand 16-17 Nielsen, Smartphone Analytics, Device Metering Data (Sept 2011). Nielsen analyzed mobile and Indonesia: Q3 2011, Nielsen Smartphone Insights usage data within the past 30 days from its proprietary device meters on the smartphones 5. South Africa: 2011, Nielsen Mobile Insights (Base = those who use mobile phones n=1965) of the thousands of consumer panelists 18 years and older who agreed to be part of Nielsen’s 6. India: July 2011-Dec 2011, Nielsen Smartphone Analytics, Device Metering Data ongoing Smartphone Analytics research. 7. China: July 2011, China Internet Network Information Center 18 Nielsen, Applications Playbook (Q3 2011). Nielsen’s Applications Playbook Q3 2011 is based on a survey of 4,705 mobile subscribers who reported having downloaded a mobile app in the past 30 days. The respondents completed an online, self-administered survey in September and early October 2011. 19 Nielsen, Smartphone Analytics, Device Metering Data (Sept 2011). Nielsen analyzed mobile usage data within the past 30 days from its proprietary device meters on the smartphones of the thousands of consumer panelists 18 years and older who agreed to be part of Nielsen’s ongoing Smartphone Analytics research. Copyright © 2011 The Nielsen Company. All rights reserved. Nielsen and the Nielsen logo are trademarks or registered trademarks of CZT/ACN Trademarks, L.L.C. Other product and service names are trademarks or registered trademarks of their respective companies. 11/4136 28 29