The document provides instructions for using a school's web help desk. It instructs users to open the help desk assistant icon, login using their computer login credentials, enter their phone number and school location, select a request type and provide details of the issue, and submit the request. Upon submission, a confirmation message and email will be received.

1. Web Help Desk
User Instructions
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2. Helpdesk Assistant Icon
• Open the Helpdesk
Assistant icon from
the desktop of your
computer or laptop.
• The window you see
on this page will
open.
• Click the Web Help
Desk link.
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3. • Login to Web Help Desk
using the same login
information used to login to
your computer or email.
• Enter your phone number
• Choose your School location
using the drop-down menu
• ****Note: Please do not
enter a secondary email
address
• Click SAVE
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4. • A message
appears to let
you know your
profile was
saved.
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5. • Click the
REQUESTS icon
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6. • Select REQUEST TYPE
drop-down menu and
the sub-menu items
that apply to your
problem.
• Type specific problem
information in the
REQUEST DETAIL field
• Enter your ROOM
NUMBER (required)
• Click SAVE
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7. • This message
appears to
confirm your
request was
submitted
successfully.
• You will also
receive an email
confirmation in
your Outlook
inbox.
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