By 222 social workplace
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#OTCW 4 big shifts, a fundamental concept, 3 case studies and a product
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By 222 social workplace
- 1. BY – 222 Improving productivity and outcomes with Social Workplace Deb Lavoy dlavoy@opentext.com @deb_lavoy
- 2. a social collaboration tool that helps groups of people to form, think and act as a team. Open Text Social Workplace
- 3. 4 big shifts 1 fundamental concept 3 Illuminating use cases And a product
- 5. Improving Productivity and outcomes with Social Collaboration Deb Lavoy Dlavoy@opentext.com @deb_lavoy
- 6. Moving from a world of equilibrium to a world of constant flux. Companies must move from scalable efficiency to scalable learning and performance. - Hagel and Brown, Deloitte/Harvard Business Review VERY HIGHLY RECOMMENDED: http://www.youtube.com/watch?v=B4FPH-Oo1iM Other people talking about big shifts
- 7. messy “They are messy, devious, and reactive, i.e. they fight back when you try to "resolve" them.” - Tom Ritchie Complexity: Wicked Problems Can’t define em, break em down, or tackle them alone.
- 8. Explicit Organizational Explicit Cross Functional Ad Hoc Cross Functional Explicit Cross Organizational Spontaneous Cross Functional Trans-organizational Need for speed Complexity Teams: a broader concept
- 9. Work will become less routine. People will "swarm" more often and work solo less. They will work with others with whom they have few links. Teams will include people outside the control of the enterprise. Work will be both ad hoc and urgent, requiring dynamic and spontaneous real-time results. Gartner: http://www.gartner.com/it/page.jsp?id=1416513 Gartner: Changes in the Nature of Work, 2010-2020
- 10. A team with a bit of sense and technology can consistently outperform a genius and the world’s most powerful computer http://blogs.hbr.org/hbr/mcafee/2010/02/like-a-lot-of-people.html Teams can solve wicked problems.
- 11. 1. Social Sensitivity 2. Even distribution of contributions
- 12. plan execute review learn The way we were
- 16. How do we do? Encourage and support formation and work of ad hoc teams Maintain ambient awareness Constantly build and leverage existing expertise and work Leverage social collaboration
- 22. a social collaboration tool that helps groups of people to form, think and act as a team. Open Text Social Workplace
- 23. Social Workplace • An out of the box application • Secure and governed • Integrated with Content Server • Scalable – 250K+ users • A great user experience • Available in the Cloud • Mobile: iPhone and Blackberry
- 25. People will use it when its easier to use than not to.
- 26. 3 Illuminating use cases
- 27. Multilateral Organizations Copyright © Open Text Corporation 2008 - 2010. All rights reserved. Slide 27 The G-20 Summit United Nations Global Sustainability Panel Commonwealth Secretariat Young Entrepreneurs Francophonie Public service without borders
- 28. Copyright © Open Text Corporation 2008 - 2010. All rights reserved. Slide 28 Challenges High level government officials across the globe What is the latest on the agenda? The paper? Feedback on feedback from 20 delegates Limited IT resources Security matters Tight timeframes
- 29. Solved Ease of use 3-week deployment Shared workspaces Connections to other communities SecurityCut complexity! Program continued
- 30. Strategic Client Relationships Copyright © Open Text Corporation 2008 - 2010. All rights reserved. Slide 30 Law firms Consulting Agencies Advertising and Marketing Banking Financial advisors
- 32. Copyright © Open Text Corporation 2008 - 2010. All rights reserved. Slide 32 Client What’s the status? Where’s the latest? Is anything happening? Did you get my question? I need info right now and its midnight! Who can help me if you’re out? Will the team still have everything for our next project? What if there’s turnover at your company?
- 33. Copyright © Open Text Corporation 2008 - 2010. All rights reserved. Slide 33 Consultant Build customer confidence. Offer excellent, constant service – while maintaining reasonable workloads. Make it as convenient as possible to work with you. Save time! Act in a coordinated fashion, build on last year’s project. Deal gracefully with team transitions.
- 34. Solved Ease of use 3-week deployment Shared workspaces Connections to other communities Security Constant, convenient Access to identical info. Information stays in context so team transitions gracefully Usability means no training needed for customers and light users Customer can always find out the latest End of endless email trails Consistent expectations High Expectations:
- 35. Organizational Effectiveness Copyright © Open Text Corporation 2008 - 2010. All rights reserved. Slide 35 Technology R&D Mergers and restructures government Military and intelligence
- 37. Easy to find work and expertise Enables urgent responses to urgent issues Easy for teams to form and connect People understand each other and can work together
- 38. A community is a common operating picture.
- 39. Using Communities Teams Clients Projects Issues Partners Copyright © Open Text Corporation 2008 - 2010. All rights reserved. Slide 39
- 40. Search + Ambient Awareness Ensuring Like finds Like
- 41. Search
- 43. Supports an effective organization Enables Teams Hard Problems Compounding capabilities Form Organize Aggregate Align Stakeholders Ambient Awareness Identify Expertise Capture work, and make it findable Resources appear as needed Expert Search, Ambient awareness Iterate Deliberate Deliver
- 44. Its Mobile Fully functional iPhone and Blackberry clients. Secure, encrypted transfers. No resident data.
- 46. A new model for Enterprise: Easy Easy to Buy: Runs in most environments. Integrated with Content Server. Easy to Own: “Shrink-wrapped”: deploys quickly, minimal configuration, self-provisioned, high adoption, simple upgrades. Easy to Use: Zero-click, web 2.0 usability. Minimal training, high satisfaction. Slide 46Copyright © Open Text Corporation 2008 - 2010. All rights reserved.
- 47. What could you do, if there were no barriers?
- 48. Call me, beep me Twitter @Deb_Lavoy On Linked In/Facebook Debra Louison Lavoy Email: dlavoy@opentext.com
Notes de l'éditeur
- That means going from this – where you don’t know if everyone’s thought bubble has the same stuff or not
- To this. When you have a common view of the issues, then you can have meaningful discussion and input – you aren’t spending your time chasing the tail of defining the terms, priorities, perspectives or issues. There are several methodologies for doing this in the literature – I’m not 100% sold on any one of them. It does take work, and it does pay off. Technology helps (I like to talk about collaborative technologies).
- Social media tools capture little things. These little things are valuable. They contain tacit knowledge. And that knowledge is now accessible.