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Implementing an HRIS at Flextronics: A Global Journey
    Debi Hirshlag
    September 2010


Design. Build. Ship. Service.
The Partnership




                  2
Setting the Context: Where We Are So Far


                       Records Added
      Location(s)                       Go Live Date
                         at Go Live


     US/Canada            15,000         May 2009

       Mexico             30,000        March 2010

   China Pilot/India      57,000         July 2010

             Today – 107,000+ Active Records



                                                       3
Getting Started: Selecting the Core HR Project Team


                               HRIS Implementation
                Role               Experience
    HR Executive Sponsor     None
    HR Project Sponsor       None
                              o e
    HR Project Lead          None
    Change Management Lead
        g      g             None
    HRIS Lead                Outsourced SAP
    Testing Lead             Outsourced SAP




                                                      4
Getting Started: Kicking off the Project



 Project Team Introductions

 Show Sponsorship

 Global Design




                                           5
Getting Started: Global Design

First Meeting
Pre Work: Inventory Country-Specific
                  y       y p
Business Processes

Out-of-the-Box Workday Review

Lean Training

Detailed Business Process Reviews




                                       6
Getting Started: Global Design

Second Meeting

 Review Workday Process Suggestions

 Discuss and Debate

 Home-Country Reviews

 Vote and Note




                                      7
Change Management is Hard




  Generating Excitement!




                            8
Change Management is Hard




  Changing Mindsets
    • Human Resources
    • Managers
    • Employees




                            9
Change Management is Hard




   Learning Workday
    Versus Learning
  Business Processes




                            10
Change Management is Hard


 Post-Implementation
 Support




                            11
If You Remember Nothing Else


      Choose your project team carefully (but with an open mind)


      Match your project plan to the context you’re given


      Ensure (and demonstrate) sponsorship


      Take a firm (but appropriate) stance in global design


      Know HR isn’t always a supporter
                        y      pp

      People change is difficult; know your stakeholders and customize your
      change plan


                                                                              12
What’s Next?

              Phase Three                      Phase Four
      23 Countries + Rest of China
                                        Global HR Process
      55 Sites                          Implementations
      18 Languages
                                        Dashboard and Metrics
      100,000 workers
      4 G Lives
        Go                              Fully
                                        F ll Implement Workda
                                                       Workday
      1 Year (Sept 2010 to Sept 2011)   Functionality




                                                                 13
Questions?


Design. Build. Ship. Service.                14

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  • 1. Implementing an HRIS at Flextronics: A Global Journey Debi Hirshlag September 2010 Design. Build. Ship. Service.
  • 3. Setting the Context: Where We Are So Far Records Added Location(s) Go Live Date at Go Live US/Canada 15,000 May 2009 Mexico 30,000 March 2010 China Pilot/India 57,000 July 2010 Today – 107,000+ Active Records 3
  • 4. Getting Started: Selecting the Core HR Project Team HRIS Implementation Role Experience HR Executive Sponsor None HR Project Sponsor None o e HR Project Lead None Change Management Lead g g None HRIS Lead Outsourced SAP Testing Lead Outsourced SAP 4
  • 5. Getting Started: Kicking off the Project Project Team Introductions Show Sponsorship Global Design 5
  • 6. Getting Started: Global Design First Meeting Pre Work: Inventory Country-Specific y y p Business Processes Out-of-the-Box Workday Review Lean Training Detailed Business Process Reviews 6
  • 7. Getting Started: Global Design Second Meeting Review Workday Process Suggestions Discuss and Debate Home-Country Reviews Vote and Note 7
  • 8. Change Management is Hard Generating Excitement! 8
  • 9. Change Management is Hard Changing Mindsets • Human Resources • Managers • Employees 9
  • 10. Change Management is Hard Learning Workday Versus Learning Business Processes 10
  • 11. Change Management is Hard Post-Implementation Support 11
  • 12. If You Remember Nothing Else Choose your project team carefully (but with an open mind) Match your project plan to the context you’re given Ensure (and demonstrate) sponsorship Take a firm (but appropriate) stance in global design Know HR isn’t always a supporter y pp People change is difficult; know your stakeholders and customize your change plan 12
  • 13. What’s Next? Phase Three Phase Four 23 Countries + Rest of China Global HR Process 55 Sites Implementations 18 Languages Dashboard and Metrics 100,000 workers 4 G Lives Go Fully F ll Implement Workda Workday 1 Year (Sept 2010 to Sept 2011) Functionality 13