11. When Should I Care?
✤
Orchestrating web services
✤
Coordinating manual activities
✤
Combining those together
✤
Integrating rules and services
✤
When processes might change
12. Benefits of BPM (biz)
✤ Efficiency, effectiveness, agility
✤ Analysis and articulation
✤ Measurement
✤ Improvement
✤ Automation
13. Benefits of BPM (tech)
✤ Separation of concerns
✤ Middleware
✤ Manual task events
✤ Audit trail