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Similaire à 스마트워크가 무엇을 변화시키나
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스마트워크가 무엇을 변화시키나
- 1. IBM CONFIDENTIAL 가 무엇을 변화시키나 ?스마트워크 - 개인과 기업의 변화 - about.me/dhkim 김도현 과장 – dhk@kr.ibm.com IT Specialist, IBM Collaboration Solutions
- 2. 1. 생각의 전환 – 왜그럴까 ? 2. 스마트워크 목표와 전략은 ? 3. 스마트워크는 구체적으로 어떤 모습일까 ? 4. 왜 IBM 협업 솔루션 인가 ? Agenda
- 3. 생각의 전환 – 왜그럴까 ? 사무실에서 일이 안 되는 이유는 무엇일까 ? – Jason Fried http://www.ted.com/talks/jason_fried_why_work_doesn_t_happen_at_work.html • 회사에선 직원들의 업무환경을 제공하기 위해 사무실에 많은 투자를 함 ( 빌딩임대 , 유지비용 , 컴퓨터 , 사무기 기 , 책상 , 업무용 소프트웨어 , 인터넷 연결 ) • 하지만 실제중요한 업무를 처리해야할 때엔 .. 1. 사무실이 아닌 다른 장소에서 업무 2. 이동수단 ( 비행기 , 기차안 ) 내 에서 업 무 3. 오전 또는 심야시간에 업무 => 방해받지 않는 공간 및 시간 • 사무실에서 회의 및 조직 관리를 위한 업 무 방해가 존재 • 업무는 수면과 같음 . 방해받지 않은 시 간이 필요 ! • Jason Fried 의 3 가지 제안 1. 침묵의 반나절 보내기 -> 집중일처리 2. 수동적의사소통활용 -> 비자발적 방해
- 4. 스마트워크 목표와 전략은 ? • 왜 지금 스마트워크를 해야하는가 ? • 스마트디바이스 , 인터넷 , 무선인프라 및 소프트 웨어 지원 • 블루칼라의 감소와 화이트칼라의 증가 • 다양한 임직원들의 세대 공존 • 한국의 생산성 세계 최저수준 ( 워크하드 ) • => 개인과 조직의 창의성을 통한 생산성 제 고 • 워크스마트 실천 영역 • 공간관리 혁신 • 업무방식 혁신 • 지식관리 혁신 • 성과관리 혁신 • 시간관리 혁신 • 창의기반 생산성향상 5 가지 요 인 강화 • 의사소통 학습 • 자유 & 자율성 • 성과보상 • 본질집중 • 리스크감수화 혁신 삼성경제연구소 워크스마트 실천전략연구에서 본 목표와 전략은 ? 출처 : 삼성경제연구소 www.seri.org [ 목표 ] [ 전략 ]
- 5. 스마트워크는 구체적으로 어떤 모습일까 ? IBM – 소셜네트워크 및 모바일을 통한 이메일 대체 http://www.outsidetheinbox.eu/en 공간관리 혁 신 업무방식 혁 신 지식관리 혁 신 성과관리 혁 신 시간관리 혁 신
- 6. 스마트워크는 구체적으로 어떤 모습일까 ? 호주통계청 – 효율적인 지식관리 및 협업 • 호주통계청 • 700 개 분야의 3,200 명의 직원과 , 40,000 명의 임시직이 함께 운영 • 호주내 9 개의 오피스소 • 기존 컨텐츠 관리의 문제점 • 지식이 너무 세부적으로 나뉘어짐 • 정보를 찾기 힘듬 • 외부 기관과의 공동연구 및 협업을 제공 하지 못함 • IBM 협업 솔루션기반 스마트워크 도입후 효과 • 90% 의 직원이 사용경험 • 블로그를 통한 컨텐츠 생산성 증가됨 • 위키를 통해 문서수정작업 효율이 증가됨 • 커뮤니티를 활용하는 협업 증가됨 • 새로운 직원들이 투입시 높은 교육성과 보 임 공간관리 혁 신 업무방식 혁 신 지식관리 혁 신 성과관리 혁 신 시간관리 혁 신
- 7. 공간관리 혁 신 업무방식 혁 신 지식관리 혁 신 성과관리 혁 신 시간관리 혁 신 스마트워크는 구체적으로 어떤 모습일까 ? Russell’s Convenient Store – 클라우드를 이용한 업무 • Russell’s Convenient Store • 미국내 24 개의 지점을 운영 , 매일 15,000 명의 고 객 대응 • 주요 업무 • 팀별 보고 : 영업 및 마케팅보고를 온라인 미팅으로 대체 • 새로운 매장 오픈 : 빌딩 관리자 , 지사 및 공급자와 의 실시간 협업 • 매장 리모델링 : 약 3 개월의 외부 기술자와의 프로 젝트 진행 • 이메일협업 방식의 문제점 • 이메일로 커뮤니케이션시 중요한 이슈를 한눈에 확인 하기 어려움 • 이메일로 첨부 문서로 전달시 최신버젼관리 어려움 . • 프로젝트시 히스토리를 알기 어려움 • IBM 협업 솔루션기반 스마트워크 도입후 효과 • 출장비용을 매년 33% ($30,000) 절약 • 우편비용을 50% 절감
- 8. 스마트워크는 구체적으로 어떤 모습일까 ? http://www.youtube.com/watch?v=2jWh2EvHVag 3M – 전세계와 함께하는 협업 • 3M • 소비재 및 전자 헬스케어 , 안전용품등 다양한 사업분야음 • 7 만 5 천명이 근무 . 세계 65 개국 회사 , 35 개국 생산 및 연구소 • 2009 년 IBM 소셜기반 협업솔루션 (Connections) 도입 • 협업프로젝트 모델 • 다양한 조직 및 분야에서 커뮤니케이션 속도와 정확성을 통해 여러사람이 하나의 목표를 가지 고 달성 할수있음 . • 직원들이 주도적으로 활동하고 협업할 수 있는 환 경을 제공 • 직원들의 업무 만족도 또한 능력향상을 위해 또 그들의 목적을 달성하게끔 유도하도록 하는방식 제공 • IBM 협업 솔루션기반 스마트워크 도입후 효과 • 소셜기반의 협업이 3M 의 실제 비즈니스 환경에 공간관리 혁 신 업무방식 혁 신 지식관리 혁 신 성과관리 혁 신 시간관리 혁 신
- 9. 왜 IBM 협업 솔루션 인가 ? In t e g r a t in g C o n n e c t in g C o m m u n ic a t in g M e s s a g in g O n P r e m is e s / A p p lia n c e C lo u d / O f f P r e m is e s H y b r id 스마트워크를 위한 최적의 그림
- 10. 왜 IBM 협업 솔루션 인가 ? Collaboration foundation E-mail, calendar, contacts Collaboration in context Seamless, uninterrupted workflow Advanced collaborative capabilities Instant messaging, personal content library, office productivity tools Open application development Fully extensible, standards-based Universal access Remain productive regardless of location Proven, reliable infrastructure Security-rich, high availability, simple upgrades Rich clients Browser Mobile & Tablet the client the server On-line/ Off-line 스마트워크의 시작 Lotus Notes / Domino
- 11. 왜 IBM 협업 솔루션 인가 ? 스마트워크 업무의 통합
- 12. 인터넷 익스플로러 뿐만 아니라 전세계 많은 사용자 들이 사용하는 파이어폭스 , 사파리 브라우저 지원 MS Windows OS 및 MS 오피스 , MS 아웃룩 환경과 연동 서비스 제공 윈도우 모바일 환경 뿐만 아니라 블랙베리 , 심비안 , 애플아이폰등 다양한 스마트폰 환경 지원 MS Windows OS 외 레드햇 , 수세 , 매킨토시등 다양한 사용자 OS 환경 지원 통합 사용자 업무 환경 왜 IBM 협업 솔루션 인가 ? 구축 환경 제약없는 서비스 제공
- 13. Home page See what's happening across your social network Blogs Present your own ideas, and learn from others Communities Work with people who share common roles and expertise Files Post, share, and discover documents, presentations, images, and more Micro-blogging Reach out for help your social network Profiles Find the people you need Wikis Create web content together Social Analytics Discover who and what you don’t know via recommendations Activities Organize your work and tap your professional network Bookmarks Save, share, and discover bookmarks Forums Exchange ideas with, and benefit from the expertise of others IBM Connections 어플리케이션 왜 IBM 협업 솔루션 인가 ? 소셜협업 IBM Connections 의 기능을 부분 제공
- 14. 왜 IBM 협업 솔루션 인가 ? IBM Connections 의 프로파일
- 15. 왜 IBM 협업 솔루션 인가 ? IBM Connections 의 파일
- 16. 왜 IBM 협업 솔루션 인가 ? IBM Connections 파일과 Lotus Notes 통합
- 17. 왜 IBM 협업 솔루션 인가 ? IBM Connections 파일과 Lotus Notes 통합
- 18. 왜 IBM 협업 솔루션 인가 ? IBM Connections 파일과 Lotus Notes 통합
- 19. 왜 IBM 협업 솔루션 인가 ? IBM Connections 프로파일과 Lotus Notes 통합
- 20. Open Application Model Increased end-user productivity Flexible solution selection Accelerated deployment and updates Simplified collaboration environment integrating messaging, social collaboration, unified communications, and applications Attention management, social analytics features Flexible user access options (mobile, web, desktop) Choice of delivery models for key functions Choice of capabilities based on loosely coupled modular architecture Hybrid delivery Thin clients Standardized integration framework Inclusive application model Open foundation technologies Increased standardization and reuse 왜 IBM 협업 솔루션 인가 ? IBM 의 차세대 스마트워크 환경 비젼
- 21. open standards webui embedded experiences security aggregator toolkit mobile first 왜 IBM 협업 솔루션 인가 ? IBM 의 차세대 스마트워크 환경 비젼
- 22. 왜 IBM 협업 솔루션 인가 ? http://sandbox.opensocial2.org:8080 차세대 개인 업무환경의 변화 모습 (Sample)
Notes de l'éditeur
- The goal of Lotus Notes and Domino is to provide organizations with a flexible and COMPREHENSIVE collaboration solution. This includes… A Proven, relative infrastructure built on IBM Lotus Domino. It’s security-rich, highly available, and highly scalable. We have customers deploying hundreds of thousands of Lotus Notes seats. We value investment protection with simple upgrades and backwards compatibility. Plus, you have choice and flexibility in HW and SW operation systems to deploy in the environments that make the most sense to you. Collaboration in context: Context is a key differentiator for collaboration tools. Contextual collaboration allows you to access the tools and resources you need within the context of the task at hand – so you’re presented with the choices and information you need, when you need them. No more flipping between applications. Closing one application before opening another. Less copy & paste. Your workflow become seamless, uninterrupted. It just makes sense. And, it increases your effectiveness. The foundation of an effective collaboration solution, of course, includes e-mail, calendar and contact management. That is a given. The Lotus solution is intuitive, easy to use and feature rich. Version 8 included a major refresh to Lotus Notes UI, while keeping the familiar Lotus Notes format, to provide a modern, Web-like look & feel. Context sensitive toolbars, conversation threads and collaboration history help increase employee efficiency. Advanced collaborative capabilities include capabilities beyond email, and often included with Lotus Notes and Domino at no additional charge. They are plugged-in or integrated in context to provide you with additional tools to increase productivity and effectiveness. Such items include integrated instant messaging and presence awareness, a personal content library, productivity tools for document/spreadsheet and presentation creation, RSS feeds, and widgets to name a few. These tools help you think, and reach, outside of your inbox! Built on an open-standards based platform, Lotus Notes and Domino provides a fully extensible, rapid application development environment. Our customers have thousands of mission critical collab and business apps built on the Lotus Notes and Domino platform. Customers can also create and deploy composite applications, also called business mashups, that integrate content from multiple backend systems into a single, intuitive user interface. Universal access allows your employees to remain as productive as possible regardless of location. Rich client (Notes), browser (DWA), and mobile device (Traveler and BP solutions) client access support provides the flexibility employees need to connect wherever they are. Plus, replication support for offline access allows employees to remain productive even when disconnected.
- Engaged - A Social Business connects people to expertise. It connects individuals – whether customers, partners or employees – as networks of people to generate new sources of innovation, foster creativity, and establish greater reach and exposure to new business opportunities. It establishes a foundational level of trust across these business networks and thus a willingness to openly share information, developing a deeper sense of loyalty among customers and employees. It empowers these networks with the collaborative, gaming and analytical tools needed to engage each other and creatively solve business challenges. Transparent - A Social business is always learning and therefore believes that it should remove unnecessary boundaries between experts inside the company and experts in the marketplace to allow your people and culture to reflect your brand and your values. It embraces the tools and leadership models that support capturing knowledge and insight from many sources allowing it to quickly sense changes in customer mood, employee sentiment, or process efficiencies. It utilizes analytics and social connections inside and outside the company to solve business problems and capture new business opportunities. Nimble - A Social Business leverages these social networks to speed up business, gaining real-time insight to make quicker and better decisions. It gets information to customers and partners in new ways - faster. Supported by ubiquitous access on mobile devices, new ways of connecting and working together in the Cloud and on open platforms, a Social Business turns time and location from constraints into advantages. Business is free to occur when and where it delivers the greatest value, allowing the organization to adapt quickly to the changing marketplace.
- Engaged - A Social Business connects people to expertise. It connects individuals – whether customers, partners or employees – as networks of people to generate new sources of innovation, foster creativity, and establish greater reach and exposure to new business opportunities. It establishes a foundational level of trust across these business networks and thus a willingness to openly share information, developing a deeper sense of loyalty among customers and employees. It empowers these networks with the collaborative, gaming and analytical tools needed to engage each other and creatively solve business challenges. Transparent - A Social business is always learning and therefore believes that it should remove unnecessary boundaries between experts inside the company and experts in the marketplace to allow your people and culture to reflect your brand and your values. It embraces the tools and leadership models that support capturing knowledge and insight from many sources allowing it to quickly sense changes in customer mood, employee sentiment, or process efficiencies. It utilizes analytics and social connections inside and outside the company to solve business problems and capture new business opportunities. Nimble - A Social Business leverages these social networks to speed up business, gaining real-time insight to make quicker and better decisions. It gets information to customers and partners in new ways - faster. Supported by ubiquitous access on mobile devices, new ways of connecting and working together in the Cloud and on open platforms, a Social Business turns time and location from constraints into advantages. Business is free to occur when and where it delivers the greatest value, allowing the organization to adapt quickly to the changing marketplace.
- Engaged - A Social Business connects people to expertise. It connects individuals – whether customers, partners or employees – as networks of people to generate new sources of innovation, foster creativity, and establish greater reach and exposure to new business opportunities. It establishes a foundational level of trust across these business networks and thus a willingness to openly share information, developing a deeper sense of loyalty among customers and employees. It empowers these networks with the collaborative, gaming and analytical tools needed to engage each other and creatively solve business challenges. Transparent - A Social business is always learning and therefore believes that it should remove unnecessary boundaries between experts inside the company and experts in the marketplace to allow your people and culture to reflect your brand and your values. It embraces the tools and leadership models that support capturing knowledge and insight from many sources allowing it to quickly sense changes in customer mood, employee sentiment, or process efficiencies. It utilizes analytics and social connections inside and outside the company to solve business problems and capture new business opportunities. Nimble - A Social Business leverages these social networks to speed up business, gaining real-time insight to make quicker and better decisions. It gets information to customers and partners in new ways - faster. Supported by ubiquitous access on mobile devices, new ways of connecting and working together in the Cloud and on open platforms, a Social Business turns time and location from constraints into advantages. Business is free to occur when and where it delivers the greatest value, allowing the organization to adapt quickly to the changing marketplace.
- Engaged - A Social Business connects people to expertise. It connects individuals – whether customers, partners or employees – as networks of people to generate new sources of innovation, foster creativity, and establish greater reach and exposure to new business opportunities. It establishes a foundational level of trust across these business networks and thus a willingness to openly share information, developing a deeper sense of loyalty among customers and employees. It empowers these networks with the collaborative, gaming and analytical tools needed to engage each other and creatively solve business challenges. Transparent - A Social business is always learning and therefore believes that it should remove unnecessary boundaries between experts inside the company and experts in the marketplace to allow your people and culture to reflect your brand and your values. It embraces the tools and leadership models that support capturing knowledge and insight from many sources allowing it to quickly sense changes in customer mood, employee sentiment, or process efficiencies. It utilizes analytics and social connections inside and outside the company to solve business problems and capture new business opportunities. Nimble - A Social Business leverages these social networks to speed up business, gaining real-time insight to make quicker and better decisions. It gets information to customers and partners in new ways - faster. Supported by ubiquitous access on mobile devices, new ways of connecting and working together in the Cloud and on open platforms, a Social Business turns time and location from constraints into advantages. Business is free to occur when and where it delivers the greatest value, allowing the organization to adapt quickly to the changing marketplace.
- The principles of Project Vulcan drive the choices, user experience and capability which we are building These in turn enable Exceptional Work Experiences through a number of specific results and directions shown here Productivity increases through being able to act from a consistent interface and by leveraging analytics to provide improved attention management and filtering Example: common homepage has a range of capabilities including river of news and embedded experiences Get up and running faster via cloud delivery of services, zero-install clients and services and capabilities which fit together more smoothly Example: security blueprints we're implementing across our products Compose your optimal solution through independence of delivery models and modular integration and consistency across services Example: first-class web and mobile clients Leverage open standards and consistent extensibility across products and delivery models to reduce the cost and increase the value of a wide range of extensions Example: SAML, OAuth and OpenSocial among others
- And that is what IBM Project Vulcan is all about; its about taking that which already exists, and making that excellent material, those market leading products, and making them better; creating the exceptional work experience. To get there, we needed to start some very vital initiatives. </LeadIn> <Commentary> Refer to the first three directly without significant commentary. Embedded Experiences requires a little more explanation as does the aggregator toolkit. Be clear that these are just some of the initiatives that Vulcan is working on, there are other efforts underway. </Commentary>