SlideShare une entreprise Scribd logo
1  sur  14
Gamification 
-Important elements- 
학번: 10981 
학과: 디지털콘텐츠학과 
성명: 이도현
Contents 
 Gamification 
 Elements of gamification 
- Reward 
- Status 
- Achievement 
- Assertiveness 
- Competition 
 Conclusion
Gamification? 
 Customer to focus on service to apply 
game’s funny 
technique to repeatedly use
Gamification’s elements 
 induce customer join and plunge 
customer Big Contribution 
→ Mechanism to Satisfy human’s 
Psychological Needs
-Reward- 
 Clarly and fairly give consideration 
about customer’s participation and 
effort 
 Reward to use virtual Goods 
→ Score, Item, Digital contents 
 Reward to use real Goods 
→ Discount Amount, Provide Gift
-example-
-status- 
 Numerical level or Gold / Silver 
typical status technique 
 Status technique to Satisfy parader 
Intentional discrimination by rank 
→ show gap by top rank 
→ Induce for customer to strive for 
upgrades
-Achievement- 
 provide Immediate results about 
committed effort 
 progress 
→ immediately show result 
 encourage user to effort 
 challenge/mission 
→ inspire new challenge desire 
 extend sense of accomplishment 
when success mission
-example-
-Assertiveness- 
 Express individuality through avatar 
and item 
 Express identity Through relation to 
SNS’s community active 
→ Group active ,Extend relation, 
Communication With Other user
-example-
-Competition- 
 System that reward cooperation or 
winning with other users in the 
competition 
 Stimulates fighting spirit and, 
uncertainty is increases by the 
others's intervention 
 Typical techniques 
→ Match, Share, Trade
-example-
Conclusion 
 gamification element combination  
change ‘custmoer’to‘fan’

Contenu connexe

Similaire à Gamification Elements for Customer Engagement

Customer Service Gamification
Customer Service GamificationCustomer Service Gamification
Customer Service GamificationSOCAP Florida
 
Human Focused Gamification - A Funifier Whitepaper
Human Focused Gamification - A Funifier WhitepaperHuman Focused Gamification - A Funifier Whitepaper
Human Focused Gamification - A Funifier WhitepaperAngelo Embuldeniya
 
How to Make Money in Premiums, Incentives and Recognition
How to Make Money in Premiums, Incentives and RecognitionHow to Make Money in Premiums, Incentives and Recognition
How to Make Money in Premiums, Incentives and RecognitionPaul Kiewiet MAS
 
Matching Price to Value: 3 Lessons in Monetization from Menlo Ventures
Matching Price to Value: 3 Lessons in Monetization from Menlo VenturesMatching Price to Value: 3 Lessons in Monetization from Menlo Ventures
Matching Price to Value: 3 Lessons in Monetization from Menlo Venturessaastr
 
The Gamification Buyer's Guide
The Gamification Buyer's GuideThe Gamification Buyer's Guide
The Gamification Buyer's GuideTechnologyAdvice
 
3radical Introduction to Mobile Gamification
3radical Introduction to Mobile Gamification3radical Introduction to Mobile Gamification
3radical Introduction to Mobile Gamification3radical
 
Demystifying Gamification by Chandar Pattabhiram, VP of Worldwide Marketing, ...
Demystifying Gamification by Chandar Pattabhiram, VP of Worldwide Marketing, ...Demystifying Gamification by Chandar Pattabhiram, VP of Worldwide Marketing, ...
Demystifying Gamification by Chandar Pattabhiram, VP of Worldwide Marketing, ...Tata Consultancy Services
 
Gamification in ERP training
Gamification in ERP trainingGamification in ERP training
Gamification in ERP trainingAdi Stephan
 
ROI - on Training WhitePaper.pdf
ROI - on Training WhitePaper.pdfROI - on Training WhitePaper.pdf
ROI - on Training WhitePaper.pdfHabib ur Rehman
 
Gamification: driving employee & customer loyalty, a telco scenario
Gamification: driving employee & customer loyalty, a telco scenarioGamification: driving employee & customer loyalty, a telco scenario
Gamification: driving employee & customer loyalty, a telco scenarioAnietie Akpan
 
A comprehensive guide to gamification
A comprehensive guide to gamification A comprehensive guide to gamification
A comprehensive guide to gamification Sruthi Malla
 
How to Turn a Data Driven Strategy into Dynamic Experiences
How to Turn a Data Driven Strategy into Dynamic ExperiencesHow to Turn a Data Driven Strategy into Dynamic Experiences
How to Turn a Data Driven Strategy into Dynamic ExperiencesHero Digital
 
Gamification
GamificationGamification
Gamificationhyo3942
 
Introduction to employee reward and recognition programmes
Introduction to employee reward and recognition programmes Introduction to employee reward and recognition programmes
Introduction to employee reward and recognition programmes Corporate Rewards
 
GethiredGlobal video resume strategy
GethiredGlobal video resume strategyGethiredGlobal video resume strategy
GethiredGlobal video resume strategyAshwinChhari
 
The Why and How of E-commerce Gamification with Examples
The Why and How of E-commerce Gamification with ExamplesThe Why and How of E-commerce Gamification with Examples
The Why and How of E-commerce Gamification with Examplesi95Dev
 

Similaire à Gamification Elements for Customer Engagement (20)

Customer Service Gamification
Customer Service GamificationCustomer Service Gamification
Customer Service Gamification
 
Human Focused Gamification - A Funifier Whitepaper
Human Focused Gamification - A Funifier WhitepaperHuman Focused Gamification - A Funifier Whitepaper
Human Focused Gamification - A Funifier Whitepaper
 
How to Make Money in Premiums, Incentives and Recognition
How to Make Money in Premiums, Incentives and RecognitionHow to Make Money in Premiums, Incentives and Recognition
How to Make Money in Premiums, Incentives and Recognition
 
Matching Price to Value: 3 Lessons in Monetization from Menlo Ventures
Matching Price to Value: 3 Lessons in Monetization from Menlo VenturesMatching Price to Value: 3 Lessons in Monetization from Menlo Ventures
Matching Price to Value: 3 Lessons in Monetization from Menlo Ventures
 
The Gamification Buyer's Guide
The Gamification Buyer's GuideThe Gamification Buyer's Guide
The Gamification Buyer's Guide
 
3radical Introduction to Mobile Gamification
3radical Introduction to Mobile Gamification3radical Introduction to Mobile Gamification
3radical Introduction to Mobile Gamification
 
Demystifying Gamification by Chandar Pattabhiram, VP of Worldwide Marketing, ...
Demystifying Gamification by Chandar Pattabhiram, VP of Worldwide Marketing, ...Demystifying Gamification by Chandar Pattabhiram, VP of Worldwide Marketing, ...
Demystifying Gamification by Chandar Pattabhiram, VP of Worldwide Marketing, ...
 
Gamification in ERP training
Gamification in ERP trainingGamification in ERP training
Gamification in ERP training
 
ROI - on Training WhitePaper.pdf
ROI - on Training WhitePaper.pdfROI - on Training WhitePaper.pdf
ROI - on Training WhitePaper.pdf
 
LevelsPro Overview
LevelsPro OverviewLevelsPro Overview
LevelsPro Overview
 
Gamification: driving employee & customer loyalty, a telco scenario
Gamification: driving employee & customer loyalty, a telco scenarioGamification: driving employee & customer loyalty, a telco scenario
Gamification: driving employee & customer loyalty, a telco scenario
 
A comprehensive guide to gamification
A comprehensive guide to gamification A comprehensive guide to gamification
A comprehensive guide to gamification
 
How to Turn a Data Driven Strategy into Dynamic Experiences
How to Turn a Data Driven Strategy into Dynamic ExperiencesHow to Turn a Data Driven Strategy into Dynamic Experiences
How to Turn a Data Driven Strategy into Dynamic Experiences
 
Lead nurturing success factors
Lead nurturing success factorsLead nurturing success factors
Lead nurturing success factors
 
Gamification
GamificationGamification
Gamification
 
Introduction to employee reward and recognition programmes
Introduction to employee reward and recognition programmes Introduction to employee reward and recognition programmes
Introduction to employee reward and recognition programmes
 
GethiredGlobal video resume strategy
GethiredGlobal video resume strategyGethiredGlobal video resume strategy
GethiredGlobal video resume strategy
 
Stars Performance Suite
Stars Performance SuiteStars Performance Suite
Stars Performance Suite
 
Business Gamification: case studies
Business Gamification: case studies Business Gamification: case studies
Business Gamification: case studies
 
The Why and How of E-commerce Gamification with Examples
The Why and How of E-commerce Gamification with ExamplesThe Why and How of E-commerce Gamification with Examples
The Why and How of E-commerce Gamification with Examples
 

Dernier

FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756dollysharma2066
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis:  Simple Linear Regression Multiple Linear RegressionRegression analysis:  Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRavindra Nath Shukla
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with CultureSeta Wicaksana
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangaloreamitlee9823
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...amitlee9823
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Roland Driesen
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityEric T. Tung
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...anilsa9823
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...amitlee9823
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...lizamodels9
 

Dernier (20)

FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis:  Simple Linear Regression Multiple Linear RegressionRegression analysis:  Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 

Gamification Elements for Customer Engagement

  • 1. Gamification -Important elements- 학번: 10981 학과: 디지털콘텐츠학과 성명: 이도현
  • 2. Contents  Gamification  Elements of gamification - Reward - Status - Achievement - Assertiveness - Competition  Conclusion
  • 3. Gamification?  Customer to focus on service to apply game’s funny technique to repeatedly use
  • 4. Gamification’s elements  induce customer join and plunge customer Big Contribution → Mechanism to Satisfy human’s Psychological Needs
  • 5. -Reward-  Clarly and fairly give consideration about customer’s participation and effort  Reward to use virtual Goods → Score, Item, Digital contents  Reward to use real Goods → Discount Amount, Provide Gift
  • 7. -status-  Numerical level or Gold / Silver typical status technique  Status technique to Satisfy parader Intentional discrimination by rank → show gap by top rank → Induce for customer to strive for upgrades
  • 8. -Achievement-  provide Immediate results about committed effort  progress → immediately show result  encourage user to effort  challenge/mission → inspire new challenge desire  extend sense of accomplishment when success mission
  • 10. -Assertiveness-  Express individuality through avatar and item  Express identity Through relation to SNS’s community active → Group active ,Extend relation, Communication With Other user
  • 12. -Competition-  System that reward cooperation or winning with other users in the competition  Stimulates fighting spirit and, uncertainty is increases by the others's intervention  Typical techniques → Match, Share, Trade
  • 14. Conclusion  gamification element combination  change ‘custmoer’to‘fan’