Art of communication

The Art Of Communication Presented By DRAFT

Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is Communication? ,[object Object],A process by which information is exchanged between individuals through a common system of symbols, signs or behavior ,[object Object],[object Object],[object Object]

Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information

Communication Cycle ,[object Object],The Sender The Message The Channel The Recipient

Impact of a Message Face-To-Face Communication

Impact of A Message Voice Communication

2 Types of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Verbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Non-Verbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Communication Rights and Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Styles Of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Assertive Aggressive

Effective Listening Involves. . . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

3 Types of Listening Active Listening Passive Listening Hearing

Listening and Speaking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Organizational Communication Flow ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vertical Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Horizontal Communication The horizontal information flow that occurs both within and between departments. Generally, the purpose of lateral communication is coordination and collaboration.

Barriers To Effective Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key To Communicating Effectively ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],Barriers to communication can lead to misunderstanding and confusion

Remember. . . ,[object Object],[object Object]

Art of communication

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