DDive11 - Messaging and Collaboration Strategy
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DDive11 - Messaging and Collaboration Strategy
- 1. Messaging and Collaboration Strategy Ed Brill IBM
- 9. Web Editors Available 2H 2011 LotusLive: Complete collaboration in the cloud for US$10/user/month Files Meetings Events Chat Survey Forms Charts eMail Communities Activities My Network
- 17. Aggregated Activity Stream helping with information overload Embedded Experiences simplifying user actions Moving from sending to sharing Optimized Mobile Access Elements of a next generation user experience
- 18. Social Mail: Access Mail & Calendar from anywhere Clicking on an entry will open in a full lightbox view. Show upcoming meetings.
- 19. Full Inbox: Embedded experience Provide in-place capabilities to collaborate within an embedded experience.
- 20. Inbox: Filter by Social information Use social content as a means to helping users filter/manage email.
- 21. Editing will move to the web with support for various devices and embedded collaboration
Notes de l'éditeur
- Notes and Domino had again a very successful year in 2010. We retained our position in terms of market share overall ... second place. I can't cite numbers, but our friends at IDC would be happy to tell you exact numbers. But it's been consistent. I actually went back and looked at a report of theirs from five years ago, numbers about the same. So this is not a market around e-mail that is in dramatic change right now. There are changes in delivery mechanism, there's changes in sort of the commoditization of the market, but this isn't, in and of itself, the dramatic growth we saw, the messaging wars in the '90s or whatever. So having a steady position in a rapidly evolving technology marketplace as we evolve toward social and the full collaborative value is a good thing. One of the highlights of the year last year for us was that IBC in September issued a report on the mobile business e-mail marketplace and indicated that IBM was the fastest growing product in that category with Lotus Notes Traveler. So we were growing faster than Exchange Active Synch, faster than our good friends at RIM(?) ... so very, very successful presence with Lotus Notes Traveler. We're going to continue that in 2011 and beyond. We also learned during 2010 and kind of current state of the market that the vast majority of you are running 8.x or 8.5.x versions of Notes and Domino in your environment with upgrades on the server approaching somewhere around 75 percent of the marketplace, client upgrades a little bit less than that. But tracking studies, PMR counts, all of that seems to point to very, very successful and rapid penetration of the 8.5x stream. LotusLive Notes, we've been off to a fast start. I'm going to tell you a little bit more about that offering which we introduced last year. Very, very strong resonance in the market, we talked about it a little bit this morning. When we talk about it in sales opportunities, we're seeing competitive consideration in about a third of all opportunities we're going after today. So this isn't just about whether you as an existing Notes and Domino customer are looking to move to the Cloud, there's also the opportunity that companies on Legacy systems have chosen to look at LotusLive Notes as well. Symphony and LotusLive Symphony, lots to talk about there. As we said this morning, over 50 million downloads now cumulatively on Symphony, on Lotus Symphony. Even the pirates love us. One of my guys on my team send me a link to go look at some of the torrent sites and some of the other places on the web that I don't really spend a lot of time on, and they all have download counts, which I love, because then you see these hundreds of thousands of people just adding to their wares with Lotus Symphony, so I like that, I'm okay with that. It's a free product. And then the last piece of the messaging clab portfolio is Lotus Protector ... two flavors, mail security, mail encryption. We introduced mail encryption last year, very fast start with that, successful implementation of that. And then we also are doing very well with Lotus Protector for mail security continues to have a 99 percent efficiency rate as measured by CSA Labs.
- And so it's important to highlight for you the other customers that are successful and winning with Notes and Domino today. And they include Singapore Airlines, VCC Construction, a very small firm ... you know, so big and small. We've got elguji.net's IdeaJam going past 400,000 votes. Add the Great American outdoors IdeaJam run by the Department of the Interior. Posco(?) in Korea, one of the largest companies in Korea, consolidated and migrated from competitive platforms over to Notes and Domino. Wilmar, also out of Southeast Asia ... euro cities running consolidated governments in Europe. And then GM Commercial Holdings is using LotusLive Notes. That will be talked about a little bit more in Sean Poulley's session tomorrow, but a migration of one of their formerly independent companies they've acquired from exchange over into LotusLive Notes, actually, went to production with them quite early. So many more successes to come in 2011. 2010 was a great year for Notes and Domino.
- Notes and Domino 8.5 X. So we're going to do at least one maintenance release this year ... probably only one. But we'll see, you know, kind of where we go. And I use the word maintenance kind of loosely. Like the other 8.5 X releases, there will be a few new features in there. So there's some incremental stuff in there. But, for the most part, you know, in the 8.5 X stream, we're kind of done doing major work. What you saw this morning about Notes Next, you know, that's kind of where the attention lies in terms of efforts going forward. We are, in Traveler, going to add some new support as well in the 8.5 X stream. Symbian, the latest versions of Symbian will be supported, what they used to call Symbian 3 or Symbian Hat 3, I never quite got the lingo quite right on that ... but, so the latest versions of Nokia will be supported in that next release of Traveler as well. So we'll keep updating the support in the Traveler environment. We'll continue to do fix packs as well for the full 8.5 X stream at regular intervals. You know, so you can keep on the version you're on, you don't have to feel compelled to go to 8.53, 8.54, you know, or keep up with us in a stream. We also, obviously, have some plans as we continue to work on 8.5 X this year, around marketing and awareness focus. I can't tell you everything here today, but we're going to continue to do some of the workshops and things that we did last year around XPages ... a very successful multi-city as well as virtual set of workshops around XPages all over the world. We're going to do something like that again this year. We're also trying to, as I mentioned earlier, around the catalog ... get more visibility for ISV solutions that run on Notes and Domino. So one of the things that we don't do well is when we come back to you for your renewal on your Notes and Domino S&S, we don't tell you enough about what else you could be doing with those products. So we're trying to build a sort of solutions advantage of you into what's going on with Notes and Domino so at that time of renewal, you'll learn more about what's going on with the product. And then my last message in terms of 8.5 X is don't forget the end of service for 7.0 X is coming up in April. So at that point ... applause for the end of service of 7.0 X ... I remember it well. It just seems like not that long ago. So, that's coming up, so we'll have pretty much the 8 X stream in market at that point.
- I want to shift gears a little bit and talk about what we did in LotusLive Notes last year. We announced this basically at Lotusphere last year although we had been working on it a bit before that. This is really where you see us being incredibly responsive to the market, very agile in our development methodology ... we went from announcement at Lotusphere last year to basically three releases that we did through 2010, and we're on the cusp of our first in 2011. LotusLive Notes is a true software, is a service, Cloud-based, pay-as-you-go, Domino mailbox architecture ... specifically engineered to support hybrid deployments of both on premises and Cloud implementation. So you don't have to move everybody all at once, you don't have to do a big, wholesale migration ... you can operate some of your app servers on premises, you can operate mailbox users on premises ... and it just looks like your existing Domino architecture. It's just an extension of that environment. So very sophisticated engineering on our back end. From a user's perspective, completely integrated on a dashboard. So whether you're using one or all of the LotusLive services, everything is no more than one or two clicks away from where ever you are within the LotusLive environment. It comes with 25-gig mailboxes. We have a service level target have 99.9 ... we have mobile service available including an announcement that I think we made this morning around adding Android and BlackBerry services being available for LotusLive Notes ... includes anti-spam and anti-virus, it includes instant messaging from Same Time, and it includes the right to use the Notes client. So for $5 a user/a month, we're competitive price-wise in the market, but we're more than competitive on features, functions and capability plus you have all the benefits of LotusLive overall. So, on the right you see ... we went through a very rapid calendar. We went to beta in April, we went to a limited availably with our first customer, GMCH in June, we went to general availability in August, and we did our second release in October, and we're doing another release here in the next four to six weeks So the nice thing about the Cloud is you can iterate very rapidly. We is implement new features and capabilities on the back end, you know, sort of at will, almost ... I'm not, you know, down playing the engineering work that's involved ... but we can work very, very quick on this. And you'll see in the road map for 2011 that we have many plans that we will execute on during this year.
- This morning we had a very exciting announcement. My team's been working pretty hard on this for the last few months around Domino applications in the Cloud. Number one comment, question, concern we get when we go talk to Notes and Domino customers.. Lot of customers asking us, well, what do I do with my applications? I don't want to run the app servers on premises any more so what can I do there? So building on the work that we had done with the developer and test images last year, we're announcing today the new Domino utility server for LotusLive. So there's kind of two pieces to this announcement. One is that you can run a production Domino server on the IBM Cloud or later this year on the Amazon Cloud, and have either a bring your own license model or a pay as you go license in increments as small as hourly rates, to one production environment on someplace else's environment. On an Cloud environment on the IBM Cloud or on the Amazon Cloud. So that's part one. Part two of the announcement is a new license, the Domino's utility server for LotusLive. For those customers who are moving to LotusLive, what many of you have said to us is part of that opportunity or that discussion is ... I don't want to pay this client CAL S&S any more if I'm paying you a per user description for LotusLive Notes. Immaterial to do away with that. I want to get to more of a SAS model, but I still have these applications. So we said, well, we have a model for that and it's called utility server. The one blocker with the utility server is that many of you have those applications that you've written for the Notes Client. So what we said is you've got a Notes Client license ... it's part of LotusLive Notes. So if we marry that with the Domino utility server model, boom, we're all set ... you can continue to use the Notes Client application, you can continue to run those apps on a server-only model, you don't have to pay the client access license to S&S any more ... you can keep up to date ... and you can do that in either an on-premises server or up in the Cloud. So that was today's announcement, I'm pretty excited about it. We'll have a trade up part available so you can go from your Enterprise servers up to the new utility server for LotusLive. It should make things a lot easier and cleaner when you're looking up both mail and applications in terms of your go-forward.
- Lotus Symphony 3 shipped in November of 2010. So good we skipped version 2. There was no version 2 because we actually wanted to align with Open Office. So we derived Symphony 3 from Open Office 3, weapon wanted to align the version numbers around that. A significant number of improvements both in terms of features, in terms of interoperability, in terms of enhancement to the capabilities, in terms of programmability. And you can see, you know, nowhere near a complete list here on the slide of all the things that are new within Lotus Symphony 3.
- LotusLive Symphony, as we announced and demonstrated this morning, taking productivity editors to the Cloud, but really more than editors, right? If you walked away with any one message from the demonstration this morning, it shouldn't be that just hey, now I can do, you know, a set of spread sheets and word processing in a Cloud environment. It's actually that you can do co-editing. That you can do ... have presence awareness, that you can do live sectioning, that you can have contextual comments and discussions, that you can assign sections of a document out to other authors of have notifications around that, that you'll be able to do revision history, that you do task and attention management. These are all things that are much more sophisticated, but more focused around the social elements of collaboration than what other vendors have provided thus far in terms of trying to do productivity editors in the Cloud. So this is going to go live on Lotus Greenhouse some time in the next couple of weeks. If you already have a greenhouse I.D. or a LotusLive labs I.D, either way, we actually made it transparent ... up on my blog you can see a YouTube video we posted over the weekend that will show you what LotusLive Symphony is all about. And if you are really interested in this, there's a very cool session coming up on the agenda from my team where they're actually going to do only a few slides and mostly demo and just spend about the bulk of the 60 minutes shows you what LotusLive Symphony is all about. In terms of timeline on that, so again, the tech preview 2 will be this quarter. And then we are planning to release LotusLive Symphony this year in the second half. So this is not some future set of technologies, we started by showing you prototypes last year at Lotusphere, demonstrating it this year, being ready to go to beta or tech preview, and going live to ship is in the second half of the year.
- we have started work on the next release of Notes and Domino. We actually passed two internal milestones already ... one we call it concept and one we call it plan ... the plan's already at sort of a high level, it is booked. We know what we want to build in Notes and Domino Next. And these are the conceptual objectives. You'll notice that they map up to things that we talked about with IBM project Vulcan a year ago. So People have asked me a few times today, well, where does Vulcan fit in what you talked about last year versus what you're showing us this year? The answer is, we said it wasn't going to be a product, we said it was a blueprint, and that blueprint is being applied to all of our products including to Notes and Domino. So the three tenets that are here ... innovation, convergence and continuity somewhere. You know, we want to continue to deliver innovation in the end user experience. We want focus on personal productivity in the context of the overall Notes experience. We've been kind of, in some ways, so focused on collaboration social that we've lost a little bit of thinking well, how can I make this individual user more productive that will therefore make them more of a contributor to the social business? In some ways, that's why I really like the Few Clicks solution that we just took a look at because it's focused on how the that user going to be more productive, how are they going to get away from e-mail whack a mole and get into a world where they're really being contributors and not just consumers of information in the environment? We're going to continue to look at how we can effect consumability of the Notes Client, especially, how do we get deployments out there much more rapidly of new releases, make them much more performant integrated in your environment. And then convergence is about the thought of extending that to how do I continue to deliver a great experience to Lotus i-Notes users on the web and to the mobile users using Notes Traveler. So I want that experience to be consistent converge across all of the device types and interfaces. And then, of course, continuity, the hallmark of the Notes Domino product line now for 21 years, we're going to continue to provide all the forward and backward compatibility we ever have, but we're going to do it in a way that lets you leverage that, whether it's in LotusLive Notes or whether it's in premises environment ... and do it in a way that allows you to do rapid deployment and consumption of the environment.
- Some themes around the specific components. Around the future of Domino, what are we going to be in next releases of Domino? We're going to the leverage the experience we've had in building LotusLive Notes. It's been an incredible experience to go and take this technology that's been so successful for all of you and make it a Cloud implementation, a SAS implementation. So there's some things we've learned about user provisioning and management, some things we've learned about user authentication and security and we want to apply those. We're also looking at things around automated server upgrades, fast or fail and preventative restarts so that the health of the server is better and that it's up and running, you know, even more and faster than from a down time to an up time. And then the last piece is we want to ingrate some more of the adjacent capabilities across all of the IBM server products as well as the Lotus Protector product family. So we said when we built Protector that we wanted to give you more of the control, the Protector integrated within the Domino administrator environment and we'll be doing that in future release.
- Around the Notes Client, we saw the demo this morning, so this is ground I don't need to tread too deeply on, but taking the project Vulcan user experience, implementing it within the context of Notes so that you have access to the activity stream, the concepts of in stream editing and the share box. Again, an increased focus on confirmability, making this just the easiest client release or web interface release that we deploy either way that you go in your environment. And then XPages, XPages, XPages ... both from a client perspective and then, of course, from a developer perspective as well. There we go.
- The point of having it in the big yellow box is to say we were there first. Right? This whole buzz that's in the app dev community today around, oh, well we don't want a structured database ... the 21 years ... that's what we've been doing. That's what you've been doing in building these kinds of solutions on the Notes and Domino platform. And whether or not the term rapid application development is an exciting term in the market today ... it's what we do. Time and time again, you all tell me about projects that you've implemented in your environments ... well, you've done it faster than the team building on dot-net, or building on some other framework. Over and over again, I hear how you can prototype quickly and goat a solution out to your customers within your organization or your customers, if you are partners ... very, very quickly. So we want to continue to emphasize that. So don't lose sight of what you already can do and have in the environment just by looking at what we need to do in the future. So some future things, though ... actually, this said, will be soon, because I had to have the slides done early ... but there's a new version of the team room template, got posted over the weekend on open NTF. Again, another great use of open NTF in getting code out to market effectively without having to wait for release cycles. In terms of Domino, next in the Domino application development story, you've heard some of these messages, again in the opening session or some of the other app dev sessions around Domino Next being an open social container and having that as a great way to integrate across our products as well as with others in the market. Being able to generate gadgets out of XPages and participate in the embedded experiences using tools like the share box. Also, in Domino Next, we're looking at having more access to capabilities through rest services, including things like calendering ... so I'm hopeful we're going to get to that point where it's even easier to integrate ISV applications into the Notes Domino environment than it has been in the past.
- So what's going to change when we ship the next release? This focus on making users more productive. That is a little different. We haven't done that in a while. We certainly did with version 8, focus on the user experience, but we've got to focus now on the productivity element. Another piece of the equation we've got to focus on ... Cloud as an integral delivery model. It's not just an adjunct, Cloud the part of the overall equation. And many of you are going to operate in hybrid environments. We expect that to be the norm. We've engineered for it. We're unique in that way. And we're going to continue to emphasize that. We're going to absorb that complexity. We're going to do that ... the whole point of LotusLive Notes is so that you don't have to operate these systems, we do them for you. Web and mobile as primary user experiences. So, you know, in the past, we'd start by building the really, really awesome Notes Client and then we would go do a really great job on Lotus i-Notes, and then we would go do a really, really great job on Lotus Notes Traveler. We're doing them simultaneously. We're not going to do them sequentially. We have to deliver web and mobile pass equal partners in the overall equation. And then last, we think that especially as you see things like LotusLive Symphony evolve, the productivity tool as a piece of the tool kit moves more to the background and the collaboration around content, the content itself that has the value, moves more to the front and center.
- what doesn't change in the next release ... all your Notes apps continue to run. That's not going to change. There's opportunities to transition to XPages. We still think that's a really smart opportunity for you to pursue. Whether in an automated way or on your own, you definitely want to look at how those apps play in a modern world using tools that can be built from any application developer in the mainstream today. Our core architecture, not going to change. We've built a great architecture, it continues to evolve. I don't think ... and I said it on my blog when with shipped LotusLive Notes, I don't think 25 years ago when they conceived Notes that the team that built the product was really thinking someday it's going to be software as a service, you're going to be able to go to this Cloud environment and it's just going to work ... but it does. And it's incredible engineering. The team is very talented at taking that core architecture forward. Our commitments to interoperability, flexibility and TCO, those don't go away. Our strong partner ecosystem, many of you in the room or downstairs or here at the conference, that doesn't change. And then the linked value across the entire IBM collaboration solutions portfolio ... that definitely doesn't change, and we've got more to do in that area as well.
- Things I want you to walk out of this session thinking about. If you haven't already, upgrade to Notes Domino 8.52. Many of you have. It's a very, very solid release, very stable in your environments. Has some great features that we've done incrementally over the last couple of years. If you haven't looked at them, consider money-saving and fast acting benefits, it sounds like a drug commercial, sorry ... fast acting ... I probably shouldn't go further on that ... of Lotus Symphony and Lotus Protector. I was talking to a customer the other day and looking at just the amount of money they're saving by deploying in pockets Lotus Symphony. Not everywhere in their organization, and that's okay ... but just in pockets ... not having to buy office productivity tools ... great savings for them Evaluate, LotusLive plus engage has a complete Cloud collaboration solution ... learn XPages if you haven't already, if you are a developer ... help us plan by visiting the meet the developer labs and the usability labs. There's a whole bunch of surveys and consumerability tests and UX(?) tests that you can help us out with this week.