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BUS137 Chapter 12

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Deborah Oronzio
Deborah Oronzio
BusinessTechnologie
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McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.
Learning Objectives ,[object Object],[object Object],[object Object]
Interpersonal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interpersonal Communication Pitfalls ,[object Object],[object Object],[object Object],[object Object]
Verbal Behavior ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Nonverbal Behavior ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Accurate Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Comprehension ,[object Object],[object Object],[object Object],[object Object]
Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Motivation ,[object Object],[object Object],[object Object]
Various Channels of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Electronic Media ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Improving Communication Skills ,[object Object],[object Object],[object Object],[object Object],[object Object]
Improving Presentations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Improving Presentations (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Improving Writing & Language Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Improving Nonverbal Communication ,[object Object],[object Object],[object Object],[object Object]
Improving Listening Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Improving Reading Skills ,[object Object],[object Object],[object Object],[object Object]
Improving Observing & Interpreting Skills ,[object Object],[object Object]
 
YOU should be able to ,[object Object],[object Object],[object Object]
YOU should be able to ,[object Object],[object Object],[object Object],[object Object]
 
Test Your Knowledge ,[object Object],[object Object],[object Object]
Test Your Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Test Your Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Test Your Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Test Your Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Test Your Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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BUS137 Chapter 12

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