5. What is ROI? Return on Investment (ROI) Benefit - Cost = Revenue or Net Profit Total Cost of Ownership Payback Period (months) Total Cost Benefit (per month) Internal Rate Return (5 year) Benefit - Cost Cost (over 5 years) NPV (months) Benefit - Cost (discounted)
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8. Key Metrics for ROI Model Satisfied Customers Leads Deals Customers Close Rate Cases Resolution Rate Case Rate Conversion Rate Sales Service & Support Marketing
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10. Rick Davis Senior Vice President and Manager, Commercial Information Services SunTrust [email_address]
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19. ROI from Salesforce ROI on Salesforce (2 years) 997% NPV on Salesforce (2 years) $2 Million Revenue ($US) 18% CAGR SunTrust Revenue
35. Al Falcione Director, Product Marketing Rick Davis SPEAKER TITLE HERE Wes Benwick CEO QUESTION & ANSWER SESSION COMPANY NAME/LOGO COMPANY NAME/LOGO