The technology industry has a bad rap. Sexism and misogyny run rampant. Marginalized groups get railroaded. Out-of-touch companies look to make as much money as ruthlessly as possible, all while exploiting others and passing it off as "disruption". Our industry is losing sight of what it could be. Technology, at its heart, has always been aspirational - about dreaming up the impossible and willing it into existence. This talk will discuss what can bring us back from the brink: empathy. Empathy for the people that use the things we make, for our non-technical teammates, and for our fellow engineers.

1. E M PAT H Y( D R I V E N (
D E V E LO P M E N T
N O ( F L E X ( ZO N E :

2. DURETTI((
HIRPA
@duretti

3. I N T EG R AT I O N S (T H O

4. HISTORY/
LESSON

5. M A RGA R E T( H A M I LTO N , (
K N OW N ( BA DA S S

6. # L EG I T

7. E M PAT H Y
customers
F O R ( O U R

8. E M PAT H Y
F O R ( O U R
workmates

9. E M PAT H Y
F O R ( O U R
selves

10. M Y/ E M OT I O N S !
M Y( E M OT I O N S !

11. F E E L S ( L I K E (T H I S

12. ( A P P ROX I M AT E LY )

13. E M PAT H Y( I S (
F E E L I N G ( W I T H (
P EO P L E

14. share(
perspective

15. no(
judgement

16. understand(
feels

17. echo(
feels(back

18. E M PAT H Y( I S (
H A R D !

19. E M PAT H Y(
F E E L S , (
SY M PAT H Y(
T H I N K S

20. ”“
Empathy2drives2connec7on22
while2sympathy2drives2
disconnec7on.(
22
—"Brené"Brown

21. E M PAT H Y( = (
CO N N EC T I O N

22. CO N N EC T I O N ( = (
CO L L A B O R AT I O N

23. APEX/
PREDATORS

24. E M PAT H Y
customers
F O R ( O U R

25. Y( U ( N O ( WO R K ?
U S E R (T R I E S (TO (
CO M P L E T E ( S I M P L E (TA S K

26. U S E R ( D O E S ( D U M B (T H I N G
D E VS ( B E ( L I K E

27. ”“
There2are2only2two2industries2that2refer22
to2their2customers2as2‘users’:2illegal2drugs2
and2so?ware.2
—"Edward"Tu/e

28. s o u rce : ( h t t p s : // t w i t te r. co m / w ra i t h ga r/s ta t u s / 5 6 7 0 1 4 0 0 7 2 0 3 0 4 5 3 7 8

29. O H ( N O O O O O E S

30. E M PAT H Y( = (
A DVA N TAG E

31. s o u rce : ( h t t p s : // t w i t te r. co m / b ro o ke ke l t y/s ta t u s / 6 1 7 8 4 4 0 1 8 9 4 9 5 7 0 5 6 0

32. FA M I L I A R I T Y( >
I N T U I T I O N

34. Health

36. !!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!

38. E V E RY B O DY(
D O E S ( S U P P O RT

39. E M PAT H Y
F O R ( O U R
workmates

40. # F I G H TC LU B

41. M A R K E T I N G
V E R S U S
E N G I N E E R I N G (

42. V E R S U S
SA L E S
E N G I N E E R I N G (

43. V E R S U S
E N G I N E E R I N G (
E N G I N E E R I N G (

44. V E R S U S
E V E RY B O DY
E N G I N E E R I N G (

45. W H AT( ( ( ( ( ( ( D O ?

47. B B ’ S ( F I R S T( S TAC K (T R AC E

49. ( R E D E N AC T M E N T )

50. E V E RYO N E ( W I N S

51. CO O L !

52. E M PAT H Y
F O R
ourselves

53. N O ( F L E X (
ZO N E " # $

54. A R E (YO U ( F L E X I N G , ( R I G H T( N OW ?

55. # CO L L A B O R AT I O N

57. and now…
collaboration
P H R A S E S (
E N D I N G

58. g i t b l a m e

59. g i t b l a m e - - m u r d e r %

60. E M PAT H E T I C
CO D E BA S E S
comments
have

61. E M PAT H E T I C
CO D E BA S E S
have
code(review

62. E M PAT H E T I C
CO D E BA S E S
have
scripts

63. E M PAT H E T I C
CO D E BA S E S
context
provide

64. CO M M E N T S , (
O M G (YA S S

65. // this is a hack lol
function terribleHack($arguments){
return $arguments;
}

66. // https://github.com/slackhq/app/65
// @todo: fix; this is a hack lol
function terribleHack($arguments){
return $arguments;
}

67. // https://github.com/slackhq/app/65
// @todo: Duretti to fix by 8/1/2015
// this is a hack lol
function terribleHack($arguments){
return $arguments;
}

68. // https://snackoverflow.slack.com/
archives/botmania/p1437511128000021
// see in-channel for more:
// this is a hack lol (to fix IE)
function terribleHack($arguments){
return $arguments;
}

69. CO M M E N T S ( 4 ( CO N T E X T
/*
* calculate_timezone
*
* Sources:
* http://www.timeanddate.com/
*
* Things to note:
* There are many cities called La Paz!
*/

70. // * `tz` - (optional) timezone
// * `name` - team name
// $arguments is a hash that takes:
function setTimezone($arguments){
return $arguments;
}

72. CO D E ( R E V I E W

76. WO R D S (
M E A N (
T H I N G S

77. B L A M I N G (
VS . (
S H A R I N G

78. D O C S ( (
O R ( I T( D I D N ’ T(
H A P P E N

79. S E L F9 (
D O C U M E N T I N G
CO D E ( I S (A(
M Y T H

80. docblockr

81. api+
blueprint

82. daux.io

83. T H E (T H I N G S
AU TO M AT E (A L L

85. $ scp /app/timezones.js:sandbox.slack-
dev.com:app/timezones.js

86. $ slack sync-dev
Monitoring branch timezones locally to sandbox
Syncing whole directory...
[10:48:37] js/timezones.js
[10:48:37] templates/username.hbs
[10:48:37] templates/profile.hbs
[10:48:37] sandbox sync complete (Took: 3.67534s)

87. s l a c k s y n c - d e v

88. s l a c k s s h - d e v

89. s l a c k t a i l - d e v

90. s l a c k b e y o n c e

91. R U N ( & (
T E L L( (
T H AT

92. $ curl -H https://api.snackoverflow.com/
cookietime

93. $ curl -H https://api.snackoverflow.com/
cookietime
$ {“error”: “access_denied”}

94. E M PAT H E T I C
CO D E BA S E S
comments
have

95. E M PAT H E T I C
CO D E BA S E S
have
code+review

96. E M PAT H E T I C
CO D E BA S E S
have
scripts

97. E M PAT H E T I C
CO D E BA S E S
context
provide

98. T L ; ( D R

99. E M PAT H Y
customers
F O R $ O U R

100. E M PAT H Y
F O R $ O U R
workmates

101. E M PAT H Y
F O R $ O U R
selves

102. BA S I C A L LY( I ’ M ( H E R E (
TO (A N N O U N C E
W E ’ R E ( B U I L D I N G (A N ( (
E M PAT H E T I C ( CO D E ( BA S E

103. & (T H A N K (YO U ! ( &

104. S H O U TO U T( & (T H A N K S
Ahmad$Abdo$
Bruce$Spang$
Diógenes$Brito$
Emily$Nakashima$
Eric$Hodel$
Ibu$Madha$
Ines$Sombra$
Jade$Applegate$
Jurema$Gobena$$

105. S H O U TO U T( & (T H A N K S
Kauser$Manjra$
Kelsey$GilmoreGInnis$
Kyle$Kingsbury$
Nolan$Caudill$
Paul$Hammond$
Peter$Youngmeister$
Rachel$Myers$
Ryan$Huber$
Slack$Engineering'

106. is#hiring#✨
@slackHQ slack.com/jobs