This is a short presentation about changes in IT and customer care. Good content if you have a conversation with customers or partners of your business.
Whats New In Microsoft Lync Server 2010 Launch Presentation Speaker Daniel J ...
The Next Generation Of Communication Collaboration And Social Networking
1. Daniel Jonathan Valik
Sr. Program Manager – Unified Communications
Global Business Operations & Strategic Services (CSS)
3. • Deep penetration of broadband.
• Communication capabilities across the three
Anytime/Anywhere screens
Communication is
reality • Low cost barriers and broadband penetration
drive video in TVs, Tablets and Mobile
Between Millienials, the
Generation of
• A mobile and dispersed global workforce
now and Immediacy and
“Simultasking” become
dominant consumer
• Over a billion mobile users
2015 purchasing power. • Complete adoption of UC by enterprises
• Voice through your browser (IE)
Communication
enabled business • Personal Clouds
processes proliferate
4. Revenue CPE
• Revenue-Uplift via next generation • Simple interface for customers and partners
interactions with customers! • Highly improved communication
• Generation of better relationship between workflow between customer and Microsoft
customers, partners and your company • Easier access of information
• Become a reference and a weapon for the • Better Identification of customers and
field partners
Cost Savings Risks
• Optimized communication costs • We miss the window of opportunity for growing
• Federation of partnerships revenue
• Replacement of cost intensive • We miss the trend and we’re not innovative
legacy and third party systems