Unify² Polycom-Microsoft UCC Portfolio

Unified Communications,
Convergence of Voice and Video

Daniel Jonathan Valik
Sr. Architect for Unified Communications, APAC
Dvalik@UnifySquare.com

© 2008 UnifySquare. All rights reserved. © 2008 UnifySquare. All rights reserved.

What is the experience today?
Current communications and collaboration experience

Source: Ideal Communications and Collaboration Research by Microsoft, 2009
© 2008 UnifySquare. All rights reserved.

What would you like to have?
Ideal communications and collaborations experience


Communication & Collaboration
That s Unified Communications
Scenarios
Instant Video Web E-mail and Audio
Messaging (IM) Voice Mail Conferencing Telephony Conferencing Calendaring Conferencing

Instant
Telephony and Messaging
Voice Mail Unified
E-mail and Conferencing:
Calendaring Audio, Video,
Web

Authentication Authentication
Administration Administration
Storage Storage
Storage Storage

Storage Storage
Storage
Storage
Compliance

On-Premises & In the Cloud

Advantage for your Business
Properties of innovative communication and collaboration
Audio Video

Headset Handset Speaker USB IP Phone Mobile PC Webcam Unified Tele-
Phone Phone Phone Conference Presence
Station

Office Federated Business Partner Mobile @ any place

5

Areas of Investment
Smart working
Efficiency
UCC let employees, customers and business partners communicate
and collaborate in an easier way. It´s all around the simple way...

Easier and Faster Routine Operations
UCC supports the existing communication and collaboration workflow and creates room and
flexibility for change management
Streamlined Collaboration
Streamlined integration from Outlook, Web, mobile devices, thirdparty technologies, LOB
applications and more, inside and outside of the Ortanisation
Tightly Integrated Communications
VoIP offers low cost and high quality communication from every application and device
Easy Adoption and Management, Integration
Microsoft UCC technologies offer “easy” to design, implement and management. Result is a
higher SLA and Change level of UCC for your organization compared to other solutions.

6

Areas of Investment
Do more with less…
Value and Cost Saving
TCO and ROI factor for hard- and softfacts or collaboration costs for
employees and your business contacts
Lower messaging costs
50 to 80 percent* through reduced spending on storage, third-party
mobility, archiving, and backup solutions
Trim long-distance and audio conferencing costs
20 to 40 percent* with the Voice-over Internet Protocol (VoIP) and unified conferencing
Shrink the cost of communications systems
40 to 60 percent* by replacing legacy voice mail with Exchange Server 2010 and replacing
expensive private branch exchange (PBX) equipment
Reduce real estate and facility costs
30 to 40 percent* by freeing employees from working at fixed desks or offices.
Cut travel spending 20 to 40 percent* by replacing meetings with the Web, video, and
audio conferencing capabilities

7

Areas of Investment
Improve your „Business Interface“

Extensibility and Interopability
Improve your Line of Business Applications with UCC, define new
interfaces, increase satisfaction and productivity
Communication with your Customers & Business partners
Bringing UCC to your companies web presentation, contact center/call center, sales
specialists, customer´s first contact…
Customizations and integration
Create new applications and interfaces for important divisions and areas of your
companies business
Integration of Third-party and existing technologies
Reuse your network infrastructure, integrate phones and devices, video conferencing
services and technologies like technologies by Polycom

8

Value of UCC with
Microsoft and Polycom

9

Polycom and Microsoft Alliance
Mission
Offer a best in class technologies for Video, Voice and Conferencing

Varity of certified devices

Enhanced conferencing

10


Microsoft/Polycom Integration
Exchange Server Microsoft Video
Lync Server 2010 Integration with Polycom Management with
Integration Conferencing for Outlook Accordent solutions
Presence-based dialing Exchange 2007/2010 Lync Recording
Familiar workflow for Management
Allowing secure calls
across networks users Video publishing and
Smart solution to enable search via SharePoint
Scalable infrastructure
truly unified conferences 2010
Providing users with
regardless of protocols Built 100% on Microsoft
maximum choice
Include recording and live technologies
From mobility to desktop
streaming easily!
to conference rooms and
immersive environment


Polycom Advantage
Direct Integration with Microsoft Infrastructure

Polycom provides direct Integration versus gateway approach

• Active Directory Integration

• Exchange/Outlook integration
• Direct registration to Lync Server 2010
• Native MS RTV/CCCP support (HDX) and RTV support (RMX)
• Leveraging Edge Server for federated calls and remote connections
• TLS and SRTP for security
• NO Implementation complexity
• NO additional network overhead due to added proxy
• NO single point of failure
• NO additional hardware costs


Leveraging Microsoft Infrastructure
Federation calls and remote workplace
Call anywhere securely from any location using Microsoft infrastructure (Edge Server),
using email format SIP URI

Polycom solution allows high quality conference experience between organizations at
low bandwidth (H.264 High Profile supported)

Edge Server


Added flexibility and choice for multiparty calls

AV MCU

Polycom RMX with MPMx module Polycom HDX* Lync A/V MCU
• Microsoft RTV video up to 720P30 •RTV/CCCP support • default MCU for Lync
• Support H.264 up to 1080P30FPS •Up to 720P (p2p) with Lync • Video-switching (active speaker
• “Meet-Me” on the bridge for all 2010 view)
participants or MP call forward to •Up to 1080P30 for H.264 calls • Up to VGA
RMX • Modality Escalation
• Immersive Telepresence support •Participation in Lync AV MCU • Click-to-conference
• Full transcoding and CP video calls • Dynamic add
• Dynamic resource allocation for •Support Microsoft SIP as well • Conference control (mute/unmute,
optimal resource utilization as H.323 simultaneously etc)
• Connect Lync clients to H.323 and • Ad Hoc or Online Meeting
legacy networks (calendared)
• MR and EQ Presence supported • Endpoints must support RTV/CCCP to
join

Advancing Native Integration
Supporting Microsoft RTV codec

Polycom RMX
• Polycom HDX
HDX Model HW Revision RMX Models HW Revision
HDX 4000 Rev C RMX 1500 MPMx
HDX 6000 Rev A (all) RMX 2000 MPMx
HDX 7000 Rev C RMX 4000 MPMx
HDX 8000 Rev B RTV: No license key required
HDX 9000 Rev C (9006 only)
RTV/CCCP option (CCCP for Lync environment, no OCS)
CFS: $999 (Worldwide)

Refer to PB #1307 HDX Upgrade Kit for upgrading hardware


Scalable Universal Conferencing
Experience
Polycom UC Intelligent Core acts as Universal Conference Bridge
No gateways Immersive Telepresence 3Mbps
Room
No extra media cards system
(H.323)
Transcoding for max quality 256Kbps
Inside and outside network Cell Phone
(federated and remote access) Personal Audio only
system
Multiple signaling protocols (SIP)
384Kbps
They simply connect

Lync 2010
CX3000 Office Communicator
768Kbps
Audio only (Federated) 384Kbps


Lync To Polycom HDX SIP Endpoint

Lync client sees presence and availability of
HDX group system and can click to call


2H 2011
Enhancement to Lync Integration
Further extend the native integration and enhance the
user experience

• OCS-14 Call Admission Control (CAC) support
• Windows Live Messenger interoperability with Polycom HDX
• Lync Server 2010 support for ITP (Immersive Telepresence)
• Microsoft Lync room collaboration solution


Providing Users with Options and Flexibility
for Enterprise Telephony solutions

Native integration to seamlessly access complete Lync UC
experience
– Rich voice features and UC workflow support. CX are UC devices

Basic Interoperability
– Compatible and enhanced functionality (not optimized)
– Gives more options for telephony deployment (wireless, etc)
– Current VoIP product lines researched for the interop
– Target: The end of 2011


Older CX Devices

• New Lync Server software for CX700
– Can be loaded on existing CX700 devices
– New SKU will available for order in December
– Operates only in Enhanced mode, no basic mode
– Delivers all Enhanced Mode benefits except contact photos

• All USB phones (CX100, CX200, CX300) will continue to work
with Lync just as they do with OCS2007 R2 with no changes
• Windows XP, Vista and Windows 7 are all supported


CX IP Phone Login Summary
• CX600 and CX3000 can “do it all”
– Common area or user account login, Basic or Enhanced
mode, Better Together
– Login and use on the network or off (home office, etc)
– Designed for large scale deployment – cubicles, offices,
meeting rooms, remote workers, “hotdesking”
applications

• CX500 has basic features
– Common area or user account login, Basic mode only
– Designed specifically for common area use – not large
scale deployment
• Can only be signed in when on corporate network (no
remote use)
• No Ethernet pass-thru (limits use in cubicles/offices)
• No speakerphone or headset, no USB

User Sign-in Mode Determines
Feature Access
CX500 CX600 CX3000 CX700
Enter full credentials
Sign in from anywhere*
directly on device
   Enhanced using soft keyboard on
using touch screen
phone’s touch screen
keyboard
Use USB connection to
Sign in from anywhere*
Communicator “14”
 Enhanced Enhanced Enhanced that the PC can access
client to sign in phone
the Server.
with full credentials
Enter DN and PIN
Sign in only within
Authentication using Basic Basic Basic 
corporate network.
phone dialpad

* Subject to topology and policy determined by Administrators

– “Enhanced Mode” requires user’s full credentials
– After sign in, USB cable may be removed and credentials will be
retained in the phone, even after power cycling

Phone User Modes

* after intranet provisioning


Deploying CX600 / CX3000 via USB

1. Login to Lync client on the PC/Laptop
2. Connect the Phone to a POE port on the switch and
let it start up
3. Tether phone to the PC/Laptop using the USB cable
4. Press the OK key on the phone and a login window
will pop up on the PC/Laptop asking you to re-enter
the login credentials
5. Phone will contact the server to download and install
the certificate
6. Phone is ready for use


Deploying CX500
1. No USB, so must use Pin Authentication
2. Phone will query DHCP server for options 43 and 120
over port 57/58
3. If deploying as Common Area Phone, need to create
CAP object first and assign Line URI and Pin. Otherwise,
just use the user’s Line URI and Pin
4. Power up the CX500 by connecting it to a POE port
5. Enter the Line URI without the + sign
6. Enter the Pin
7. Phone is ready for use. Note that there is no calendar or
call logs function


Deploying CX600 / CX3000 without
USB
1. Do a hard reset of the phone
2. At the Welcome screen which asks “Do you have a computer
available to simplify setup and enable all features on this
phone?”, click No
3. Enter the Line URI without the + sign
4. Enter the Pin
5. Complete the login process eg. Timezone, phone pin, ring
tone etc…
6. Note that there is no calendar or call logs
7. Phone is ready for use


Get Device Logs
1. On Lync Management Shell, run Set-CsUcPhoneConfiguration –
LoggingLevel 3. Power cycle the device
2. On the device, select Menu->System Information and click Send Logs
3. Copy the ReadLog.exe tool to <lync-server-fqdn>share1-WebServices-
1DeviceUpdateLogsClientCELog
– Readlog.exe is found in the host c:tools
4. On the Lync server, open Powershell
5. Type > cd <filesharelocation>1-WebServices-
1DeviceUpdateLogsClientCELog
6. Type > .Readlog.exe <.clg1 file> DeviceLog.txt
7. Open DeviceLog.txt using Notepad
8. View the logfile contents and check for errors (if any)
9. The .clg file may be asked by Microsoft Support for device
troubleshooting support incidents


Step 1: Obtaining CX Phone
firmware updates
1. Make sure DNS has A record of ucupdates-r2 pointing to the
Lync server
2. Check your phone firmware by pressing Menu - > System
Information
1. Versions earlier than 4.0.7576.0 is beta firmware
3. Updates are in the form of .cab files downloadable from
Microsoft web site
4. In this lab, the update for Aries phones is in the host C: drive
under c:Lync2010RTMLync 2010 Phone Edition - Aries
PLCM (US)
5. Copy this .exe file to the Lync server c:


Step 2: Extract the CAB file

1. Run the .exe file on the c:

2. Select “I accept…” and click Next


Step 2: Extract the CAB file
(cont’d)
1. Click Browse to choose where to extract the cab file (C:)

2. Click Next and in the next window click Finish


Step 2: Uploading the CAB file
into Lync
1. On the Lync server, start the Lync Management Shell and run the
following cmdlet
1. Import-CsDeviceUpdate –Identity “service:WebServer:lync.uctrg.apac.local” –
FileName C:ucupdates.cab

2. [Optional] Run help Import-CsDeviceUpdate for more details on the
cmdlet © 2008 UnifySquare. All rights reserved.

Step 3: Approve the updates for
the phone model
1. Start the Lync Server Control Panel, login as administrator and click on Clients, then
click on Device Update
2. Select all phone models., then click Action and select Approve

3. The phone will take about 10-15 mins of inactivity to automatically get the firmware
update and will restart itself


Updating CX Phones in
OCS2007R2
• Process is similar, but the Device Updater tool is found in OCS
Management Console


Updating CX Phones in
OCS2007R2
1. Click on Tools - > Upload .cab file and choose the ucupdates.cab file
2. Right click on the phone models and select “Approve”
3. Phones will automatically get the firmware and restart itself after 10-15
mins of inactivity


HDX General Configurations
HDX LAN Properties
– Hostname and FQDN should be set and match OCS/Lync environment
– DHCP or manual. Recommend DHCP
– DNS and Default Gateway (automatically provided if using DHCP)
HDX Time
– Manually
– NTP Server – Domain Controller
H.323 and SIP
Security Encryption – must match OCS / Lync Settings
– HDX Options: Off, When Available, Required for Video Calls only, Required for All
Calls
– Check Lync using Management Shell cmdlet get-CsMediaConfiguration and
check EncryptionLevel settings
– If need to change, set-CsMediaConfiguration –EncryptionLevel
SupportEncryption


HDX SIP Settings
Transport Protocol can be Auto or TLS
Username is the SIP address eg. Jack.Chien@uctrg.apac.local
Domain User Name is the UPN in Active Directory eg. jchien@uctrg.apac.local
SIP Registrar Server:
– IP or FQDN of OCS/Lync
For ICE, SIP Registrar:
– <FQDN>:443
– <IP Addr>:443


HDX Directory Integration
Configure Contacts Directory for OCS


HDX – Calendaring with
Exchange
Room Mailbox or User Mailbox?
Deploying an HDX to a User for Calendaring is relatively easy, as their
Active Directory account is enabled.
Creating a Room Mailbox automatically creates a disabled AD user
account. This needs to be enabled using the MMC
Room Mailbox by default also deletes Subject and Comments on meeting,
both which are required for HDX calendaring to retrieve details

If security policies do not allow Room Mailbox account to be enabled in AD,
use ‘service account’ strategies for Room mailbox permission management.
Individual service accounts for individual mailboxes
A master service account to control multiple mailboxes
Refer to HDX Admin Guide for details


HDX Room Mailbox customizations (Exchange2007)

Using Outlook Web Access
If Outlook Web Access is available, can use this method of disabling these
settings.
Login as the Room using its name/password, and click Options.

On the Options screen, configure Resource Settings.
Red items are required configs.
Blue item is optional (recommended).


HDX Room Mailbox Customizations
(Exchange2010)
Open Exchange Management Console, and expand Recipient Configuration -
> Mailbox
Select the Room Mailbox and right click to select Properties
In the Resource Information tab, uncheck the two items
– Delete coments
– Delete the subject


HDX Integration Complete
Check Status in the Diagnostics page


New RTV/CCCP option in HDX
Allows 720p HD video peer to peer with Lync client capable of sending
720p HD (quad-core, HD camera)
Even if Lync client is not capable of sending 720p HD, it can still receive
720p HD from the HDX if full screen video is enabled.
Allows users to drag and drop a HDX into an existing P2P or multiparty
Lync video conference
Allows HDX to receive Lync Online Meeting invitation from Outlook
(provided the HDX has an Exchange account) and display the meeting
in its calendar with the Join Now button enabled
Lync Online Meetings invitations are multiparty conferences hosted on
the Lync MS AVMCU, not the RMX.
HDX can only have 1 RTV session at any one time. HDX cannot handle
MP Plus when in a Lync Call


HDX with RTV/CCCP option
enabled


RMX Configurations Required
• RMX Firmware Requirements
– RMX v7.0.1 for ICE (MPM+)
– RMX v7.1 for ICE/SRTP (MPMx)
– RMX v7.2 for RTV and Click2Conference support
• RMX Time – NTP Server should be DC running Windows Time Service
(Default)
• RMX Certs – CSR method or PFX method can be used. CSR method is
simpler and required for commercial 3rd party certs eg Verisign
• RMX Management IP
– DNS
– Domain
• RMX IP Network Services
– SIP Server IP (OCS FE or Pool IP Adddress)
– SIP Domain (not necessarily the AD Domain if its different)
– Port 5061 (TLS)


RMX Integration with OCS 2007
Setting the Trusted Host for RMX in OCS
• DNS Entry for RMX has to be created if using
FQDN


RMX Integration with OCS 2007
Setting the Static Route for RMX in OCS
• SIP domain for VMRs
• SIP domain can be same domain as OCS or
different domain


RMX integration with Lync 2010
Powershell only
– $route = new-csstaticroute -tlsroute -destination "RMX2000.uclab.apac.local" -
port 5061 -matchuri "video.apac.local" -usedefaultcert $true
– set-csstaticroutingconfiguration -identity global -route @{Add=$route}
– new-cstrustedapplicationpool -identity video.apac.local -registrar
lync.uclab.apac.local -site 1 -computerfqdn RMX2000.uclab.apac.local -
throttleasserver $true -treatasauthenticated $true
– new-cstrustedapplication -applicationid PolycomApp -trustedapplicationpoolfqdn
video.apac.local -port 5061
– enable-cstopology
Notes
– lync.uclab.apac.local is the FQDN of the pool and server (for std edition)
– video.apac.local is the domain to route calls to the RMX and PCO
– RMX2000.uclab.apac.local is the FQDN of the RMX and cert Subject
name
– For single site, -site 1 will work. Otherwise run get-CsSite


RMX Integration PreRequisites
RMX Time
– Recommended Use NTP server to point to DC
– Otherwise set manually to sync with Lync server time


RMX Integration PreRequisites
RMX Management Network Service for DNS
– MCU Host Name must match the DNS entry created for RMX in OCS
– Local Domain Name is the DNS Suffix eg. uctrg.apac.local


RMX Network Settings
On the IP Network Services Properties page, configure the RMX
IP Network to have both H.323 & SIP or SIP only


RMX Network Settings
DNS on the IP Network Service Properties will be grayed out and
follow Management IP settings
If different, reboot RMX


RMX Integration to OCS/Lync
Defining a SIP Network Service in the RMX
Transport Type: TLS
Certificate Method: CSR
SIP Servers
– Server IP address: <IP addr>
– Server Domain Name: SIP domain
• Eg. uctrg.apac.local
– Port: 5061
Outgoing Proxy Servers
– Not required


RMX - Getting Certs Step #1
Only TLS connections to the RMX will work, TCP connections will not work.
Click on Create Certificate and fill in the details
The Common Name (DNS) MUST match the FQDN of the RMX defined in DNS
Click on Send Details and then Copy Request to the clipboard


Connecting to CA to request certificate
http://dc.uctrg.apac.local/certsrv and login as
uctrgadministrator
Click on Request a Certificate and then Advanced Certificate
Request


Click on Submit a certificate request by using a base-64-encoded CMC or
PKCS #10 file, or submit a renewal request by using a base-64-encoded PKCS
#7 file
Put the mouse cursor into the box and CTRL-V to paste the request
Choose the Certificate Template = Web Server
Click Submit


Download the cert as a Base-64 encoded .cer file
Open the file using Notepad and copy all the contents
Return to the RMX screen and click Send Certificate
In the Send Certificate window, click Paste Certificate and then Send
Certificate


RMX Flags
RMX MCMS System Flag Configuration
– MS_ENVIRONMENT=YES
• Supports SIP over TLS only and not over TCP
– SIP_FREE_VIDEO_RESOURCES=NO (Default)
– SIP_FAST_UPDATE_INTERVAL_ENV=0(Recommended)
– SIP_FAST_UPDATE_INTERVAL_EP= 0(Recommended)


RMX Exchange Integration Step #1

RMX version 6 and 7 offers new Exchange integration, and simplified
OCS integration.
Exchange configurations are found in the Setup menu -> Exchange
Integration Configuration


RMX 1500 / 2000 / 4000 – Exchange Integration

Standard User Mailbox has to be created in Exchange. Do not create Room
Mailbox
RMX is the only product that requires specifying the full Exchange Web Services
URL, down to the .asmx page.
Eg. https://exch2010.uctrg.apac.local/EWS/Exchange.asmx
Other values as shown are self explanatory.
For DMA integration, do not check the Automatically Accept Invitations box


RMX ICE configuration
Create a new Lync/OCS user and enable for federation and
remote access - eg. rmx1500ice (avoid using upper case chars)
Enter the username into the SIP Advanced settings on the RMX
IP Network Services
Select MS for ICE Env
No password required
– RMX is a trusted host


VMR Presence Configuration
(Lync only)
An RMX conference profile must be chosen for SIP Registration.
– Only 1 conference profile per RMX can be enabled for this
All VMR’s using this conference profile will then be Presence
enabled if a Lync user account is created for that VMR


VMR Settings for Presence
enablement
Use lower case only for VMR routing name eg. Virtualroom1
Must match SIP URI of Lync acct – eg.
virtualroom1@uclab.apac.local


RMX Click to Conference
Allows OCS/Lync clients to start multipoint A/V conferences on
the RMX
The ad-hoc conference gets hosted on the RMX instead of the
Microsoft A/V MCU, offering better, higher quality video, many
video layouts and connection to many types of endpoints, via
various networks (H.323, ISDN, PSTN and non-MS SIP)
Click-to-Conference mode is enabled by running the
PolycomOCSConfigurator.exe utility that can be downloaded
from the Polycom Service site.


Click to Conference
configuration
Run this on the Lync server
Enter FQDN of RMX
Click Start button
Run the installation


Check the Click 2 Conference
script is installed


RSS4000 Integration for RMX

• RMX Recording Link must first be defined with the RSS4000 IP
address
• Alias should not be specified (refer to RMX Admin Guide)


RMX Conference Profiles for PCO
• Clicking on Enable Recording will
result in every PCO call being recorded
• This defeats the purpose of the Plug-
In’s feature of choosing whether to
record or not

• The correct way is NOT to
select Enable Recording and
let the PCO send the Recording
command to the RMX


PCO Conference Started on RMX with Recording


Summary and Take aways

• Unified Communications by Microsoft and Polycom is Enterprise ready

• UCC can help to increase the business productivity, ROI and TCO of IT- and
Telecommunication investment

• Polycom offers certified devices for every usage area and is Alliance Partner of
Microsoft and Unify²

• Investment for UCC for Microsoft has more advantages as other solutions, cost
saving, interopability, extensiblity, cloud and on-premise, roadmap, partners, etc.

• UCC changes the communication and collaboration in a company
environment, planing and change management often required

• 1000´s of reference customer outside, by Polcom, Microsoft and Unify²

75


Contact information

Daniel Jonathan Valik, MAS, MBA
UC Architect APAC, Unify2, Inc.
http://unifysquare.com/bios/daniel.aspx

76

Strategy
Architecture
Deployment

Microsoft, Office Communications Server and other product names are or may be registered trademarks and/or trademarks of other companies.
UNIFYSQUARE MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. © 2008 UnifySquare. All rights reserved.

Unify² Polycom-Microsoft UCC Portfolio

Recommandé

Recommandé

Contenu connexe

Tendances

Tendances (15)

Similaire à Unify² Polycom-Microsoft UCC Portfolio

Similaire à Unify² Polycom-Microsoft UCC Portfolio (20)

Plus de dvalik

Plus de dvalik (13)

Dernier

Dernier (20)

Unify² Polycom-Microsoft UCC Portfolio

Notes de l'éditeur