Who we are, How we can simplify your operations, help you build your organization, and help make your community prosperous.

1. -Who We Are,-
-How We Can Simplify Your Operations,-
-Help You Make Your Organization,-
-Help Make Your Community Prosperous-
VanAmburg Group
Research, Planning, Marketing
& Management Solutions
“The best consultants in the country.”
William J. Hill, President (retired), National Fuel Gas Distribution
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2. We’ve Implemented Thousands of
Research Planning, Marketing & Client
Communications Systems
VanAmburg Group, Inc. Since 1977 MutualGravity, Inc. Since 2003
North American Marketing & Research North American Software Development
Consultancy Firm managed by a team of 5
Combined we have entrepreneurs
Started, owned & managed 11 businesses serving 165 industries in North/Central America &
Europe
Worked with over 3,000 clients, from Fortune 100 firms to start-up companies
And our work has been featured by America’s media
We have identified & brought
$4 billion in new markets to
our clients. (WEB
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CALENDER RED? 2

3. And Conducted 32 Years of
Strategic Planning & Custom Research
We have saved our clients
millions of dollars & helped them
make millions more by correctly
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targeting markets, products & 3

4. We Understand Customers & Customer
Service
We developed the
customer satisfaction
system for ServicEdge
that determined part of
every employee &
contractor’s
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compensation 4

5. And Call Us Old Fashioned
But We Understand Loyalty
We consistently give 100%,treat
every client with respect &
maintain confidentiality of their
information
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6. We Created A Software Platform
Now Used By Thousands of Organization
Managers
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7. You Can Manage Your Business From
Anywhere
With WebOfficeAngel
Simplicity
Manage your business & communications from
any computer’s Internet browser anytime,
anywhere.
Power
Entrepreneur or large firm collaboration,
Teamwork next door or across the globe! Share
resources: files, documents, calendars & more.
Intranet portal Web email
Instant messaging Live chat
Calendaring Time tracking
Contacts Freeform indexing
Document management
Customer relationship management
Value
Blazingly fast speed No contracts
No software download No IT staff required
No programming No start-up fees
No server management Ad-free service
Security
Encrypted connections Stop viruses & spam
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8. WebCalendarAngel Provides The Basis
For Your Regional Events Calendar
Simplicity
Unlimited calendars, accessible to authorized
users anytime from any place.
Power
Teamwork next door or across the globe!
Share time tracking
Freeform indexing
Link scheduled resources internally or through a
website or eNewsletter
Monitor content prior to publishing
Create listings for tasks, meetings & events,
sharing them instantly
Establish event searches by activity,
department, company or other criteria
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9. WebContentAngel Feeds News To Your Sites,
Empowers Your Users & Frees Your IT Staff
Easy Access
Access content anytime from anyplace
PC, Mac or Linux – Platform independent
Download & Install NOTHING
Log in with your browser – Firefox or IE
Automatic secure encryption
Simplicity
Create content in an html-editor that allows for
easy sharing a web publishing
Easily generate Internet-ready copy
Build-it wizards & no programming
Role-based user security
Power
Utilize existing web-based material for feature
rich subject matter
Manage various types of content for flexible
output
Custom fields & relationship database
24/7 access
Monitor content prior to publishing
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Support 9
Email, IM, Live, Phone

10. WebContactAngel Lets You
Automate Your Newsletters
Easy Access
Access content anytime from anyplace
PC, Mac or Linux – Platform independent
Download & Install NOTHING
Log in with your browser – Firefox or IE
Automatic secure encryption
Simplicity
Simple build-it wizard
Role-based user security
No programming
Schedule & stream content to eLetters, eNewsletters,
websites, web calendars, media sources
Direct content without special coding or programming
skills
Power
Users manage their own eLetter subscriptions
Template-driven
Style sheet formatted
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11. WebSurveyAngel Lets Your Customers Speak
Through Surveys, Polls, Forms, Tests &
Directories
Accomplish Almost Anything
Interactive customer satisfaction systems
Web forms: auto-add data to data tables
Interactive online directories
Automatic test scores
Easy computer assisted data entry
Easy Access
PC, Mac or Linux – Platform independent
Download & Install NOTHING
Log in with your browser – Firefox or IE
Simplicity
Simple build-it wizard & No programming
Survey templates & Role-based user security
Ajax drag-and-drop features
Power
Custom fields & relational databases
24/7 real-time results & report generator
Available unlimited surveys, questions &
responses
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Support 11

12. We Combine Our Experience & Software
Tools
To Create Secure, Scalable, Real-Time
Survey, Communication & Reporting Systems
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13. We Implement Real-Time
Customer Response Networks Such as
Hospital Patient Satisfaction Systems
Management & board can
securely access critical
information from any computer as
it happens
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14. We Provide The FullCircle Rewards
Program For Retailers
Across North America
The unique & successful loyalty program
• Available to restaurants, golf courses,
hotels & retailers since 2008
• Standard & custom marketing campaigns
using postal mail, email, text messaging &
phone voice
• Automated customer satisfaction system
• Customer referral network
• Personal member accounts
• One screen system management
• West coast Denny’s franchisee challenged
our distributor to increase sales by 3% in 2
months & we increased sales by 30% - Over 50,000 members in 17
Denny’s Corporate is now testing states have already increased
their transaction frequencies &
purchases
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15. Here’s A Brief Overview Of Our Services
Key Opportunity 1: Baseline Research
Baseline research (qualitative &
quantitative) can:
1. Assess target customer
expectations and satisfaction
benchmarks
2. Help management understand
customer issues &
opportunities
3. Determine the structures
needed in real-time research &
communications systems
4. As needed, conduct new
product & market assessments
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16. Key Opportunity 2:
Real-Time Research
Automated customer
research systems with
immediate 24/7 access can
1. Determine satisfaction and
2. Help management
understand customer
issues & opportunities
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17. Key Opportunity 3:
Real-Time Planning
If desired, automated customer
satisfaction data and other
elements can enable management
to quickly plan, evaluate, react,
and communicate.
Online planning systems can:
1. Easily involve large numbers of
people in the process.
2. Educate participants to support
valuable involvement
3. Provide management with real-
time targeting & tracking
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18. Key Opportunity 4:
Real-Time Communications & Marketing
We Integrate Complete
Web-Based & Traditional Marketing
Solutions
Real-time two-way communication
systems can strongly increase
customer/ constituent loyalty through
multiple channels:
1. Postal mail
2. Email
3. Text messaging
4. Voice messaging
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19. Key Opportunity 5:
Real-Time One-Click Management
Automated management systems
with dashboards customized to
our clients’ needs can:
1. Synthesize islands of data
2. Present that data in a visually
simple dashboard format
3. Make selected information easily
available to all departments
4. Provide immediate, real-time top-
level reporting and visual
tracking of critical sales or
operational activities & results
5. Enable drill-down access for
customer relations to
– Individual customer
information
– Easily taken actionable steps
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- Instant customer
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20. Our Systems Simply Work
We guarantee reliability
& confidentiality
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21. Let Us Help You
Reach & Serve Your Markets
Anyone Can Have An Idea
Most Can Get It Manufactured
Few Have the Key Distribution,
Channel Relationships &
Communication Systems To
Sell It
And Fewer Understand Their
Customers Ongoing Needs,
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Expectations & Satisfaction 21

22. We Quickly Define The Entire Project
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23. And Work With Our Clients
To Define The Optimum Approach
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24. Remember – Communications Work
But Automated Communications Work For You
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25. We Have Invested Heavily to
Understand Regional Communities
& We Choose To Be Stakeholders In Our
Communities
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26. Simplify Your Life
Pick Your Partners Carefully
To Complete Your Project On Time, On Budget
& Exceeding Your Expectations
Call Us Please
David VanAmburg
VanAmburg Group, Inc.
814-866-3600
David@VanAmburgGroup.com
Explore More:
VanAmburgGroup.com
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