The document discusses how social media can be used as a tool for family businesses. It notes that social media requires engagement from businesses and represents a fundamental shift in how companies communicate and connect with customers. The document provides an overview of best practices for using social media, including listening to customers, engaging with them on various platforms, and protecting one's brand online. It suggests businesses consider where their customers engage online and whether their competitors are using social media before starting their own efforts.
19. Upcoming webinars Is Facebook really a business tool? Thursday, December 10, 2009, 11:00 – 12:00 How to “Tweet” in 5 minutes or Less Per Day and Why You Would Want To Thursday, February 25, 2010, 11:00 – 12:00. The hidden tools of Linked In. Thursday, May 27, 2010, 11:00 – 12:00 Register at: http://vfbi.eventbrite.com/