4. Every example of automation
depends on
internal and external
communication
5. You can’t not communicate
You are always
communicating something
6. Communication
comes in many forms
Instructions Directions
Warnings
Alarms
Conversations
Actions or Inactions
Gestures
Signs
ProgrammingSignals
Data
7. The communication and the timing are
equally important in order to achieve the
desired result
Instructions Directions
Warnings
Alarms
Conversations
Actions or Inactions
Gestures
ProgrammingSignals
Signs
Data
8. and
accurate comprehension is critical
Instructions Directions
Warnings
Alarms
Conversations
Actions or Inactions
Gestures
ProgrammingSignals
Signs
Data
9. How can you accurately comprehend
anything that hasn’t been
communicated effectively?
Instructions Directions
Warnings
Alarms
Conversations
Actions or Inactions
Gestures
ProgrammingSignals
Signs
Data
10. Ineffective internal or external
communication can lead to
problems and costly mistakes
In business
11. Signs of Communication Failure
DOING SOMETHING
INCORRECTLY
POOR
RELATIONSHIPS
DISSATISFIED
CUSTOMERS
MISSED
OPPORTUNITIES
HAVING TO REDO
SOMETHING
MISUNDERSTANDINGS
LOST PROFITS
LOSTPRODUCTIVITY
INCREASEDCOSTS
DOWNTIME
INCORRECT
ORDERS
HIGH EMPLOYEE
TURNOVER
NOT KNOWING
SOMETHING
UNSUCCESSFUL
PROJECTSMISSED
DEADLINES
12. Research discovered that
70% of small to mid-size
businesses claim that
ineffective communication
is their primary problem
Ineffective communication is
generally not limited to one or two
situations or a few employees
13. Research discovered a business with
100 employees spends an average
downtime of 17 hours a week
clarifying communication.
This translates to an annual cost
of more than $525,000
$$$$$$$$$$
14. of everything that you do, regardless
of the type of business that you are in
Communication is more than 80%
15. 1. What detail needs to be communicated and why?
2. Who does it need to be communicated to?
3. When does it need to be communicated?
4. How will it be communicated?
5. Who will communicate it?
6. What is the expected outcome?
The art of effective communication
16. The art of effective communication
CLEAR
COMPLETE
CONTROLLED
Comprehension is the to life and business
17. Repurpose effective communications
Ensure there is value in the communication
Identify excellent communicators
Proactive communications when possible
Measure the effectiveness of communications
A few helpful communication tips for
use in your business
18. Start by eliminating the critical ones or the
most frequent first by determining
why, why, why, why, why you have them
DOING SOMETHING
INCORRECTLY
POOR
RELATIONSHIPS
DISSATISFIED
CUSTOMERS
MISSED
OPPORTUNITIES
HAVING TO REDO
SOMETHING
MISUNDERSTANDINGS
LOST PROFITS
LOSTPRODUCTIVITY
INCREASEDCOSTS
DOWNTIME
INCORRECT
ORDERS
HIGH EMPLOYEE
TURNOVER
NOT KNOWING
SOMETHING
UNSUCCESSFUL
PROJECTSMISSED
DEADLINES
