1. Communicate with your customers

2. 08
Communicate with your customers
• In order for your customers to understand
and appreciate your new eBanking
solution, you need to communicate with
them, before, during and after launch.
eBankingSecurity.net

3. 08
Build expectation
• Your customers need to know well ahead
of time that something is about to change,
for the better.
• You will need to explain the importance of
your new security solution, using rational
as well as emotional communication.
eBankingSecurity.net

4. 08
Provide information
• Design and packaging will have to prove
your reasoning by being user-friendly, with
a secure and high quality feel.
• Enclose non-personalized information
material in the package and set up an
interactive instruction manual on your
website.
eBankingSecurity.net

5. 08
Offer support
• Pressure on your help desk will probably
increase.
• Be prepared to provide a good level of
service, even when the pressure rises.
• Make sure your helpdesk is sufficiently
staffed.
eBankingSecurity.net

6. 08
Listen and improve - constantly
• It’s not over when your new eBanking
security solution has been rolled out.
• Users are an IT system’s most important
development resources.
• Establish procedures for storing customer
responses.
• Conduct surveys to evaluate the solution
and the roll-out.
eBankingSecurity.net

7. Want to know more?
eBankingSecurity is your guide towards a more reliable
and strategiceBankingsecurity solution. The seminar
series, the guide book and the website with
it’sthoughtprovokingblogs and in-depthknowledge are all
there to help you start asking the right questions and
making the right choices.
Visit ebankingsecurity.net to findoutmore!
eBankingSecurity.net

8. Every bank has itsowncharacteristics: different customers, different
requirements, different languages and different cultures. One
sizedoes not fit all. Ezio Suite is the mostcomprehensive, versatile
and easy-to-implementeBankingSecurity solution is designed to
mitigateeven the mostadvanced attacks, as well as the
mostcommonmistakes by endusers. It’seasier
to deploy, easier to use and simpler to upgrade
as your needschange.
Read more at Gemalto.com/ebanking

9. The Ezio Way is a 9 step process helping banks
succeed with their Ezio implementation, and get the
best out of the
mostcompleteeBankingSecurityoffering on the
market, Gemalto’s Ezio Suite.
On the EzioWaywebsite you get detailedinsights from
experiencedprofessionals, quickinterviews and
educational films as well as eyeopeningoverviews on
a number of interestingtopics
www.ezioway.com