This document summarizes an eGovernment symposium that discussed how governments can do more with less resources through increased digitalization of services. It outlined three main goals of enhanced information provision, electronic delivery of services, and shared approaches. Barriers like legal obligations and internal capabilities were addressed. Approaches proposed included partial online transactions, centralized identity authentication, and aggregating similar services. Future phases may include open data, integrated virtual services, and online consultation. Recent outcomes included improved EU rankings and many new online services with more planned in 2011. Cloud computing was also discussed to improve efficiency.

1. Government
Doing More With Less (sic)
eGovernment Symposium
October 2010
eGovernment Symposium

2. eGovernment Symposium

3. DOING MORE WITH LESS
eGovernment Symposium

4. eGovernment Symposium

5. DOING MORE WITH LESS
eGovernment Symposium

6. LESS WHAT?
l Less MONEY
l Less PEOPLE
l Less CAPABILITY
l Less TIME
eGovernment Symposium

7. REALITY?
l Less with Less
l The Same with Less
l Different with Less
l Better with Less
eGovernment Symposium

8. eGovernment Sequence
l Early 2008 – PAC hearing on eGovernment Report from
C&AG
l Spring 2008 – Dáil Debates resulting in Joint Dáil Motion
setting priorities
l May 2008 - Brian Cowen becomes Taoiseach and
highlights importance in inaugural speech
l D/Finance given central responsibility for policy,
coordination and common solutions
l Summer 2008 – Govt. Decision prioritising services
included in EU eGovt. Benchmarks and in Dáil Joint
Motion
l Regular progress monitoring & reporting put in place
eGovernment Symposium

9. eGovernment Sequence (cont’d)
l CMOD Website with Definitions, Planning Advice
Notes, etc.. put in place for public bodies
l Circular 6/09 issued in March 2009
l 1st Progress Report to Govt in March/April 2009
l 2nd Progress Report to Govt in Oct/Nov 2009
l Report included first version of eGovt. Rolling
Programme
l eGovt. Strategy 2010 agreed by Cabinet Committee
on TPS in Dec 2009
eGovernment Symposium

10. eGovernment Strategy
l Acknowledges the significant amount of
information and services that are available
online
l Acknowledges that most of those services
easily amenable to online provision have
been delivered
l Details the Government’s goals for the next
phase of eGovernment development
eGovernment Symposium

11. eGovernment Goal #1
Enhanced Information Provision
Information about all services (in terms of how they work,
availability, access, eligibility, and costs) will be improved.
This improvement will be in terms of its quality, i.e., written in
such a way that it is easy to understand and in such a way that
it provides full details about the service, including examples
and Frequently Asked Questions where appropriate.
The improvement will also be in terms of provision over as
many channels as are appropriate such as the web, through
mobile phones/technologies, and by intermediaries.
eGovernment Symposium

12. eGovernment Goal #2
Enhanced Electronic Delivery of Services
The online delivery of all services by all public
bodies will be improved and every effort will be
made to eliminate the need for non-online channels.
Public bodies will endeavour to ensure that their
services are as amenable to self-service as possible,
and in this way, will strive to reduce staffing
requirements by minimising the need for keying-in
and validating data, and verifying eligibility.
eGovernment Symposium

13. eGovernment Goal #3
Enhanced Use of Shared Approaches
The public service will seek to make as much use as is feasible
of shared approaches in the achievement of Goals 1 and 2.
In this regard, public bodies will make greater use of
centralised process support systems such as identity
registration and authentication, means assessment, payments,
and forms services, as they become available.
Public bodies will seek to aggregate and centralise the delivery
of services of the same type which are now distributed across
bodies and authorities.
eGovernment Symposium

14. Barriers
l Legal, International, Eligibility and Anti-Fraud Obligations
l Good quality authentication of applicants
l Substantial supporting or original documentation
l Means Testing
l Statutory Declarations or Affidavits
l Photos or other Biometrics
l Police/Immigration Checks
l Business Process Improvement Analysis
l Identify how risk could be redefined
l Identify capacity for legislative change
l Identify BPR exercises needed
l Identify Staffing implications
l Identify implementation and operations
l Internal capability issues – costs of outsourcing
eGovernment Symposium

15. Approaches
l Partial online completion – transaction slip
l Use central online identity authentication facility
l Re-engineer renewal aspects
l Develop online booking systems
l Examine potential for using tamper-proof electronic
documents
l Aggregate currently distributed services
l Move exclusively to online delivery for high-value services
provided through intermediaries
l Online integration
l Centralised and templated approaches for services of similar
type
l Deepen quality of information with links to maps, geocodes
and directories
eGovernment Symposium

16. Further Phases
l eGovernment Strategy 2010 = Phase 1
l Phase 2 = Publishing Public Data
l Phase 3 = Virtual Integration of Services
l Phase 4 = Online Consultation/Collaboration
l Not a sequential phasing
l Activity/pilots happening in all areas already
l Strategy documents will seek to identify principles and
guidance
eGovernment Symposium

17. Central Activities
l Death Events Publication System
l Identity Management Solution – successfully piloted –
examining appropriate legislative basis
l Data quality
l Control applications
l Niche applications
l Online identity authentication
l PPSN validation
l ePayments
l Citizens Information Board and D/Finance working together to
put in place a single portal to Govt. information, services and
location information
eGovernment Symposium

18. Outcomes
l EU eGovernment Benchmarking
l Ireland has moved from 17th in EU to joint 7th
l Sophistication of services increased from 83% to 93% -
possibly to 96-97% in next round
l eProcurement among the best in Europe
l Well above average for customer satisfaction
eGovernment Symposium

19. Outcomes
l New Services Available (sample)
l 1901 and 1911 Census
l Non Principal Private Residence Charge
l Life Event Certificates
l Higher Education Grants
l Medical Card Applications
l Online Application for Child Benefit (1st Child)
l Declaration of Theft to Garda
l Passport Reminder Service
l Driving Licence Reminder Service
l Travel Registration
l Court Fines
l Paying stamp duty on property
l Discharging mortgages on property title
l ANPR – An Garda Síochána
l Practical help for people dealing with financial problems
l www.losingyourjob.ie
l www.keepingyourhome.ie
eGovernment Symposium

20. Outcomes
l Coming Soon over 2011 (sample)
l Suite of Social Welfare Schemes Online
l Online Job Seekers Benefit and Allowance
l Online certification for Jobseekers
l Mobile certification for Jobseekers
l Online claiming for State Pension (Non-Contributory)
l Online Claiming for Carer’s Allowance
l Online Access to Social Insurance Record
l Online PRSI Refunds
l JobSeeker Activation
l JobSeeker Profiling Information Capture
l Means Object
l Public Services Card
l Transport
l Real Time Passenger Information
l Online Road Transport Operators Licence Application
eGovernment Symposium

21. Cloud & Green Computing
l Doing considerable work in exploring potential of cloud
computing for the Irish public service
l Technologies – Capability and Openness
l Security – need for Government platforms
l Maturity, Reliability and Performance
l Service Level Agreements – Legal Liability
l Commercial Terms – Costs and Forecasting
l Deployment Models
l Ownership, Management and Operation Models
l Working with SEAI to produce guidance on power
containment
l Great deal of data centre sharing already taking place
l Exploring potential for low-cost containers with low-cost
cooling solutions for hosting
eGovernment Symposium

22. Government
Doing BETTER With Less
eGovernment Symposium
October 2010
eGovernment Symposium